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November 2023 by Barry Liii
I recently had the unfortunate experience of using Silva Bro Towing, and I cannot emphasize enough how dissatisfied I am with their services. I strongly advise anyone considering their services to look elsewhere.First and foremost, punctuality is clearly not a priority for this company. I had scheduled a pick-up at 3:00 PM, and their representative didn't arrive until nearly 4:00 PM. Throughout this waiting period, their phone lines were unreachable, diverting my calls directly to voicemail. This lack of communication was incredibly frustrating.Additionally, their pricing is exorbitant. If your vehicle is towed by them, you are expected to shell out $400 for the towing service, even if your vehicle is only moved for a minute. On top of this, an additional $110 per day is charged for storage. This pricing is far from reasonable.Their office, which is essentially a bedroom with no semblance of a professional workspace, is a clear indicator of their lack of professionalism. It left me questioning their legitimacy and competence.Lastly, the demeanor of their staff was beyond disappointing. When I inquired about their pricing structure, as I was unfamiliar with their approach (I had dealt with companies that didn't charge for storage within the first 24 hours), I was met with hostility from a gruff, unhelpful staff member. His disrespectful and dismissive attitude was completely unwarranted.In summary, Silva Bro Towing is the worst towing company I've ever encountered. If you have any other options, I strongly recommend exploring them instead. If, unfortunately, your vehicle is towed by them, make sure to call ahead and confirm their presence at the location before you head there, or you might find yourself wasting at least an hour waiting outside their unprofessional "office."
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June 2023 by Kathy Dillon
Great service, exactly on time, and Hugo was friendly, professional, and fast! Don't waste time with other tow companies, Silva Bros service is the best.
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January 2023 by Russ Carr
Couldn't send anyone to change a flat tire.
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January 2023 by Jodi Saenz
This tow company is definitely something else depending on the situation your in you may benefit or you might not I'm not going to say anything else
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January 2023 by Jose Gonzalez
Who likes getting their vehicle towed? (If it is against your will) pretty much no one. My truck got stolen and the SC Sheriff found it. It got towed by Silva Bros.I had to pay $480 out of pocket for the tow and storage, they were courteous, professional and took good care of my truck. I was lucky enough to be able to drive it from their yard with no damages.So, I give them 4 stars for being respectful of my vehicle but also I could not retrieve my truck when the Sheriff called me (it was Sunday) and that added an extra $100 of "storage fees" and I feel is unfair that as a victim of a crime, I have to foot the bill for the tow and on top of that pay an extra day. At least got my vehicle back so it was not such a bad outcome.Service: Car towing
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August 2022 by Tammi S.
Was unable to use AAA/Insurance. So called around. Once talked to dispatcher, tow guy came within 15 minutes!. Tow guy was awesome. Figured out that the catalytic converter was stolen so I canceled tow so that could follow up w/ insurance. Charged reasonable cancellation fee. [If he hadn't told me, I would have had towed to shop only to find out there and then likely would have had to tow back.] Really appreciate the thoughtfulness and professionalism. Would totally recommend them if you need a tow in south San Jose.
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January 2022 by Monstro LOPEZ
Awesome quick, reliable, friendly, service.. Well priced
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January 2022 by Laura Olivo
This place has been around for years. Great people.
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January 2022 by George Becerril
They stole my 2001 Yukon in Curtner and Cannoas Garden in the light rail parking lot. I made a police report and the sheriff recover it and said if I could pick it up in 30 mins and I said no because the sheriff was talking to fast. So the towed it and they charge me $415 for two days and the Cadillac converter was stolen and they stole my brand new tires I just bought for $750.
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January 2022 by Michael Villegas
I grew up with Johnny Silva but you know each other since elementary school actually towing company friendly courteous reasonable prices I recommend silver towing
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January 2022 by Julie Waynes
I called this towing company and was able to get help immediately. John was extremely friendly and scheduled the tow of my junk car the next day. I highly recommend these guys. They are punctual and really easy to communicate with. Great job Silva Bros!
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August 2021 by Brett E.
Be aware of this company. They blocked my car in and made me pay $300 to move their truck or $700 to tow it in. I did nothing wrong.
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April 2021 by tuan h.
I received the worst towing service of my life with Silva Towing in 4/23/21! I had a flat tire but didnt have a spare tire with me and needed my car to be towed to a nearby tires service place. I requested the service through my insurance company Mercury. When the towing guy arrived (I didnt get his name, he looked Latino or maybe Italian, kinda stocky build, at least mid 40s) he immediately from the start displayed a very unfriendly face, tone and body language towards me. He first asked me if I was able to get to my tow destination on my own because he was not taking any passengers in his car. In all of my years using roadside service I have always been able to ride with the driver. I think this might be this company's policy during the pandemic to not take passengers. Since my insurance did not tell me ahead of time that I wouldn't be able to ride with the driver I was very surprised and didn't even know how to react. He became very impatient with me and said you need to make up your mind right now if you want this tow service because you're blocking traffic which wasnt true because my car was parked in the shoulder/bike lane for 30 minutes before he arrived and all the cars were able to go around me. He then said that I could uBer to the location and to that I asked him if he could wait till uBer came before driving off so we both could arrive at the tires service place at the same time. I just didn't want him to get there 10 minutes before I arrived and have my car sit there unattended. Anyways my issue with him was not at all about not allowing me to ride with him or not waiting till uBer came for me, it was more about his very unfriendly and disrespectful tone in answering my questions. Our exchange happened very quickly all within a couple of minutes and the whole time he was acting like he didn't wanna have anything to do with me at all! After he said no to waiting for my uBer to arrive he picked up his phone and called my insurance and told them I was denying his service. I told him I was not denying his service and that I was just asking him questions and was trying to figure out what my options were. Looking back through hindsight I really think that this driver had completely failed to let my insurance know that he wasn't taking passengers and to think he acted like a total asshole to me on top of failing to tell my insurance that he wasn't taking passengers is so unprofessional beyond words! I don't know how many other drivers they have working for them but if this is the only person working for Silva Bros I would not recommend this company at all because I would not want anyone to go through what I did with this driver! People who get a flat tire and need towing service want a friendly face to come and help them because they are in a bind and they usually have to wait at least 30 minutes before someone arrives. Even if you can't provide the service at least be friendly and respectful. This driver completely ruined my whole day after my interaction with him!
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January 2021 by Matthew James
Silva Bros shows up fast. Prices are reasonable.
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January 2021 by Fred Gil
The tow got to me fast, driver was helpful, lil pricey though. Cost me 175 to tow 5 miles
