Stevens Creek Volkswagen

Hours: Stevens Creek Volkswagen in San Jose, CA is a source for the full Volkswagen lineup. The dealership aims for an easy-going and straightforward approach to car shopping and service. Experiences with service, however, vary among customers. Several reviews highlight positive service interactions, describing the process as incredibly fast and great. Specific staff members are noted for being awesome, kind, communicative, and superb in minimizing wait times. Customers appreciate the staff's efforts to stay late to complete same-day work, quickly rectify issues, and provide helpful advice about their vehicles. Additional appreciated amenities include a complimentary car wash and the ordering of Lyft rides for customer convenience. Conversely, some service experiences are marked by frustration. One customer reported an incorrect charge for a service, where sales tax was applied incorrectly. Attempts to resolve the overcharge were met with a lack of accountability and poor follow-up, requiring a credit card dispute. Other points of criticism include the absence of a normal shuttle service for shorter appointments, requiring customers to wait or arrange their own transport, which contrasts with practices at other local dealerships. Minor oversights, like forgetting to place a service sticker as requested, also occurred. The facility itself is noted as clean and tidy, and most staff are described as polite and professional. While many report very positive experiences, the consistency of service, particularly in billing accuracy and communication, can be an area for improvement.

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1. San Jose, California