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August 2023 by Rissa M.
When I came they were busy, but they still took time to help me and I needed their opinion and they were more than happy to help me with picking a paper and sizing. This is my second time doing a service here with their print shop and both times I was happy. Great location and good customer service.
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April 2023 by Victor L.
Went to staples at 5:45 4/17/23 older lady at the counter refused to help me at copy and print section. As I stood there in line she goes are you here for pick up? I respond no....She goes are you just going to stand there? I was shocked at the customer service. She goes I don't have time to help you go to staples online....someone who worked there said here name was Rebecca. Very rude and unprofessional and would not be returning intill she's gone I'm a business owner as well
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March 2023 by John D.
I went to this location on Sunday March 12th right at their opening time which on Sunday's is 9 am, although this location isnt one to brag about -it is the closest one to my home. This location has been a key part in helping my company send out any correspondents needed in a timely manner thanks to the self service printers in the copy and print section of the store. Though there seems to be a lack of leadership within the ENTIRE store itself, as well as a lack of employees, as it seems to be running on a skeleton crew 90% of the times I've been there, but despite that I've always been able to count on the store to be open when it says it will be and really that's all I've needed for me to be content as that's all I need to help me run my business when need be..... at least I was until this Sunday.I arrived to the Newhall location at 9 am as I always have on any previous sundays, the doors always open as I expect them too since that's the hours of operations, this Sunday was not one of normal operations. 9 am and the store was closed, dark and locked, I had a specific window of time that morning I needed to send out my correspondence in and so I waited around in the parking lot expecting it to open in 5-10 mins, were all human so I can understand someone running a few minutes behind.... After 30 mins I was fuming !! I started to make phone calls out to my clients explaining why they where not going to receive the documents at the time I stated they would. Not only did it seem unprofessional but I couldn't help but think how lazy i personally was coming off to them. I ended up leaving after 40 minutes but I called an employee of mine to wait at the staples, so when the doors did open he could send out the documents asap, while I tried to keep the rest of my day on schedule, doing my best to not have the unprofessionalism that came of STAPLES that morning to reflect onto my business the rest of my day. 2 hours later my employee called me to inform me that the documents had been sent out - TWO HOURS LATER the store was opened -two hours late, what was even more shocking though was learning that the store was opened late due to the tardiness of their very own manager - but then again not so surprising from what I've witnessed with this guy, the rare times he is there he seems uninterested in the store or customers at all, I'm sure he would ask "what are employees " if employees where mentioned. The stores never been great, never had great management, but just when. You thought it couldn't possibly get any worse they have this little old guy take over and start not only ruining staples very own business -but he some how is managing to ruin mine and others that he has nothing to do with !!I asked the name recently specifically so I could state it loud and clear on this post as I feel it needs to be mentioned and recognized, and that is of: Robert Witting!
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September 2022 by Kourosh F.
Lazy customer service . 25 mins to closing and needed passport photos. And they advertise 10 minute passport photos. One of the workers asked for help and they wanted to help but the young lazy store manager said come back tomorrow. Then move passport photo sign you have outside earlier so you don't waste people's time
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August 2022 by K H.
Buggy copy/printer and rude personnel/manager.My printer broke and I had a document to print and send immediately. I went to Staple to print from self service copy center. The copy/printer asks for credit card insertion then asks for print service information. The printer failed to print and hung up on estimating cost. It failed twice. The store clerk reset the machine. The printer still failed.I asked the store clerk for a help, the clerk asked a manager. No response. I asked manager if I can use another printer, she says the printer is slow and I should wait. I explained it failed estimating, and I had to reconfirm print job. She still insisted I need to wait for the machine. I told the manager the machine failed after waiting twice and this is third try. She still insisted I need to wait for the printer to print. I explained again the machine failed twice, and the clerk has reset the machine and it is still failing.She finally understood the printer is not working. The manager said I have to wait with a very bothered tone. She and the clerk were not friendly from the moment I mentioned the printer problem. The manager served other customer in foreign language. The manager never even looked at the printer or see if I can print from two other self service copy/printer. I walked out after wasting good 20 minutes there.Do I sound upset? I drove to another office store 10minutes away and printed from self service copy/printer within 5 seconds. The cost was cheaper by almost half too.Staple, maintain your machines. It probably is a personnel problem more than a machine problem. People maintain machine, people serve customers. Bad management!
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March 2022 by Lauren Ashley G.
Would have more stars but took some off due to the rude a** manager. Viola was checking us out at the front register and she didn't have change to break a $100 bill. She asked the manager for change and the manager came and gave her some change and then she walked away without saying what she was doing. Viola was counting out what the manager had just given to her. It was a lot of 5s which is whatever because money is money. Doesn't necessarily have to be 20s. Anyway, the small mini alarm went off because Viola was counting out the 5s and making sure it was the exact change. Then from afar the manager yells at her to close the drawer. She runs back up and immediately yells at poor Viola. Very passive aggressive in front of us customers! She was talking down to her saying that's why she said to close the door hello because she was getting change. She never said she was going to get change. Sorry lady we aren't mind readers and I'm pretty sure Viola is not one either. I'm sorry Viola you didn't deserve to be treated and spoken to that way. I know a bunch of businesses in town that would hire you in a heartbeat. Our small interaction with you was pleasant and you were kind and knew what you were doing. Management just didn't give you the tools to succeed. Staples, I would reevaluate your management here. Speaking to the employees like that in front of customers. Not sure which wolves raised her to speak to people like that.
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March 2022 by David F.
This was my go to for any prints for my business. New staff and store manager have made simple print requests harder than ever without going directly into the store. Luckily Ephraim was there to assist. *Can I nominate Ephraim for new assistant manager and a raise?UPDATE:Veronica the store manager gave me a call the following day to follow-up and resolve the situation. Thank you for addressing this Veronica, glad to see you are the manager there.
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October 2021 by Cloud Ryder
The guy in printers stalked me and nagged me constantly to keep me from getting a look at epson and hp printers to see if I could benefit buying one there. So I just got a cartridge for the old printer and left
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October 2021 by Brian Carter
Great people, very knowledgable and helpful
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May 2021 by Anya E.
Walked into Staples for the sole purpose of getting my COVID vaccine card laminated and was so happy with the amount of time spent in the store and the service provided. Gentleman at the copy center not only laminated my card, but shrunk it down to 80% which made it a perfect fit for my wallet. As a self-proclaimed pen connoisseur, a visit to any office supply store can take longer than expected, but the overall tidiness and organization of the stationary aisle made it easy for me to find what I know and love, but also help me try a new product [pentel 0.5 energel x retractable pen is a MUST TRY] that I love more than my usual!