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December 2023 by Charles A.
Employee name Tajinder does not pay attention and makes mistake then blame it to the customer. Rude lady very rude.
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November 2023 by Jenna Brown
Very clean store! Friendly cashiers too - Cory or Cody I think their name was, helped me find what I needed and helped me get back onto my late night road trip quickly.
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August 2023 by kim n.
I hate this place, this is the only gas station that I can not use my debit card to plumb gas at the gas station, it make me go inside, Fking WHY? My debit card has a fking Visa logo on it. Also, I got a winning scratcher they refused to give me my winning prize.They said," they don't have enough?!" seriously...?! i'm going to called the Lottery to report this sucks as gas station.
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May 2023 by Maggy C.
I waited in line for a car wash for 15 minutes and found that the machine could not accept credit card. Man, so I went to pay at the pump, but it didn't go through. So I ended up paying at the cashier before going to the car wash. What a waste of time if it has better instruction or signs at the gas station.
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April 2023 by Junior Y.
Filipino ladies in here are the most rude people I've met. If you hate your job so much just stay home please. Air don't work, vacuum don't work and car wash soap never filled. Never again.
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March 2023 by Wes C.
I will say that I am docking a star solely by price. I love to go to Costco gas, but usually when it's not horribly busy, and this Shell location is a quick drive down from there. Overall, the location is usually not too busy, so I can always find a pump, and we haven't had issues before buying lottery tickets, scratchers, or snacks from the market before. Besides that, I would say that this location is pretty reliable, and besides the price, and I don't have any negative experiences visiting this location.
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September 2022 by Jason L.
9/4 Sunday night around 8:40pm, i went to this shell to get gas. $60 cash on pump #2. The $ and gas indicators started counting after I inserted the pump in my car and held the trigger. Everything seemed fine. After $60 reached and gas meter also stopped, i put back pump and started my car to drive home. Before i reach my garage, my car low gas indicator pop up. First I thought my gas indicator was malfunctioned because i just filled $60 gas from Shell. I tried open cap and close, no fix to the issue. I checked online for gas indicator malfunction etc, I decided to give my car more gas since $60 wont fill it to full. I went to Valero, used credit card to ensure to pump it to full to have the pump stop itself. Guess what? I filled up 13 gallons of gas to my car. Turn on my car, low gas indicator went away. This Shell is a scam. Check your camera 9/4 8:40pm yellow mustang, $60 cash pump 2.
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February 2022 by Steve D.
Shiny new, 5-yr old Loop Shell gas station & carwash at busy North Capitol Ave x Hostetter Rd. Great location right near I-680, VTA Light Rail, and south of the BART station. I was here for 20-mins last night waiting to meet up with a coworker. I had time to get gas, wash my windows, use the restroom, and make some observations. A long time ago, I had a job with a national auditing service. Our specialty was small retail and fuel. My secondary job was as a fuel auditor. I had to go to gas stations around 4-6 am and verify the amount of gas in an underground tank. That's why I like to do Yelp reviews on gas stations. Initially, this looks like a beautiful and modern gas station. Fresh and bright decor make it interesting and inviting. The islands seem spacious, but they aren't. If you have a large vehicle, use the island nearest the carwash. Stay away from the North Capitol side of the far pumps. It's hard to maneuver around the island if there's cars parked at the foodmart. I didn't use the carwash, so I can't comment on the multi-pricing offers. All I have to say is....if you drive a brand new vehicle, don't use a machine carwash. It will put micro scratches in the clear coat, and ruin that mirror shine. The food mart is nice inside. Modern and cool, it makes a visitor want to go inside to check it out. It's clean, shiny, and well stocked. Very nice.....easy 4-5 stars! You know what's not clean and shiny? The restroom. This gas station has a single all-gender restroom, with code entry. It is disgusting and nasty. It looks like animals live in there. It's barely acceptable as a mens room, but women have to use it too. That's the problem with the "all-gender" restroom. Men and women all use the same bathroom. But I understand why. The workers don't like to clean it, so it seldom gets attention. That's why you get 3-stars overall. Nice gas station, high gas prices, beautful food mart, but nasty restroom. C'mon, would you let your Mom use that restroom? Clean it!
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February 2022 by Melody K.
I came to get a car wash before work on Saturday evening. I knew the weekend line and wait would be long, so I gave myself extra time for the car wash. When it was my turn, I paid through their machine for the $13 Works wash, and saw that the transaction went through as it showed on my credit card account. The receipt doesn't print from the machine and you'd have walk across into the store to retrieve it from the cashier, which is quite a hassle. Going into the car wash, I found it weird how none of the lights (the green, red, and back up light) would turned on as I went forward in the wash, even going past the lights. Regardless of the multiple attempts I made going forward and backwards in the wash, none of the lights turned on and the machine didn't start. I took a while trying to see if the machine would work and felt embarrassed as I was struggling with the situation. Since I didn't want to make the people behind me wait any longer, and I also had to leave for work by then, I drove out of the machine and headed to work. On my way to work, I called and explained the situation to Thieu who was very understanding and apologized for the inconvenience. I told him I just left Shell and didn't have time to go inside the store to retrieve the receipt, but can show my credit card transaction as proof that I paid. He said I could come back the following day to redeem the car wash that I didn't get. He mentioned a couple of names of the staff that would be working the following day including Gemma. The following day, I went into the store and one of the two the cashiers at the front said Gemma left, but the supervisor at the back, Josie was there. I didn't catch her name, but the cashier was very nice. I explained the whole situation to Josie including my conversation with Thieu, and showed her my credit card transaction which showed the time, location, and amount paid. She was very unwilling to help me, said she needs to go to the back to retrieve the receipt and told me to come back tomorrow. I asked her why she couldn't print it now. Eventually she gave me a code for the car wash after many more unnecessary back and forth conversations. It doesn't really bother me, but just a precaution, the last 8 seconds of drying disappears. I did not like Josie's attitude during our whole interaction. She made me feel like if she make it difficult enough to obtain the car wash they owed me, I would give up. During the whole time I was talking to Josie, my family was waiting in the car for me. It is not my fault that something went wrong with their machine. I don't like wasting my time either, and I made two trips here, almost a third if I listened to her. I gave three stars because I eventually got my car wash, but I had to pull tooth and nail for it. 5/5 stars for Thieu and the cashier that I spoke to for their service, but because of Josie, the overall experience became 3/5 stars.
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November 2021 by T L.
Worst customer service ever! Filipino bih working behind the counter was rude and obnoxious. Filipino bih was on her stupid phone the whole time while there were customers waiting in front of the register to pay. Stupid Filipino bih didn't even acknowledge the customers as d*** bih was glued to her stupid phone. Why hire someone like that stupid Filipino bih if d*** bih is not willing to work but rather be on her phone all the time?!
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September 2021 by Christian L.
Doesn't seem to maintain their equipment or even post notices about things being out of service. Attempt to quickly top off the air in a tire turned into a massive headache thanks to a broken air pump that it turned out the staff knew about all day and did nothing about. Makes me wonder what else is secretly not being taken care of, would be hesitant to use any of their fuel or food in the future.
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August 2021 by Long Khong
10:50 pm. I pumped gas and paid for car wash. After the pump, the machine said clerk has receipt. I went to the office and it’s closed . Nobody there. I lost a car wash. It happens couple times. Store hour said 24/7 but it often closed unexpectedly. Out of receipt all the time. Stealing customers money for car wash. It’s bad for the business .
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July 2021 by Nela C.
Love this gas station / store with great things from cold sandwiches to warm food & ICE. pizza could get some loving to look fresh but hey it's a gas station what can you expect. I had a small problem with the car wash but the lady on the register helped me and everything worked out good in the near future I hope they will hire more workers to do actual hands on car wash because i feel like they don't get enough tips inside since people cant see how great they are and also if you aren't part of the loop reward program you are missing out on super duper great deals will most definitely come back.
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July 2021 by Mellie D.
I honestly think this Shell has the best prices of the area. I was in this area because my dentist is nearby and I scoured several different gas stations before finding that this one was at least 0.20 cheaper or more than some of the more expensive places. The station is also located in a nice and convenient area with exits to all sides of the streets and turns available on the major streets so you don't feel stuck when you're here!
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April 2021 by Robert H.
I usually come to this gas station for their car wash service and their mini mart. It's a very convenient place! But what really makes this place special is the customer service that I receive from Betty! She is quite exceptional! She's very helpful, friendly, attentive and always has a very positive attitude! Betty's overall professionalism and customer service always makes me want to come back and patronize this business! Thanks Betty for always making my day better!