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November 2023 by M J.
Went in to get a brake inspection and an oil change at 11:15, my appointment was scheduled for 11:30. I was told it would take an hour and a half to two hours to get the information as to whether I needed a brake job. They had had my car for 3 hours and then told me it would take another two hours to fix the brakes for $200 more than what the dealership would charge me. I declined the brake service and learned they hadn't even started the oil change. It got finished while I was waiting in line to check out. I will not be coming back.
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November 2023 by Love Peace
This place is a rip off. 500.00 to change my battery. Especially if you are a women beware! Rude workers zero customer experience! Do not go here, save yourself the money and go to Firestone.
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November 2023 by Dr. Hani Jamah
Subject: Serious Concerns About Recent Service Experience at Your StoreDear Office Manager,I hope this message finds you well. I am writing to express my deep disappointment and frustration regarding the service I recently received at your store. I believe it is essential to bring this matter to your attention, as it has greatly affected my trust in your establishment.Upon bringing my SUV to your store for repair, I encountered a series of issues that left me highly dissatisfied. Firstly, my SUV's almost new tire had a nail in it, and your staff recommended replacing the tire entirely. When I questioned the necessity of this, I received varying explanations for the need for replacement, initially citing the nail's location and later mentioning a supposed cut in the tire.I was certain that there was no cut in the tire, as I had thoroughly inspected it before handing over my vehicle. However, when the new tire was installed, I requested to see the old one and was shocked to find that the damage to the tire had occurred during the removal process due to the negligent handling by one of your employees. This careless handling made the tire beyond repair, even after a patch could have potentially fixed it.Additionally, the mishandling of my wheel lock key was another indication of the poor quality of service I experienced. The key was carelessly left on the floor, requiring an extensive search to locate it. Such negligence is completely unacceptable and further compounds my dissatisfaction with your store.In summary, the overall experience leaves me with the impression that my good tire was intentionally damaged to force me into purchasing a new one, which is completely unethical and unfair to customers. I intend to share my concerns with the General Manager of your store and the corporate manager of your company. As a result of this experience, I have lost confidence in the service provided at your establishment and will no longer bring my three cars to Skip's Tires.I expect that you will take this matter seriously and take appropriate steps to address these issues, ensuring that other customers do not encounter similar problems in the future.
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November 2023 by Eric Anderson
Stay away!! Terrible experience. Pricing not competitive and zero sense of customer service. I was in a pinch so had car towed here and should have gone to American Tire for a much better experience.
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October 2023 by Jerilynn R.
All the previous reviews about being a woman and coming to this place are TRUE. First time coming here yesterday, definitely not coming back or recommending this place to anyone else. Booked an appointment online for 5pm, since the shop closes at 6pm. Got there a little before 5. One car inside the garage was done being serviced, one car in front of me that just needed air in her tires. 3 mechanics in the garages, all looked my way, then just proceeded to talk to each other. Once the car in front of me left, the mechanic tells me to move to the middle bay - didn't greet me, ask me what service I needed, or anything. He just assumed I needed air in my tires and grabbed the hose for it. I told him I actually made an appointment for an oil change, then he tells me to park my car and go inside the office. Got into the office around 5:15 with my son in his stroller. 2 other male customers were inside, one already had been helped, the other with the mechanic at the desk. Was NOT greeted by the mechanic AT ALL - he wouldn't even look in my direction. Not even a simple "be right with you" or anything. While he was helping the customer at the desk, he walked by me several times to check out the customer's car outside. AGAIN, no greeting, nothing. By the time he was done helping the customer, it was 5:27pm. The mechanic finally looks at me, still without greeting me, and I tell him that all I need is a simple oil change. Already changed the engine and cabin filters myself, just LITERALLY needed an oil change and new oil filter. He said there was not enough time to do one! I told him I had an appointment at 5pm, no one greeted me or asked me what I needed, it took nearly 30 minutes for someone to give me any kind of attention! He said booking an appointment guarantees a 3 hour window for services, and said he hoped I was going to say that I just needed a simple tire fix. Basically wasted my time booking the appointment, coming here, and dealing with rude people. Learn how to treat your customers fairly, no matter what gender they are! Also, maybe include how long each service takes on your website, and don't offer 5pm appointments if your shop closes at 6pm! 3 hours for an oil change?? Why??
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October 2023 by kila boyd
Johnny is funny and very knowledgeable. I learned a lot just from his interactions with others and myself. He does appear to be mean, but he isn't he's funny, caring, and very sweet. The team is also very caring guys who take pride in their work as they should.
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September 2023 by Melissa E.
As always, John Ben and Charles were amazing they got my car in and out really fast and their service is always awesome and they're totally willing to work with you last minute to get an oil change done if you need it and just overall, the team is amazing
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September 2023 by Leksia T.
don't come here especially if you're a woman. went in today to get an oil change and the man at the front desk completely ignored me and helped 3 people who weren't even in line, they were sitting in the waiting area, without saying a word to me. Then when he finally decided to help me, another man walked in behind me and he completely cut me off to let that man know he'd be with him soon. Then he went to go check on my car before coming back with an estimate, and let me know my car needed a 100k mile check which would be an extra cost and i told him i already had that done at the last place i went to and he proceeded to ask me multiple questions about where i got it done and it seemed as though he thought i was lying or didn't know what i was talking about. What really upset me more than anything is that before telling me how much the oil change would be he went ahead and printed out the paper and gave me a pen to sign and THEN told me the price.As a woman, i've always had to endure mechanics trying to upcharge me and talk to me like i'm dumb and i'm tired of it. His demeanor was extremely rude and off putting especially when he was nice to every other man he helped before me. So i decided to take my business elsewhere and went to a different mechanic shop where the mechanics there were nothing but nice and understanding.
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July 2023 by Alexandra Froehlich
WOMEN BEWARE! Family has gone here for years. This time was drastically different and I am appalled that men are functioning like this! Had a $35 estimate for a mail in my tire. The low pressure light was on less than 24 hours. The man used scare techniques to attempt to get me to spend over $2000 for unneeded items. He even said as a mom, I shouldn't put my baby at risk by driving the car. Mind you I get my car serviced every 4 months and some of the recommended service had already been done in the last year. When I pushed back on all their assertions with facts, their story dramatically changed. I solely believe my gender played a role in them trying to take advantage. Thus women, use this location with caution. They will even use your identity as a new mother to try to terrifying you into up sales.
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July 2023 by Charles Major
Appreciated the call reminding me that an oil change and tire rotation were due. Service took a little longer than promised but I was kept informed. Inspection results were reviewed with me verbally, but the report was not included in my paperwork.
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July 2023 by Alexandra F.
WOMEN BEWARE! Family has gone here for years. This time was drastically different and I am appalled that men are functioning like this! Had a $35 estimate for a mail in my tire. The low pressure light was on less than 24 hours. The man used scare techniques to attempt to get me to spend over $2000 for unneeded items. He even said as a mom, I shouldn't put my baby at risk by driving the car. Mind you I get my car serviced every 4 months and some of the recommended service had already been done in the last year. When I pushed back on all their assertions with facts, their story dramatically changed. I solely believe my gender played a role in them trying to take advantage. Thus women, use this location with caution. They will even use your identity as a new mother to try to terrifying you into up sales.
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June 2023 by Summer A.
I have been helped by Johnny and Ben, who were both incredibly nice and helpful! Their complimentary service to check on the entire car has been incredibly helpful. Thank you :)
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June 2023 by jeeperpete99
Great service! I used the online form to make an appointment on Thursday night, for Friday morning 7:30am. I was first in the parking lot and first at the counter. Whole team was friendly and helpful. I was getting my old Toyota Camry checked out. All is good. They did oil change, tire rotation, and checked fluids, brakes, and did a corner to corner. Five stars!
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June 2023 by Sandra Contreras
As a woman going into a tire shop, it’s always in the back of your mind wether you are going to be taken advantage of price wise. All the employees I spoke to were upfront, polite,courteous and explained everything in detail. They are very professional and trustworthy.
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May 2023 by Adam Bregar
They knew the pricing right away and kept me updated with my wife’s vehicle. The had it ready before the promised time while also being at a reasonable price. My family and I have used them for years and continue to do so. Thank you.
