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May 2023 by Vianey Landell
I called them at 4:30 took them 14 minutes to take my call just to hang on me because they close at 4:45. They didn't even let me ask if it was the correct number to start my process. Worst service ever
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June 2022 by Stephen Richards
Agreed to most of the comments here this is probably one of the worst child support places I have ever had to deal with. People are terribly rude and don't seem to want to help anyone or do there jobs
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May 2022 by Robert Gallego
How you gonna have a phone number posted that's not valid for people to call smh but you all are quick to take my money!!!!!
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April 2022 by Antonio Figueroa
Presented my proof of payment. They said ok, we need to ask your wife. Why!? There is the proof! I was told by you that this was ok and that this was enough. No. Instead I get charged late fees with interest. When I was not late. Not once.
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September 2021 by Lina Cooper
I been dealing with my identity issue and wasn’t able to get in my account. Since early last year, I made a stop today at the San Jose office and Elsa V. Followed up with me and helped me. Thank you she was amazing now I got thru and finalize everything I needed.
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June 2021 by Eric Andrade
Very rude. One worker straight using religion to answer child support questions she could not answer. Never answer my phone calls but if BM leaves a message they answer her immediately (been having to use her to talk to them). Do not present full information to the courts. Overtly sexist, and rude.
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April 2021 by mireya martinez
I been there with my husband and the workers are very rude
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February 2021 by Jay B.
Santa Clara County can kiss my black A**! All you Judges, Attornies, Case Workers & etc don't give a damn thing about our cases or give a damn for our children's needs. All they care about is collecting their checks. They straight up lies to our faces and say this & that will get done but I don't see a damn thing. Ive been having a child support case since 2013- current. My total amount is $70,565.19. The other parent owed me: $69,617.19. I supposed to get 748 per month for 3 children w/ him. He pays few thousands so far but very little payments, the lowest one was like $11, WTH am I supposed to do with 11 bucks??? I took us back to court to put him in check to do his part as a responsible parent. I asked the attorney who represent me why am I only get paid 25 bucks per month for 3 children, I had part time job at that time, & I was getting welfare too. They don't say anything to me. So the judge explain to me that I can't receive both welfare & child support. They don't even give me a chance to talk to the judge to hear me out. So They just rushed me out the court room. I have 4 children now, jobless, I stop receiving cash aid so I can get my full amount from child support, only receiving Calfresh... Oh Yea, the father of my children, moved out of county, working 2 jobs on the down low, He's balling right now and who is loaded with many cash & wasting it on alcohol, gambling, and who knows what, hiding from the child support department, he also a Non- US Citizenship but does have a Work Permit Card and doesnt pay me anything. All he does is just wasting his money for everything he does. I thought the Child support supposed to work with us who is struggling but they don't give a damn about anyone but themselves. They do let the other parent get away with everything and us parents who have the children in custody in our care SUFFERS. I just read their FAQ's and it's all FALSE!!! I read a lot of reviews online, I've seen a lot of complaints but no similar stories compare to mines. They don't suspend the other parent DL, passports, and whatever.... They don't call them or knock on the door to ask them where's my money, they don't locate them for their locations, they sending us mails asking us if we know their infos like locations, job infos, phone numbers, etc... B***** Idk s**** I don't give a damn, I don't even talk to my Ex, We ain't best friends at all and that's your job to find out! I don't get pay to do your job!! They don't put their a** in jail, since the COVID-19 started... when I asked them why the other parent is not making any payment and only make really small payments and have huge gaps of months of no payments... they're really using that excuse that they can't do their job to follow up or push the other parent to pay up. All I see that they are LAZY! Why you all still sit in your office on your computer? Why you guys don't call us who requesting for help? Why are you letting them get away with everything! What am I supposed to do now??? Why they're not doing their jobs??? Who are we going to call, Ghostbuster? Im a angry Black Woman who's seeking for help. I just want to give up on everything. Life isn't fair. Santa Clara County can suck on their balls and keep doing what you do best by collecting your money and ignore our calls and emails. Don't worry about our children. My own children even hated me even more. Thanks for not doing your jobs! YOU AIN'T RIGHT!!!!! KEEPIN' IT REAL
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January 2021 by Jeffery Jones
Very unconstitutional. Even listing my expenses they seem to take the max amount and always side with the mother no matter what. Mother can lie and say she has no income, and not even investigated, but if the father does it, they would investigate and thrown in jail with suspended license. Never go to court without a lawyer and always have a lawyer help with filling out forms and give legal aid as much as possible.
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January 2021 by memis valdivia
my case has 30 years and this office still not helping me, I'm always find the the information about for them, and they still waiting the other parent answer the phone.If somebody follows me of course I'm not going to answer the phone either.
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August 2019 by Pen R.
Following the links at " in failure because the links are out of date, inactive or broken or maybe all three. 503 5230 rings as fast busy EService link results in "This site can't be reached qacma.sccgov.org refused to connect."
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July 2019 by Evan Mills
My child support is withdrawn from my check every 2 weeks like clockwork. Now my automotive sales license is up for renewal and there is a hold for child support, which has been paid every time on time. Cannot call and speak to someone and I love 150 miles away. About to lose my livelihood because of the incompetence of these idiots. Cant work without a license. Been trying to resolve this for 3r hours. Drove 150 miles to Santa Clara and dmv says my license is still not released. I take care of my wife and 3 kids and now am going to be out of a job because of the incompetence of this department. Will sue for sure
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July 2019 by Richard Garcia
Phone number is totally disconnected I called from a landline from Santa Clara county and still did not go through after talking to the states automated service
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July 2019 by Yosvanny Acosta
It's sucks
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May 2019 by Gregory Lee
The short version. Real talk.
