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November 2023 by Diego B.
Excellent service provided from Sheila helped provide expertise for gift wrapped was out within the span of five minutes :)
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November 2023 by Lena Li
Store pickup was very slow. The cashier girl was nice and helpful. But the guy who was collecting items was so slow. I was there waiting 45 minutes but they never got my item ready. I can even see my item on their cart but I don’t know why they just needed that long time to process the order. I think their in-store pickup process needs optimization.
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November 2023 by Fran R.
I love the container store! The Elfa collection helped me organize my closet in my childhood home so I knew they would be the experts on helping me get organized. Getting our walk-in closet and update was something we had considered and wanted to get quoted from The Container Store.It was very easy to make an appointment online (next day options available!) and we were paired with Luwam C. who was a specialist for the Avera collection. The Avera collection is the middle tier option featuring wood finish, a wooden back drop, lighting, and all the specs you could want. As someone who considered the Preston collection, this was the next best option that was more budget friendly, but still stunning! Also, the Preston collection can only be done with a house tour. Those appointments weren't available immediately, so the wait time for that wasn't ideal and we wanted an in person experience with physical models anyhow.Luwam was really attentive to all of our needs and helped us achieve everything we had considered for a closet. We were able to walk through the demos and explain what we had wanted, needed, and absolutely couldn't live without. It was a challenge making sure all of our criteria was met, but she did such an amazing job and designed up a beautiful layout! Unfortunately, the Avera was out of our budget considering the size of our 8ft by 12ft closet. Luwam was so kind and offered to do the Elfa option (cheapest tier) and helped us get nearly everything identical to what she had done with the Avera. The quality between the two tiers is noticeable, but not an absolute dealbreaker. I appreciated her speedy work ethic and how efficient she was in helping us even though Elfa wasn't her specialty. We ended up leaving with two quotes, instructions on how to proceed when we are ready, and mock-designs itemizing the prices. What felt like it could be overwhelming was made convenient with the help of the staff at the Container Store. I was really grateful for the help we received along with the shopping options available. It was so nice to be able to see the in store options and what we could do to organize and make our space look neater too. I heard the Elfa collection may have a sale towards the end of the year and we might consider jumping on that once the holiday season wraps up.If you're considering a custom closet, make an appointment for a free consultation and get the closet or organized space of your dreams! I think we may consider returning for a laundry room organizer in the future for the garage.
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August 2023 by Сергей Жуматий
It is ALL about organizing, storing and etc. Two levels of containers, organizers, [home] office stuff, shelves, hangers (I haven't seen so many I all my life), and many others. Just walking and watching makes your life more organized I think.
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July 2023 by Janine N.
I've been coming to the container store for many years now, but lately, I have been coming here quite a bit (almost every week) over the past few months since I just moved. I'm usually in and out and doing my own thing so I don't really interact with the employees for help other than at the check out line. Usually our interaction are fine, but last Saturday, I encountered an employee that just kind of irked me. BACKSTORY:So for one of the projects I am working on, I had ordered about 25 of the small canister from the home edit. I had bought 10 in store since that was all they had and the rest I ordered online. It was during a sale that they had so I didn't want to wait to get it in store. But when my ordered arrived, I realized that it had a different color to it. So the one I got was clear plastic, but the ones that were sent to me was a recycled plastic so it had a grey tint to it. I went to the Palo Alto location to exchange them because I had thought I purchased the wrong one, but apparently, I didn't. The store had a bunch of the grey tinted one called "Petite Bocal - recycled material" whereas the one I wanted did not say that. However, they were the exact item with the exact SKU number just different materials used. An employee there had told me that it just depends on the shipment so I would just have to go in store each time to get the one I wanted to prevent being sent the wrong one again. We were able to find one of the clear ones and the employee switched it on the spot. We didn't even have to do a return/purchase transaction. That was pretty cool. So these past few months, that's what I have been doing. I would go to different container stores to exchange the petite bocal for the clear ones. It was not easy. Each time, there would be maybe 1 or 2 clear ones. And every time, I had to explain to the employee and when they realized what I was trying to explain, they were super happy to assist saying they had no idea they were different color. They just took my item and gave me the right item without any sort of transaction because it was literally the same item (even exchange). I have done this probably 12 times. THE PART THAT IRKED ME:Last weekend, I went back to this location (San Jose) and found one clear one! I really just need two more people, but that's for next week! So I explained to the employee that was ringing me up, but he seemed to rush me and didn't really care what I was trying to say and cut me off to say, "No! You have to return and then purchase it again." And I was like even if it was an even exchange? He said, "Yeah, no. That's not what you would call an even exchange, they're different items so we would have to do this when the company is trying to push in new products or else everything will be off" and went on and on, but I was trying to tell him that I've done this over 10 times and every employee at every location said the same thing, even here! It's like if I put one banana down to pick up another banana... It wouldn't mess up your inventory, but whatever. He had no interest in my explanation or probably too dense to understand anything. But no he had me go through the whole return and repurchase, which I get it, It wasn't a big deal or anything. It just the way he talked to me that really irked me. I guess I was thinking that I had to pay the full price when I got it on sale, but luckily it was still on sale. So yup, we did the entire process, same price, same sku number. Overall, it was just kind of an unpleasant experience. I think next time, I would just go to a different location or just come back a different time if I saw him working again. Just overall a bad, unfriendly vibe. The people that think they know everything usually are the ones that doesn't really know anything.
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May 2023 by Patty Braxton
I went to the San Jose location and was greatly disappointed. I was not greeted when I entered the store even though there were 3 employees by the entrance. Okay, no problem maybe they were busy(they weren’t). I was looking for something specific and when I found it (still with no one even said boo to me) I couldn’t find anyone to help get it off the top shelf. There was an employee who putting stock out but I was ignored by him also. I decided to not give them my business, I will drive an extra 20 minutes to go to the Stanford location. They are much happier to see and greet customers.
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May 2023 by Pritesh Chandaliya
Don't like the quality of the items here and the prices are also insanely high. Better to go target and Walmart or order online we feel.
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February 2023 by Christiana G.
Looking to reorganize you home this is your ultimate go too. They have everything under the sun to make this your one stop shop. While it is a little on the pricey side, All of the products seemed to be well made and good quality.
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January 2023 by Elaine Flores
I got there to pick up a travel container at 6:55pm on Jan 25 and the cashier said "they're closed" and ignored me. That's horrible service if you ask me.
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January 2023 by Barb B.
As much as I love this store, it is so frustrating to find it closed at 7:00. This is about the third time I've made a trip over only to find that it closed 30 minutes ago. I think I'm done bothering.
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January 2023 by Jorge Virgen (HonorableOak68)
They have containers as advertised. 5 stars
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January 2023 by 1QTpie
Warning. Entering the store will make you get inspired about organizing your home or apartment. There is storage for every room and closet, kitchen and bathroom. The selection of storage is greater than what you can get at Home Depot and Daiso. The store is located in Santana Row right off of Winchester Boulevard parking garage. This is a huge store with cute storage bins for kids room, bedroom closet design, storage bins for the refrigerator, spices, and so much more. Take an inventory of what you need to store at home, get some measurements as far as how tall your spices and your beauty products are so that way you can buy an appropriate size storage bin or storage drawer when you go to the store. He will spend at least a half an hour or more in the store while you walk down each aisle getting inspired. Happy spring cleaning!
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January 2023 by Judy N.
Alex deserves a raise and appreciation! Although we waiting a long time to be helped and the product wasn't exactly what we needed but that didn't bother us because the employees looked like they were short staffed. From what I saw, Alex was wearing multiple hats. He jumped on cashier, assisted customers on the floor and he was personable and professional with everyone. I think most people would dock points for not having the perfect transaction but to me, Alex did what he could with whatever resources he had. He was well rounded and filled in departments that needed help while handling things with grace under pressure. I hope the company recognizes what a great asset they have!
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January 2023 by Janice S.
Warning. Entering this store may make you get inspired about cleaning and organizing your home or apartment. If you need to store it or organize it. This is the place to go. There are containers and drawers of all sizes and shapes for inside the cabinets outside the shelves, closet organization and design. Gadgets for the kitchen, gadgets for the bedroom, gadgets for the bathroom, there is storage galore. After walking through the store you are ready to go home and see what you need to organize so you can go back to the store and buy what you need. Take measurements and take inventory of what is at home and then go back to the store. Prices are not the cheapest but they're not too horrible either. You're going to find storage that you can't find at stores like Daiso or Home Depot just because the selection is so vast at the container store. Have fun with all your spring cleaning ideas.
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November 2022 by griselda rodriguez
Wonderful store for all your storage needs! The staff is super friendly and actively working to make your experience as seamless as possible. Thank you Debbie and Alex for all your help!
