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October 2023 by Mike S.
Friendly staff, clean facilityWould definitely recommend to anyone looking for a storage facility
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July 2023 by Letty Arellano
My hubby went and paid the wife cash at hand she took the money on the side and said she put it in the computer once they were fixed and then her husband called my hubby and said that there was no payment and I had to pay $130 out of my pocket saying we owed them and a late fee they ripped us off of $150 they'll THEIVES BEWARE
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July 2023 by Keolane Renguul
Received a call from Katie today, she was very professional and the service my family & I received is top notch when it comes to customer service. I would definitely recommend this storage unit.
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May 2023 by Katie R.
If I could of not given any stars, I would not have. Let's see, where do I begin.....HERE IS THE LIST1) Management is rarely in the office and when they are, they seldom answer the phone.2) Management arbitrary enforces rules, without cause and tried to distort money out of me, for their own personal gain.3) Management talks, acts and conducts herself on very non-professional manner.4) Management created problems for us from the very first week we moved our belongings in.5) The units are infested with mice, spiders and earrings. My things had mice droppings all through them, along with several earwigs and spiders as well.6) The weekend lady is absolutely one of the most abrasive people that I've ever come into contact with and I believe gets off on rubbing people the wrong way.7) The units are completely dirty and have zero light in them. We told Management that are unit needed a light bulb in it, but for whatever reason, neither of the people that work Management at this company, could manage to take 3 minutes out of their day to screw a light bulb into its socket, which is included with the monthly cost of the unit.8) Management also created a huge hardship on me, by evicting me before my monthly rent was even due and only because I wasn't willing to let them extort money from me, for their personal gain. I was also told after they put the eviction on my unit door, that I would only have access during office hours. That DOES NOT explain why my gate code access was cut off over a week before the eviction and I was told before, that I would only have access to my unit during office hours. Which turned out to be a flat out lie, because if that were true, I would have gotten into my unit, many more times, when I truly needed to get into my unit, but was denied many, many times. If I truly had access to my unit during office hours, I could have avoided dealing with Katie at all, which I could have lived without ever doing in my whole life and been ecstatic. Instead I ordered to call the office, only so Katie could dictate what time I had to be there by and how long I was allowed to go through the unit I paid for. I was actually paid up by 2 months, the very first couple of weeks renting there. Management was rarely there. At least 3 times, I drove over 45 miles to get there, only to be penalized by nobody being there to let me in and all because I was about 20 minutes late one time and about 5 minutes another time. I NEVER came when the office was closed, expecting to get into my unit, however you would think, if Management had even one ounce of integrity, that they would have honored their own little arbitrary rule, pertaining to the whole office hours thing!! Of course I knew then, that it was on purpose and meant to be malicious in nature. That is how these people are. They have power over people because they hold their possessions and they do so, in the most violating and intrusive way possible, by dangling the unit you paid for, over your head, unless you allow them to extort you and run all over you with disrespect and b********* They are absolutely the worst candidates for any job that carries any amount of power or authority over people, because they abuse it to the complete fullest extent, in everyway possible!!9) There is ZERO parking and ZERO camera's, so make sure to insure your things, because this place is located in homeless alley central, right next to San Jose's most popular flee market as well!! Perfect spot for tweets and junkies to be tempted to break into such an easy place, with zero security and NO CAMERA'S!!10) This place is a total nightmare and you will regret renting there, as soon as you have the misfortune of dealing with Katie. If you get lucky, you may deal with her Husband, which he is far more level headed, rashional, polite and professional than she will ever be, but the catch to that is, she mows right over him and let's everyone know that she is mother hen, so you will rarely get to deal with him one on one, she makes certain of that, by always including
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March 2023 by Jeanette C.
Dirty, gross and the worst management you can encounter. Everything in my storage was full of wood particles, dust and rat poop.Updating to the response: I am entitled to review the horrible service I received on all platforms. This place is the worst and Katie is rude and unprofessional. Went as far as finding out where I work to complain that I reviewed her business.
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October 2022 by Jeanette
Currently in the process of finding a new storage facility. This place is always so dirty and I recently found rat droppings in my unit. The property management is horrible and rude. I do not recommend AT ALL.
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October 2022 by Alyssa Rivera
Katie, the property manager is SO rude! Decided not to continue with my rental because of her
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October 2021 by Tim S
Only complaint about this place, its next to Granite Rock concrete recyclers. They create a TON of dust. So all this dust migrates into your locker. Makes a total mess. Office staff very friendly. Reasonable prices.
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June 2021 by David Parrott
The management here has no concerns for personal issues and no compassion towards people with issues towed my car when they said they went leave it when I got it locked out as soon as I came back it was towed cuz I locked my keys in the car and I couldn't get them out so they told my car anyway even though they said I went they went
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September 2019 by romnick r.
Just moved in the area and decided to check this place out. I was able to get a great deal and thanks to Jeanine. If you guys just need a small space, you guys should check this out too.
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August 2019 by Betty Gonzalez
Love there customer service nice clean secure area
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July 2019 by Roman Gomez
Brings back memories of Kent brooks
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April 2019 by Ricardo Perez
good place to storage
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July 2018 by Q S.
I have had a storage here for a few years and have also referred my family! This place is absolutely awesome. Katie and Mike are genuine people and that's rare these days. They are the type of people you pray good things happen for them. I have loved their professionalism and kindness throughout the years. I recently bought a home and no longer have a storage need. So I was sad to say goodbye but I was amazed that a week later I received a thank you personalized written note with detail! Who sends a note after you leave their business? This was a great feeling. I have been to a larger named storage with a friend and my experience was horrible as were the storages. No customer service at all! If you are looking for a great place to store your stuff I would recommend Snell Mini Storage! And best of luck to you Katie and Mike in the future!
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April 2018 by Ja'net Raines
I like how simple uncrowded and clean compared to other storage rentals are too busy lots of junk left by renters. Smell Mini Storage is perfect for my needs although wish I had longer hours to get access due to my work schedule I find it difficult to do some needed clearing out.
