Shell

Most Recent Comments

• May 2025 by Cristal Torres
  Car wash is very bad 👎
• January 2025 by Emma Z.
  Rude machine express car wash. The scratches were not here before I went and washed the car!! I talked to them and the store said people should take their own risk and no responsibility for that, they did not show any attitude of empathy.
  But my car was fine before I got to this shop and become ugly after I paid money for washing. that’s not a fair! The staff are very tough and feckless about my property damage. I need an explanation and apology from the store!
  Be careful if you go this shop to wash your car.
• September 2024 by Tushar Mittal
  Do not go here. Careless staff with no work ethic or customer empathy. Reached shell corporate about it and waiting to hear back
  
  Their car wash instructions are completely useless. The wash did not provide clear instructions even though I paid for the most premium wash. And the male staff was blaming on me with no empathy. Wasted my money and now taking this with corporate
• July 2024 by Makayla Teppang
  I love coming here don’t get me wrong but just be more aware of which vaccuum you use — the one with a number 1 written on it wasn’t working for me but there was no notice. I already used my code and couldn’t transfer it to another vaccuum.
• May 2024 by Paul Sirisuphang
  The credit card reader doesn’t work at all. I tried 4 cards.
• March 2024 by Cuddy Gee
  Lani & Alicia big big help thank you
• December 2023 by Patrick Santos
  This place has an Xact air pump. Meaning it's the best gas station to add air to your tires since you don't have to constantly check the psi when filling em up.
• December 2023 by Dante Li
  You couldn't put up a single sign that it's prepaid till Im stuck in the que?Idiotic and inconsiderate
• December 2023 by Kasra T.
  I got a car wash there, my car got more dirty, when I complained the manager said you paid just 13 $. Can you believe that??? My car has a lot of spots and I have to find another car wash to clean my car for tonight party.
• September 2023 by Susana Luna
  It took me like one hour to get my car washed. The car wash machine washes just one car at the time and it spends more than 5 minutes per car.
• September 2023 by bill e.
  The car wash is terribly slow. Each car takes longer than 10 minutes. Plus you have to go inside to pay first. And once you're in line you can't get out. I could have washed my car five times by myself.
• August 2023 by Lizette H.
  08/17/2023 approx 9pm. Male cashier working this shift either needs to 1.work on his customer service, communication skills AND control his anger issues or 2. Find another job that he would enjoy better - he seems to be A major issue when reading other reviews. ---- this will be a very lengthy review : to summarize- bad customer service by male cashier, I got yelled at, male cashier didn't keep their word, car wash closed 30 mins early. I came to this gas station for a car wash at around 9pm. I got in line and when it was my turn I inputted my code for my wash and was instructed by the kiosk to move forward, I am aware that there are sensors so I moved slowly. I noticed that the water was not spraying as it usually does in the beginning. So my first thought was maybe that part was not working at that time... The stop sign came on so I parked my car. Some time passed and the machines were not moving. There was a line behind me so I was debating if I should move out of the way, drive out of the car wash and let the cashiers know or give it some more time to see if it started working. I noticed the person behind me (they were trying to enter their code) get out of the car to get someone to help - the machines were not working. So I drove out of the car wash and parked in front of the store and walked in to ask for help. A cashier lady was there and I explained to her: I was trying to get a car wash and followed the prompts, the machines stopped working, I had entered my code and i never got my car wash. I asked if I could get another code. She called her manger over in which I had to explain the situation again. She let me know someone was already out there fixing the issue and she assisted me with getting me a new code. HOWEVER I noticed she gave me a code to get an $11 car wash when I had originally paid for a $15 car wash. Please note all this took a good 30 minutes!! By that time is was 9:30pm. I told the cashier lady that I had paid for a $15 car wash not $11. She said she couldn't give me a new code because they already started closing the cash register. At this moment the male cashier walks in and get involved in the conversation. All three of them were speaking in Tagalog - I didn't understand what they were saying. He turns and asked me to show him the new receipt with the code, he takes it and said "we can refund you the $15 to your card and you can still use this $11 code, that's a good deal and you should take it" I was a bit hesitant but he insisted. So I let him know my wallet was in my car and I had to go get it for the refund. He said that was okay. I got my wallet and came back, they helped me get my $15 refund. I then asked if I could get the $11 code back. The male cashier then raised his voice out of no where and said "THAT WAS NOT THE DEAL YOU ALREADY GOT YOUR REFUND BACK!" It took me by surprise because not even two minutes ago he has said "we can refund you the $15 to your card and you can still use this $11 code, that's a good deal and you should take it" - I told him that is not what he had said earlier and he became very angry and upset! He continued to yell "that was not the deal you got your refund back!" I told him he had bad customer service and he shouldn't be saying anything it he can't keep his word. The manger lady stepped in and apologized. I didn't want to deal with that anymore so I left it at that and decided to just buy another car wash at the gas pump when I pumped gas. (9:40pm now) However I was not able to get a car wash because even though they closed the car wash at 10pm they closed it at 9:30pm!!! I was upset because I spent 40 minutes dealing with this issue and I ended up being yelled at by the male cashier , he tricked me into keeping the new code and not honoring me the car wash for the machine breaking down, and they closed the car wash early! What a waste of my time and energy!
• August 2023 by Bernard S.
  I've been coming to this shell station for years now. Most of the time the ladies working cashier are polite and nice to talk to but today I had an encounter with a male employee that's pretty rude. I got a car wash today for 15 dollars that give me some vacuum minutes. The car wash machine didn't print any receipt that would have my code in it so I went in to ask for a code. The male cashier then offered ti help me and I told him the issue. He then starts asking for a 4 digit code multiple times and I kept saying that the machine didn't print anything... he started to raise his voice out of frustration for no reason na ended up needing the last 4 digits of my debit card to track the transaction... he then gets defensive and starts blaming the system that he can't track my transaction... her boss finally shows up and simply prints me the code I need... The lady then thanked me for my transaction and greeted me to have a nice day... the male cashier... no apologies at all he just got quite...
• August 2023 by Ronald Brock
  Car wash card reader keeps breaking down, and they failed to post a notice to warn customers, causing numerous customers to wait in line for up to 30 minutes only to drive out, though some had to hold up the line even longer in order to walk around the station and pay inside. This would not be as annoying if the clearly posted signage to pay inside in advance only.
• August 2023 by A A
  I guess counting change is hard for the workers …