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July 2023 by Google user
Arrived and everyone who had booked months ahead was being told they had to wait 2 hours before they could get a car. Luckily, we had booked a Tesla - to finally test drive one - and we were given a car immediately... After standing in line, getting an email to proceed to the 2nd floor, getting sent back to the first floor, standing in the same line again, then getting moved to the OTHER line... don't book Hertz.
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June 2023 by Rob B.
Worst car rental facility you will ever encounter. Had a rental with Thrifty. Went to the Thrifty desk and was told to go down to the Hertz counter. Went to the line and waited 30 min. When I got to the front, they told me that I needed to get in line at the Thrifty counter. Another 30 min wait. They have the most inept staff I have ever seen. You would do better renting off-site and taking an Uber to a location away from the airport. What a waste of time! They deserve 0 stars for being a bunch of morons
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February 2023 by Andrew Ma
Very convenient car rental location. You won't need a shuttle reach this place, it's simply across the road when you get out of the airport. Personally, I rent with Avis and with the preferred program, I can just lookup my spot number and just get into the car. No counter waiting time. Returns are easy too (again, no shuttle needed) but it might be confusing to find the return if it's your first time.
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February 2023 by Ferreira Gonzales
I had to drive up the ramp many times before I saw a sign for Alamo. I was almost afraid I wouldn't see one. The rental car drop-off was quick and easy, similar to other recent rental car drop-offs I've experienced, like at San Francisco International Airport. The staff here at SJC were polite and efficient.
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February 2023 by E Behrman
2.6.23 Car does not appear to have been cleaned at all. Lipstick on the floor. Someone else's travel itinerary in glove box. The exterior has road debris on the entire back of the car. Road dust. Come on National car rental at SJC Airport you are not performing at National car Standards, way below par.
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February 2023 by Tom Hess III
Smooth process, I am preferred status, however, I chose the long line due to having to call in same day pickup so not sure if preferred was applied. It was text on phone notified where car was ready, did not see it. Love Avis! Great experience!
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February 2023 by Jeffrey Harwell
Very convenient location for the flight terminals. You'll need to ride the shuttle, but the buses are frequent. Counters are on the first floor, cars on the upper floors, lots of elevators.
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January 2023 by Daniel B.
With no time to waste on our drive from Monterey to Norman Y Mineta San Jose International Airport (SJC), the Rental Car Center at SJC didn't let us down. We made it to our gate with about 10, maybe 15, minutes to spare after initially misjudging the drivetime it took to get from Monterey to SJC (our mistake for not independently checking what the lady at the hotel front desk told us).Upon arriving at/near SJC property, the signs for Rental Cars were clear and easy to follow. We rented with Alamo, originating at Oakland International Airport's Rental Car Center. I had to drive up the ramp many times before I saw a sign for Alamo. I was almost afraid I wouldn't see one. The rental car drop-off was quick and easy, similar to other recent rental car drop-offs I've experienced, like at San Francisco International Airport. The staff here at SJC were polite and efficient.After dropping the car off, we headed straight for the elevators (again, signs clearly marked), down to the Rental Car Center lobby, through the lobby, and outside onto an awaiting shuttle to the airport. It was a quick and quiet early morning ride (still dark out) on the shuttle. The shuttle had comfy seats and plenty of storage space for luggage, including our carry-on roller bags.This was my first visit to the SJC Rental Car Center, having never seen it nor doing any research about it beforehand, and everything went smoothly.
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November 2022 by The K Green Show
Good experience at this rental car facility. Lots of floors for the various companies. Shuttles run 24 hrs a day to take you to the terminals. Easy in and easy out.. just what you want in a rental car facility
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October 2022 by Patrice AFlauneHamilton
We didn't have a great experience here with our rental car. The first person with Avis who also represented Budget, gave us a car that the contract didn't match the car. So we couldn't check out of the lot. We had to go back and start over again which was very frustrating. If Avis and Budget are the same then they need to do a better job making sure the customer isn't inconvenienced because they don't have the details together. Qe did like the Toyota Camry car when all was said and done.
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September 2022 by Fake_ Justinscarred
The rental car center was pretty easy to access and navigate, all up until the point you need to return your car. The large number of off ramps, curves, etc. needed to arrive at the upward spiral ramp that takes you to your specific drop off location is confusing at best. The best suggestion I have is to keep to the farthest left lane, and pay close attention to the signs. Otherwise, it's not that bad!
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August 2022 by Daja Phillips
Spacious rental car area conveniently located across from baggage claim- however when I tried to rent a car from Hertz (I reserved in advance) I was met with a long line and a 45 minute wait! Hertz was adequately staffed with 3 people, but beware of the older travelers incensed by the costs added to a rental by airport and city fees! A pair of them slowed everything down to a crawl. Lesson: Give Yourself Ample time to rent a car.
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August 2022 by Neeraj Sharma
It was easy picking the car die to the new text link that sent a QR code to get out of the lot even quicker. They communicated where exactly my car was parked so it was a very smooth pick up experience.
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July 2022 by Julie Blomquist Timby
Easy to walk to from the airport. A bit tricky, returning. Just remember you need to end up in the tall parking lot to return your car to the floor you picked it up on. SIXT was who I used the last time and they were great! Lots of BMW’s !
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June 2022 by Priyadarshee Mathur
Generally good. Seemed a bit understaffed at pickup, so the wait was long. On return, there weren't any clear instructions on how to return the car after hours (posted or in the app). Some places have drop boxes for keys. Didn't see one here. I think their app is able to correlate that you're at the airport and check-in the car for you. Worked out in the end.
