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December 2023 by Benny H.
This is the showroom for Tesla in Santa Clara. They had the new monster truck thing in display. Service has its ups and downs. They are friendly, but at the end of the day are still car salesmen. So expect some of those shenanigans. Still, it's the product that you want at the end of the day. Overall, an interesting place to do you car purchase even though you can technically do it all from home now.
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December 2023 by R. C.
Game changing technology, showroom advisors were friendly & knowledgeable. Excellent!
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November 2023 by Mark N.
Not a real fun experience with Tesla. I ordered a Tesla S that they claim it was available immediately. Spoke to a salesman at the Santana Row store and he confirmed it was available. I placed my order for that specific car and provided all my information through the website. A couple of days later they asked for payment information (I was paying cash direct from bank account). Within a day they withdrew full payment of 103,000k. It's now been 15 days and no one can tell me when I will get my car. I went in the Santana Row store and spoke to the manager Oscar. He told me my car is sitting in Walnut Creek (30 miles from me) and they are waiting to fill a semi truck trailer full of cars to be delivered to the Sunnyvale store for pick up. No one has answers on when I will get my car. Meanwhile Tesla is sitting on my money collecting interest and not giving a product. I have completely lost interest and faith dealing with a business TESLA that operates this way. Do yourself a favor and buy one of the other many EV out there.Not to mention their communication is vague. Nobody can find answers. They say the same thing over and over. Thank you for your patience but we have no information.
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November 2023 by Tom L.
Schedule a test drive for both the model S and the model 3. The employee who took me out for the test drive acted like the test drive was the biggest inconvenience of his life. For both the S and the 3, the test drives lasted between 5-10 minutes. That's a ridiculously short drive to make a decision about which car is right for you. I asked a lot of questions about the features of each model and he gave me either a short response or "I don't know." It's not that hard to say, "I can find out for you" or "I'll get back to you on that" - he just couldn't be bothered to care at all. I was also shocked by the lack of quality of the interior of both the 3 and the S. I would rate the interiors about 3/10 and the drive a 7/10. Even though it was a short drive, it was enough to realize this wasn't the right care for me.
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November 2023 by Hien Truong
Nice store to visit because it has all Tesla models here to view and a robot. It is really busy on the weekend most of the time but you can view Atherton car you want just take sometimes. You can schedule and test drive here too.
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November 2023 by Stephen Shu
I hate Tesla's customer service. They treat me like I am a child and like they need to teach me a lesson. They keep blaming me and saying it is my fault. They make it seem like it is my problem and that they don't care. They gave me a disrespectful attitude like they are proud of their messed up system. They keep trying to justify their policy by saying it is valid. They just said there is nothing they can do to help me. If I were their boss I would fire them. I regret being a Tesla customer. Not that they care though. Tesla is evil. I don't care that I am wasting my time. Tesla needs to know how upset I am. I felt like using profanity. I drove here today late afternoon (Friday, November 17, 2023). I ended up leaving with no refund for my idle fee.
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November 2023 by Trang N.
There were a quite a few families in this store looking at the cars. Customer service, what customer service? Staff were standing around talking to each other, joking with each other. On their phones... maybe I'm new at this, but sales people are sales people anymore and didn't share any information regarding these electric cars. Or Tesla employees just don't do that... Parents allowing their kids to run around and play pretend in these cars. So we didn't get a good feel or get to explore the cars.
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November 2023 by K W.
They never answered the phone. It takes hours to be on hold, and still nobody is there. I am starting to worry about post service now.
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November 2023 by Robert Yu
Horrible smug salesmen. Was asked if I needed help and I responded “just looking around” and then was asked by the salesmen “what model are you looking for?” I said “the Cybertruck” then he pointed the direction of the door to me. To think I own some stock in this company and they employed such an unfriendly employee.
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September 2023 by Avril Salter (Pip)
Sammy was easy to work with, knowledgeable, and efficient. I recommend this location if you are thinking of test driving a Tesla.
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September 2023 by Shu-Yu Chang
Rachel is a good sales and is very responsive. She helped me buy a Tesla in just 30 minutes, very efficiently. Due to personal reasons, I needed to reschedule the delivery, and she also helped me with that. I highly recommend her!
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September 2023 by Mark Abdelmalak
I'm writing this review to address the unprofessional conduct of the sales manager, Dominique Alexander, during our recent visit to the Tesla store. My friend, who had recently purchased a Tesla, and I were enthusiastic about learning more about the car's features. While my friend was sharing his great experiences, Dominique interrupted with, “Are you trying to sell the car, or am I? Can you please let me speak?” We politely expressed our discomfort with her comment, but she threatened to call security and asked us to leave the store. When we requested her full name, she refused and then provided us with a false name, “Stephanie.” All of the other staff was very polite and helpful. What began as an exciting visit for a test drive turned into a disappointing experience. Regrettably, we have decided not to pursue a Tesla purchase following this encounter and cannot recommend this location to others.
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September 2023 by Mia Chang
Rachel is a good sales and is very responsive. She helped me buy a Tesla in just 30 minutes, very efficiently. Due to personal reasons, I needed to reschedule the delivery, and she also helped me with that. I highly recommend her!
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August 2023 by Steve L.
Tesla showroom over at Santana Row has the best and most courtesy staff! Schedule your test drive with the link below. They also offer overnight test drive as well
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August 2023 by Sumeet Dogra
Chris was very helpful in confirming our decision to buy our first Tesla. We had a test drive scheduled for late in the evening and even with just a few minutes left before the store closed, he let us test drive a second model as well with no qualms. He is very knowledgable and explained things to us in great detail.
