-
June 2025 by Martha Smith
I was very satisfied with the service I received at the parts department, it was nice and quick as it should be! The front desk gentleman named Stephen was very helpful and patient with me, he took his time answering any questions I had and was very professional. Will definitely be coming back.
-
June 2025 by Yao Yao
I don't service my old Toyota here so this review is only on the parts department.
This is my go-to place to order small OEM parts like oil filters, air filters, etc. Reasonable priced. And Alfonso at the front desk is a gentleman of gracious hospitality.
-
January 2025 by Tommy l
Not sure why this department has so many problems.
I ordered a part for pickup. Received notice that it was ready for pickup. Drove all the way there and they say I can’t have it because it’s damaged or something. Ok, so why did you tell me it’s ready or not bother to send a follow up message? I ask them to mail it to me and they say ok. 2 weeks later nothing in the mail. Call and they say it was delivered to my address. I say I will check again. Nothing. Call back and they say there were problems and wasn’t shipped out yet…
-
December 2024 by poopiehead
Like other people said, this location is a joke. The prices are outrageous. They even charge twice as much as Lexus for the same part. If you try to make an online order for cheaper, they will tell you it’s not possible to pick up now.
-
September 2024 by Emily Bolmen
Very helpful.
-
August 2024 by İnciden Öyren
Hire more sale person in part department
-
July 2024 by Justin Kim
Appreciate the hospitality whenever I come to the parts store.
-
June 2024 by David Ramos
The Toyata parts store was very clean, and the employee Marcus Rojas was super helpful, and very kind! Give that man a raise immediately!
-
February 2024 by Yolanda R.
So yesterday I took my Rav 4 to see about fixing the lock/unlock feature on my key. I spoke with Belal Najibyar who said it probsbly needed to be recoded. I asked how much and he said $253. I'm retired and that's a chunk of change. However, I have a grand baby that I need to put into a car seat in the back and having to go unlock the drivers door every time was getting tiresome. So, thinking that was my only option (especially because Belal did not offer any other solution) I proceeded to move forward. A few hours later I get a call from Toyota telling me the key is no good and the only other option was to get a new key for $230. I was in such a tizzy yestersay taking care of errands that I didn't think to complain to him about why he did not mention this in the first place. I could have just bought a new key for $230 instead of trying to fix an old one then having buying a new one anyway. A poor decision that wound up costing me $497.58 instead of $230. What happened to customer service? Is Toyota that hard up that their policy is get as much money out of consumers as possible. Does Belal get a bonus for every dollar he brings in? I am so disgusted and disappointed that I don't think I will ever go back to the dealership for any service work. Can somebody recommend a mechanic or mechanic shop in Fremont that is familiar with Toyota vehicles.
-
January 2024 by Frank Z.
I recently had the misfortune of dealing with Shaun Kamal, a service advisor at Stevens Creek Toyota, and my experience was nothing short of disappointing and frustrating. I visited the dealership for my 15k miles service appointment, hoping for a smooth and honest experience, but Shaun Kamal completely shattered those expectations. During the appointment, Shaun tried to upsell me on an alignment service, claiming that it was absolutely necessary for my vehicle. I trusted his judgment and agreed to have the alignment service performed, thinking it was a vital part of the maintenance required at this mileage. Little did I know that I was falling victim to a deceptive and unethical sales pitch. To my dismay, when I later spoke to a more experienced mechanic and reviewed my vehicle's maintenance history, I discovered that the alignment service was entirely unnecessary at this point. It was clear that Shaun Kamal had misled me into purchasing a service that my car did not require, purely to boost the dealership's profits. This level of dishonesty and disregard for customer trust is simply unacceptable. I feel betrayed and taken advantage of by Shaun Kamal's actions. As a customer, I expect transparency and integrity when it comes to vehicle maintenance, especially from a reputable dealership like Stevens Creek Toyota. Shaun's unethical behavior not only wasted my time and money but also eroded my trust in the dealership as a whole. I strongly advise potential customers to be cautious when dealing with Shaun Kamal and to double-check any service recommendations made by him. It's disappointing to encounter such a lack of ethics in the service department, and I hope that my negative experience serves as a warning to others. I will think twice before returning to Stevens Creek Toyota for any future service needs and will certainly avoid any dealings with Shaun Kamal in the future.
-
January 2024 by Bao Nguyen
Ordered parts at 2:47PM and they were ready for in-store pickup the next day's morning. Also, customer service was excellent and friendly. It was way better than other Toyota Dealers in Bay Area!!!
-
January 2024 by Sara B.
Last week, I noticed a scratch on my driver's side door that looked like I had been keyed; I believe in the goodness of people, so I'd like to this that it was an accident from a shopping cart that got too close.... I stopped by Stevens Creek Toyota, and they helped me out big time! Darlene did a little detective work to uncover when then autobody person would be in to fix up dings/dents on their rental vehicles. I was able to visit Desiree from Specialized Color Service the same day on their used car lot, and with a little TLC, the unsightly scratch was out of sight. Thank you so much to Darlene and Desiree for going above and beyond!
-
January 2024 by Alvin C.
I purchased an RAV 4 Primes back in August 2023; the experience was really bad. First, we communicated with the sales online and confirmed the price before we went in. I was expected to come in and just sign the paperwork. I totally understand the paperwork needs some time to process and toyota trying to sell additional option. However, it took almost 6 hours to finish the process. During lunchtime, we told the sales we would like to go out and get lunch, and the sales threatened us that it would take even longer if we left and came back.....we have a 7 years old boy without and we all feel so hungry.. and the sales say there's a vending machine in area, we can go get some snack if needed it. at that point, I was hoping we can just sign the paper and leave, but it took another 3 hours....one more ridiculous i found out in when we sitting in the financial office, the sales went out for lunch an hour ago while we are waiting. I was so pissed at that moment, especially with the hungry kid. I didn't plan to write any review until I reached out to the sales again today. when we purchase the car back in Aug 2023, we being told that due to chip shortage, we won't get the 2nd car key till Nov 2023. The key will ship it to us when it's ready, and the salesperson will handle it. As of today, I still have not received anything and I reach out again, the response is, I need to call the Toyota customer service to request one.. there's nothing they can do on their end and they didn't promise anything....... I was like...omg... seriously? I really wish I have recorded our conversation.. I would give a zero star instead of 1 if yelp allow too.......
-
January 2024 by Twynn C.
The heater in my 2018 Prius stopped working so I brought it in about two weeks ago, and Michael Porraya (however you spell it) said his mechanic ran a diagnostic and found that the water pump was damaged which was causing coolant to leak and that my battery was corroded. I was under the impression that if I get that fixed, my heater will work again. So I approved the work and got my car back two days later. After driving my car for two weeks, my heater stopped working again. I called Toyota and Michael just so happened to be out of town. So a man by the name of William Gonzales helped me out, Ran the diagnostic again and learned that I needed to replace my catalytic converter. at this point I'm confused as to why Michael didn't tell me that I needed the catalytic converter to be replaced whenever he ran the diagnostic the first time. So I paid 1700$ to replace the water pump and battery just so I can come back two weeks later for the same heater issue and pay another 2900$. The price of the service wasn't a big deal it was the service I received from the people working at this place. When it was time to pick up my car, both Michael and William seemed like they didn't care what was going on with my car or how upset I was that I had to come back within two weeks because the first guy didn't catch this problem when he ran the diagnostic. I don't recommend this business, I'd rather go to Fremont Toyota. PS be careful if you bring your car here and they run a "diagnostic". Apparently the first diagnostic doesn't diagnose all the issues with your car in one day. You'll have to bring it back for a second diagnostic two weeks later.
-
January 2024 by Samantha L.
Not everyone loves going to car dealerships. After not having the best experience with another Toyota location, I went to check out Stevens Creek Toyota. I am so lucky I got to work with Rod!! Please ask for him when car shopping! He is very warm and kind, and gets the job done quickly and without all the hassle you may get from other locations. He was also able to work out a great deal for me! Thank you Rod!
