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February 2024 by Lisa L.
I've never spent money so fast! The store had just what I needed, and I was able to arrange a time to come pick it up so I saved on the delivery. The sales guys were very eager to help me pack my purchase into my car and it was high-fives all around when we actually got it in. The storage just makes me happy and I'm glad that they are still in San Jose.
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January 2024 by JV N.
We would like to thank Waiman for providing us with excellent customer service. We were looking for the "perfect" set of recliners and along our journey, also visited Scandinavian Designs' Almaden store where we first met and received Waiman's superb assistance. He spent a good 45 minutes with us looking and trying out different floor models and researching color options/availability at other store locations and at the warehouse. We are very picky customers and have been spoiled by the smart designs, relaxing comfort and consistent durability of Scandinavian Designs furnitures. Waiman's patience, attentive listening and genuine/honest feedback unequivocally affirmed for us that SD remains our only go-to furniture store for our homes and offices for the next 50 years. Waiman is kind and will take excellent care of you as he did for us. When our furniture arrived and there were some imperfections with the chairs, he took immediate remedial action and had a new set delivered to us within 10 days. Wonderful customer service by a wonderful, trustworthy retailer! Waiman provided exceptional care for us from start to finish, and we are grateful and very pleased. We highly recommend Scandinavian Designs and Waiman for their consummate customer service and business model. Thank you Waiman and Scandinavian Designs.
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January 2024 by Chris J.
Do not buy your furniture from Scandinavian Designs. They will charge you $90 for delivery which eats up your sales savings. Also, if you have an emergency and need to reschedule, they will charge you another $90! The sales woman is very rude! Go somewhere else!
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October 2023 by Anna Minassian
Great and prompt service. Furniture shopping can take a long time, especially between the time that you choose the furniture to paying and sorting logistics. Scandinavian Designs employees do a good job to partner with the customer to make sure they are taken care of throughout the process.Also, a note on the furniture itself: great, high quality! Furniture is sturdy and lasts a good while!
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July 2023 by Khalil Estell
The staff was very helpful and although the prices are high, I absolutely love my couch. I've had it for 2 years now and its doing great!
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July 2023 by Jonas N.
I've worked with Ron who is a very attentive and caring in his manner of representing Scandinavian Design. He worked with us to select patio furniture for our outdoor design and gave his honest opinion on the pieces we chose, and helped us get the best price available. A few months after delivery I noticed we were missing a solar panel for the LED umbrella and he worked with me to get a replacement. I also worked with Romeo who helped with this initially as Ron was OOO and the level of care was beyond what I can say for other retailers. So happy with our patio furniture, we get compliments every time we host and have made our backyard a focal piece for parties and just chilling/ relaxing any day of the week. Will definitely work with these two again for future projects and have to say I am very impressed with their level of professionalism.
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June 2023 by Dipu Haridas
Best furniture store in the bay area with amazing styles and collections. The staffs were very helpful in understanding our requirements and suggested the best possible options. Never pushed us to buy their products.I also purchased the four years warranty.
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June 2023 by Allison Wright
Good size store. Not super impressed with the employees. We asked about a specific table and they told us it was "somewhere on the floor."We did eventually find someone else to help us give the table.When we went to pickup, we almost didn't make it because the hours listed on the pickup door was 1 hr and 15 minutes earlier than the closing time listed on the pickup paperwork.
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June 2023 by David Smith
Good selection. Fair prices. Quick delivery. Great customer service at their blossom hill location by Ron.
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April 2023 by Ashok Shah
Best quality furniture and very friendly staff. They will listed to your needs and will advise acccordingly.The only drawback with the business itself is they carry a limited inventory and the configuration displayed in showroom is what they carry in stock. You have to wait months if you change the layout of their sectionals or want a different shade. And their designs don’t change for a long time.
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March 2023 by Tina Salacup
The most beautiful furniture store I've ever seen! Tell them I sent you.
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March 2023 by Rudy B.
Excellent quality and stylish. Staff are so friendly and don't pester you. Prices are reasonable and pieces are distinctive.
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January 2023 by Gary L
I have called several stores around the Bay Area for the Magrit Wide Bookcase(brown). Every store I have called was straight forward with me and polite and told me the status of the inventory and if they could sell me their floor model. I was successful in buying the floor model from the Concord store and was informed that it was an experimental/test product and may not have anymore stock in the future. I needed a second bookshelf, so I'm trying my luck with the other stores near by.I call this San Jose store and a man picked up. I ask the usual inventory questions and see if the floor model can be sold to me. I was interrupted a couple of times and felt the person was rude, however, I gave the man benefit of the doubt that the phone connection was lagging and dismiss this thought. The rep first told me the floor model cannot be sold, he said this without checking with the manager/owner. After I have explained to him that other stores are willing to sell their floor model, he changes his narrative to the floor model has already been sold to another person, so it's a first come first serve basis. This makes it seems like he either doesn't want to help me or there's something he's hiding.When I ask if I can speak to his manager or the store owner to see if a decision can be made, he said he was the manager. I asked if he had a boss that I can talk to, he told me he doesn't know when the boss will be coming in and that his manager MAY possibly show up next Tuesday.It is unfortunate this person is hired, because Scandinavian Designs has already been a classy brand for me. This employee has ruined the image for me. I will not call out the person's name, but I called on January 5th at noon, so maybe the store owner can track down this person if they really care about customer service.*editI want to add that I wouldn't have written this review if the person was straight forward with me. For example, I called the San Mateo store right after writing this review. The person informed me that they will check with manager if they can sell me the shelf standalone. She was worried that if they sold the bookshelf, it would be difficult to sell the other pieces without the more popular piece. I guess she was implying that a deal can be made if she sold the whole set.
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December 2022 by SR K
Ron from Blossom hill store is very knowledgeable and helpful. The store management are responsible in addressing concerns. I bought the Eselmo chairs with ottomans, yellow velvet sofa and accent chair set. So far happy with the purchase and expecting good service from this store on any future or past purchases.
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November 2022 by Fsa A.
Met with Livia who was wonderful, patient and so helpful and honest. Ended up buying some bedroom furniture and cannot wait to receive it. Thank you Livia for your wonderful personality and great help! We will come back because of you!