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March 2024 by Linh Tran
Very tasty burgers.
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March 2024 by rusti blu
Dont support shake shack ?
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February 2024 by Rachel M.
i loveeeeeeee their shroom burger its like one of my fav burgers but thats also because its the only burger i've really eaten. the wait times r kind of insane sometimes and I'm just starving and i want to eat food and i have to painfully wait for 70 hours (more like 20 mins) but its ok bc the food is good
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January 2024 by Jeni D.
Got a text that our food's ready and waited for almost 30mins but it's not done yet. Customer service is really bad. Will never go back here again
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January 2024 by Nick G
The food is amazing and the employees are nice! The time it took to make the food was very long and they were out of a lot of the shake flavors which was absurd. However, I think this place is great and hopefully it only improves going forward!
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January 2024 by Aimee A.
Food is great. However, if you use the app to order from this Shakeshack, it automatically adds 10% tips even for takeout and you cannot remove it. Beware when ordering online.
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January 2024 by Nick c.
This place is pretty good! I would say it's up there for burgers, but they're super expensive! The service isn't what it started as so you order yourself on tablets now and the people bagging the food and calling out were super nice! I overheard it was the dudes last day, but even that being his last day he was super nice! I haven't been here in a bit, but I forgot to leave a review because the guy went above and beyond to make sure my service was great!
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January 2024 by Jeff M.
After all the hype about them coming to the bay area...was seriously disappointed Prices way to high for what you get. Fries were average at best..cold and not tasty at all. The burger was average Locally five guys and In and out are better Kirks is best in san josr area hands down The burger was small..greasy and tasted just Ok.. over rated!
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January 2024 by Kai R.
Had a great experience and thank you manager Nieves for helping me. I was scared to come at first but I'm sold after the great customer service and great quality food!
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January 2024 by Irene L.
Highly recommend using the Shake Shack App to easily place your order and pickup. This Shake Shack is located inside Westfield Oakridge Mall at the food court area. Parking can be very difficult to find during prime times/weekends. What we ordered: - avocado & bacon burger: 5/5 - quite juicy, thing is the ingredients inside were not centered so had to shift a few items like the pickles and onions to make sure each bite will have everything - chicken shack: 4/5 - had a huge piece of chicken but slightly on the drier side - bacon cheese fries: 4/5 - there was barely any cheese drizzled on top but fries were decent - chicken bites: 4/5 - enjoyed the crispy parts of the chicken pieces Make sure to double check your takeout because we were missing some sauces.
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January 2024 by John L.
I have been wanting to try Shake Shack and see what the hype is all about. I was happy when they put one in the Oakridge Mall. I got the ShackBurger and Spicy Fries with ranch. The burger was good, but I recommend getting it as a double. That patties were small, so next time I will get a double. The Shake Sauce was good and I also liked how it didn't over power the taste of the burger. The potato bun was really good. The spicy fries were really good. Spicy, crispy and soft on the inside. I loved these.
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January 2024 by Bao N.
I appreciate having a Shake Shack close by to satisfy my random Shake Shack cravings. I ordered food through their App multiple times and have always experienced a great experience. For fast food, the food is a bit on the pricier side, but the food price is on par with the food prices in the mall food court and food quality is great. I'd recommend ordering through the app and check out for deals to save some $$$. There are a lot of burger options to choose from. I love the cheeseburger. The bun is is perfectly soft and delicious and the patties are always seasoned well. I love crinkle-cut fries and think the fries are super crispy and delicious.
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January 2024 by Sam S.
I should have checked the reviews before coming to this shake shack because holy was it disappointing. The fries were decent but under seasoned, but the burger was horrible. The burger was so insanely greasy that the entire bun was soggy by the time I got my order to my table. Biting into the burger was the same as biting into a handful of lard. Flavours were completely off and just felt gross eating it. I'm so glad my Amex gold card was able to cover most of this because a burger and fries were 15$?!! Shake shack is getting ridiculous with their pricing if they are going to serve stuff like this. In-N-Out is way bette, don't waste your time at Bay Area shake shacks. I've been to 3-4 outside of NYC and in other counties and none have really been good.
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January 2024 by Moo Moo P.
This was my very first time eating at Shake Shack. I arrived at 8 pm and ordered a Double Shack Burger, fries, and a Black and white milkshake. Order a double because the patties are super thin. The burger tasted good, but the tomato was too soft and thin, and the lettuce was the leafy type and had no crunch. There was no texture to the burger and was like eating a peanut butter and jelly sandwich. These were the first crinkle-cut fries I've ever liked, although they could've been a bit more crispy. The shake was a bit thin for my taste. I don't mind a pricey burger as long as long as its worth it. So far the best I've had is the Farmhouse burger at Gordon Ramsay Burger in Las Vegas and it was worth the $$$. Next time I'll try a thicker Shake Shack burger...maybe the Shack Stack and use my own iceberg lettuce.
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December 2023 by Nancie D.
30 bucks for 2 burgers 2 fries and a small coke. Nope! The burger was greasy and I feel like I have a stomach ache after eating it. Fries were cold. My grand really enjoyed the ketchup. Definitely not worth 30 bucks. Could have gone to cheesecake factory for a few dollars more. As for service you order your own food and they still have a spot on the screen for a tip. Definitely won't eat it again.