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October 2024 by Zhang Family
I'm a South Bay homeowner went to Rubenstein looking for gold finish shower setup (like Hansgrohe level cost). Here's the true story experience. Salesperson told me "no gold finish in stock for ANY brand, you'll need to wait 3+ weeks to get gold finish items, but we do have this Hansgrohe Raindance whole-shower set available in stock ONLY in Brushed Bronze for $1200." But what they don't tell you is it is only THEIR warehouse that takes 3+ weeks to ship out any brand fixture in gold finish but many online plumbing etailers (build dot com and etc.) can ship the exact same gold finish plumbing item to your door in 2-3 days, and Rubenstein sales obviously did not tell me that Costco has the same Hansgrohe Raindance in brushed gold optic on sale for only $600 and it ships immediately. But credit to Rubenstein sales person who did give good advice in recommending the Hansgrohe shower system as we did buy it from Costco and it is a great shower fixture system.
Now I do recommend Rubenstein for very wealthy homeowners renovating very expensive homes - who have money to burn - and don't mind if their interior designers have to wait 3+ weeks to get all high end plumbing fixtures - which Rubenstein can help ensure are all custom matched to have all the same exact color finishes to match finishes of other features in wealthy customer's bathroom.
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April 2024 by RanaA
Over the past two years, we have interacted with the Rubenstein showroom in San Jose for our bathroom furniture needs. They offer a selection of quality products at reasonable prices, complemented by excellent customer service. Our most recent interaction involved Robert Marsh, who was tasked with ordering drain baskets and hooks for three showers. Robert was very patient and diligent throughout the process. when we did not get the second shipment, Robert figured out that it was mistakenly delivered to the wrong address and not returned, Robert promptly reordered the items and ensured they reached us. We had an excellent experience with this company and we highly recommend them for both their quality products and customer service. A special thank you to Robert.
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February 2024 by Sylvia M. Garcia
Never received my quote I was supposed to get by email. Drove all the way to San Jose for nothing.
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November 2023 by Renovate Max
I've been working with Rubenstein Plumbing & John for the last 12 years.Great customer service, quality, and product variety!
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September 2023 by Roy N.
I shopped all over for a high end Japanese product and was blown away by the outstanding deal I got from Tim at Rubenstein's. Plus they had it in stock. Tim was extremely knowledgeable and very helpful. Best customer service I've had in a long time. Thanks again Tim.
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August 2023 by Tina S.
One word: RobertHe was the sole reason our plumbing and fixtures process was such a breeze. Not only is aHe a thorough professional but he is such a nice person!Flexible checkHonest checkKnowledgeable checkFunny double checkI wish every supplier was this well run.
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July 2023 by Joe G.
Heath, manager at Rubenstein, was most helpful to me in finding the right toilet to replace my old Case 3200 model from 1972. I tried several other sources and had no good luck. Several plumbers did not show much interest in helping me when they heard that it is a wall mounted toilet in a residential home. Also I was pleasantly surprised to see that Rubenstein sold to be as a retail customer/user since they advertise as a wholesaler who sells to plumbers. Heath also provided the names of two plumbers who have done business with Rubenstein for more than 10 years. I contacted the first on the list and found a potential plumber for life! I will write that review up separately. Although I have never met Heath, nor been to Rubenstein, I may make a side trip to visit them in the future to expression my appreciation for their assistance in finding the perfect toilet, lol! Thank you Heath and Rubenstein! Joe in West San Jose.
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July 2023 by j g.
Excellent advice and guidance from Kyle, in Sales, for navigating the many toilets/bidets models from Toto. He helped me determine what was the best price/features for our needs. I will update once installed after a few weeks of use.
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March 2023 by Ashok S.
I am using Rubenstein for all my plumbing and kitchen needs and they are pretty awesome with great products and service . I want to call out Robert who spent a lot of time with us explaining the good and bad of various supplies patiently.. I would recommend him to anyone ..
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January 2023 by Robert M.
The whole team is fantastic, helpful and informative. Heath runs the premier showroom in Northern California. If I could rate higher I would...
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January 2023 by KALPANA B.
We recently ordered all our Kitchen and Bathroom plumbing material (sinks, faucets, shower heads, showers etc) with Robert Marsh's help. Robert is really amazing throughout the process. He explained us about different brands, their pros and cons, helped us make right decisions when we were confused about sizes. He always returned our calls when we needed his help. At the time of installation, our contractor misplaced few parts and Robert went above and beyond to get them in time so that our work doesn't stall. We are very glad that we worked with him and highly recommend him for all your plumbing needs during construction.
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December 2022 by M B.
Ordered sinks, faucets and towel bars from Rubenstein. All were back ordered and all came in at different times. When we had our showroom appointment (there are NO walk-ins), we were told a week and a half to two weeks. It was a lot longer than that and no one updated us. They WILL NOT contact you when your order is in, you have to call them, even if your order comes in partial shipments. It's like a lot of other places these days, once they have your money, you're on your own.
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May 2022 by Phong N.
This time around we finally went to get some fancy Toto toilets and look at future fixtures for our bathroom and they gave us a lot of attention and care. No, we didn't bring up our past Yelp review. They just were on point. Their prices are way better than you'll see at the big box or the giant online river. Call for an appointment! (Sadly, the Toto showcase is gone. But they have a nice section showing off a whole lot of Toto porcelain!)
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April 2022 by Duke N.
The markup here is quite steep (probably 300% or more), basically what they do is provide a service of matching plumbing parts (bathroom, kitchen, etc.) to a customer's needs. If you do your own research and homework, you probably don't need to come here.
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March 2022 by Russ L.
best around. knowledgeable, easy to work with, fair pricing and customer service to boot! i wish i would have used them before for my needs. thank you Eddie R.
