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March 2024 by Onder Oz
Dear Neighbors,I hope this message finds you well. I want to share a concerning experience I had at our local Safeway store, situated at 6477 Almaden Expy, San Jose, CA 95120.Recently, I purchased an Amazon gift card from Safeway, hoping to surprise a loved one. However, upon eagerly opening the card's envelope, my excitement turned into disappointment. The card had been tampered with and was unmistakably counterfeit.What followed was a frustrating ordeal. At Safeway, if you find yourself in a situation like mine, seeking a refund isn't a straightforward process. Instead of receiving an immediate refund at the store, you're required to initiate the process by calling their customer service. Moreover, Safeway often insists on having the original receipt as a prerequisite for refunds, adding further hassle to an already unpleasant situation.My advice to fellow shoppers: don't fall into the same trap. Before making any purchase, especially involving gift cards, it's imperative to exercise caution. Upon confirming your choice with the cashier, meticulously inspect the gift card inside its envelope. This extra step can save you from the headache of navigating Safeway's convoluted refund process.Moreover, I believe it's high time for Safeway and other retailers to take responsibility. Leaving gift cards vulnerable and accessible on open shelves invites fraudulent activities. Safeway, as a responsible retailer, should prioritize the security of its products by keeping gift cards behind glass or in secure display cases.In conclusion, it's crucial for all of us to remain vigilant and proactive in safeguarding against fraud. Should you encounter any suspicious activity, such as tampered gift cards, I urge you to promptly inform the store manager or contact the authorities.Let's work together to hold our local businesses accountable and create a safer shopping environment for everyone.Response to SafeWays Response:1. I have identified counterfeit gift card at the store right after the purchase,2. my expectation is that either store protects the gift card properly or provides on-spot refund as it is clear to me it is store's fault as they expose me to this scam3. initiated process with customer service but they do not provide any clear timeline very frustrating
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March 2024 by Anthony Playz
I stole 100000 things and they said take dis to
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December 2023 by Meeechelle
Would leave 0 star review if I could. Bought some cheese there today that was tagged $9.49, but was charged $11.99. Tried to explain the situation to the self check out lady, Dede and she was EXTREMELY rude, patronizing and condescending. Please teach your workers how to talk to customers, because you guys just lost a customer.
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December 2023 by Michael Farnia
Safeway newly remodeled stores are clean, well lit, creat selection, fantastic deals and items are easy to find. Download the app to maximize on Savings offered
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August 2023 by Ryan Humphries
Uncaring staff and security. Also police don’t care about people doing meth right outside their doors. I called and made the complaint and an hour later they are still sitting there after speaking with police. Literally sitting with foil and a straw smoking it.. disgusting
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August 2023 by Ann Satsuki
No one was at the register, was standing there for 15 mins. I had to call someone ?
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August 2023 by Scott S.
This is a Safeway, and as far as Safeways go, it's a fine Safeway. If you are looking for a Safeway (or Albertsons/Lucky/etc), your expectations will be met.Unlike some Safeways, there seem to be enough staff here so lines don't stretch unnecessarily. Everything inside is clean.I was here to buy sunscreen, and, as a representatively stocked Safeway, this Safeway had sunscreen. So I consider my needs to have been met in a satisfactory way.If, however, you are looking for Trader Joe's, Lunardi's, or Whole Foods - this is not any of those. And all of those are located within reasonable driving distance. So if you don't want a Safeway, don't come to a Safeway, such as this Safeway, as you'll be disappointed.Safeway.
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August 2023 by Erika Vanecek
This store is amazing. I needed a large catering order for sandwiches for a school event. I came to this Safeway because it is close. Paniz and the other amazing staff behing the deli/hot food counter made everything so easy for me. They helped me customize my trays, helped me load my cart/car, and the pretzel slider sandwiches were soooo good and a great value to feed a crowd of 150+. I highly recommend this Safeway for catering food orders. I ordered on a Tuesday for pickup the same week Friday afternoon. I will be back!
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August 2023 by lee schmersey
Walked into Safeway on Almaden at Cherry and walked out. It's a death trap if there were to be an emergency. Sure they did it to prevent theft but I'm never shopping at any safeway that has barriers to prevent you from leaving without a receipt. They have the same death trap setup at the one one Capitol Expressway at Tully. Should be illegal. I'll shop at safeways that aren't death traps in an emergency.
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August 2023 by Jake A
Today, whilst shopping at Safeway near the checkout lanes, I witnessed a middle aged lady harass a boy and another man. She deliberately ran the cart into the boy while turning left and told him to wait because "ladies go first."Sorry, but I think that if you're going to turn left into the self checkout section, you should check if someone is coming before trying to rush and hit them with a cart! Then a Safeway employee, instead of helping resolve the matters, forced the boy outside and said that they instigated the fight, although the lady pushed the cart into him.
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August 2023 by Kalob prendez
a ugly Karen insulted me at a store and told me to scoot over for her since she's a woman. Then a weird Safeway lady with almost no hair told me to leave because I called her a Karen.
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August 2023 by Jake Taddei
Security and cashiers yelled at me multiple times upon entry because I was mislead and didn’t walk through gate. Poor environment not a good experience at all.
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July 2023 by Linda L.
Pablo is rude, since the day he started. Constantly worried about theft to the point it's absolutely ridiculous and obvious! Running to the office to check the cameras, confronting people and asking "what's wrong with you" (granted they did take something a water bottle I think but that's unnecessary ) . Not to mention his fantastic attitude! This is my neighborhood's safe way. I've lived here my whole life. I now drive out of the way to Los gatos. One time my husband forgot his wallet in the car so he went to the car and I decided id go back in to pay because we had our new puppy with us in the car and I wanted a break. So I go up to pay and he asks "why didn't he come back to pay?" ummmm it's none of your business??? I had the money? I needed a break from the puppy? ItsNot your concern! he's so gung-ho on catching theft. It's gotten out of hand. I wouldn't be surprised if someone retaliated. Remember the poor young man who got shot at the Hamilton store? A whole cart full I understand but a measily candy bar or water bottle? Get over yourself mr safeway
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June 2023 by Sorin Calugar
Nice old place, with very beautiful outside tables and good food
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June 2023 by Kimberly Ann Graham
I shop Safeway for DoorDash shop/ deliver so I see every Safeway in the San Jose area fairly regularly. This particular store is easily my most favorite. It's not as big as some of the other ones but they have everything that the other ones have. I can find my way around that store much quicker than the larger ones. The thing that makes it five star worthy though is the staff that works there. From the people who are stocking the shelves at 5:00 a.m. to the regular cashiers and store staff that are there the rest of the day. These people never fail to be helpful when I need help and friendly the rest of the time. If you live in the area, this store is equal to any other and it's right here in your neighborhood! I will be back again for sure!