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December 2023 by Advait Tinaikar
Overall we really enjoyed our stay at The Standard, where we resided for about 15 months. We stayed in the G floor plan, which was really beautiful. The apartment itself was spacious and very well lit. The maintenance crew, especially Joe, were super responsive, always helpful and also educated us on a bunch of things around the apartment. Olga, Aurora and Anna at the leasing office helped us through most difficulties we had. The only issue we had staying here was the app-based entry system which was cumbersome to use on a daily basis (which is why I’m giving it a 4 instead of a 5). Besides that our experience has been great!
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December 2023 by Theresa
I honestly don't know why The Standard has a low rating. I guess people are more likely to write 1-star reviews because they're upset, whereas everyone else who like the apartment doesn't take the time to do so. Well, I'm taking the time now because I'm bored at work.I'll start off by saying that I highly recommend this apartment. My fiancé and I toured 10 apartments before deciding on this one.My true rating is 4.5 stars, which I explain below.The first pro to this place is the location. It's quiet, not too crowded, but also not walking distance to anything but a brewery, Safeway, and McDonalds.-Second, it's a super cool place to live at! The study lounge is cool, the fitness center is cool, the pool is cool (excuse my limited vocabulary).-The apartments have ceiling to floor windows. And our windows are south facing, so we get the very best lighting.-The actual apartments are modern. I feel wealthy living there even though I'm not.-We've made several service calls for issues we've had, and the handyman always arrives within 24 hours. They even replaced our dishwasher when ours went out (albeit they did so after our third request). My fiancé already knows our handyman on a first name basis (but I doubt he knows ours).-The complex has NO BUGS. No roaches, spiders, bedbugs, you name it.-Our packages are always safe. Even when the delivery person doesn't follow instructions and leaves our package outside of the locker, no one takes them.-Also, the lobby staff people are super helpful, we also know all their names (esp. Aurora - shout out to her).I'm sure there's more good things to note, but I've forgotten at the moment.I remember my fiancé and I were hesitant to move here because we read some reviews about bike theft and car theft, but we spoke to a rep here about our concerns and she said that those incidents are not recent, which is true. They implemented a new security system since then that uses an app rather than a fob.Which takes me to the first con of this place: the new security system! Yes, it works in the sense that the place is more secure, but the garage doesn't have any Wi-Fi or cell reception, so the app doesn't load for me down there! It's frustrating and it's my only true complaint. The rep told me I should open the app BEFORE I enter the garage, but honestly, I always forget to do that. As a workaround, I've been taking the stairs up to the ground level and then catching the elevator from there, but that sucks when I'm carrying a bunch of shopping bags.The other con is that sometimes the pool gets loud? But I don't really care about that. The windows are soundproof, so I just shut them.Anyway, I think that's all I have to say about this place. We may or may not extend our lease here. It depends on our financial situation.
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October 2023 by Hikaru Ibayashi
I like this apartment community a lot. It’s always clean and quiet. Also they have various amenities, such as a gym and a businesses lounge Particularly I like the jacuzzi they have.
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October 2023 by Jean Fernandez
I am especially grateful to Joe the supervisor because whenever we can have a work order for the apartment he is always agile, efficient and friendly to solve any problem. It definitely makes my life a lot easier!
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September 2023 by Amarsh Anand
From the day I visited the reception, I have only been impressed with both the place and the people. The staff showed me around with great patience and continued helping me out promptly with their welcoming gesture as aI settled in. The Standard is a perfect place to call home, and the staff make it all feel like a family.Addition: Joe is one of the crew at The Standard, and he is amazing. Always greets me with a smile and would not leave my place unless the problem is fixed (he handled plumbing issue for me once). If you see, give him a hug :)
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September 2023 by Jennifer Chew
It is in a great location - close to the freeway, downtown San Jose, Santana Row and Valley Fair, and a respectable commute to work. The office staff (Olga, Anna, and Aurora) is professional, helpful, and responsive to requests and questions. Maintenance service is prompt. Joe always responds quickly and gets the work done correctly without needing to come back.The building interior is well maintained, and I have had no issues with appliances. There have been improvements in access, especially through the garage with more secure garage doors.
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August 2023 by Lindsey Gilbert
The service and care from the Standard Staff are incredible! Anytime I need work orders completed, Joe is the first to respond within the same day and is quick to take care of the issues. He’s extremely responsive and very reliable! The office staff are very courteous and communicate efficiently on matters that important and even time sensitive. Olga, Ana, and Aurora are really kind and make sure everything is taken care of as well. Overall, the standard has taken really good care of the property as well. They recently changed the garage gates which are more secured and easier to enter/leave from. The mailboxes have been updated so every package is secured using your mailroom code and includes plenty of boxes so no ones packages can ever be stolen or lost. I would highly recommend considering your stay at The Standard. They’ll always take good care of you!
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August 2023 by Magdalena Alvarez
We've enjoyed our time at The Standard.Every single time we've had an issue we have been heard and the issue was taken care of in a timely manner and updates were provided.The location is ideal (lots to do nearby, grocery shopping is easy with all the options, freeways are close, vta is in 'the backyard', the community is great for the most part we've made such good friends, and the staff is awesome for the most part-coulf use some customer service educate for one staff).For us it's all about the little things and this complex has met our expectations.It's smaller compared to other complexes so it makes it easier to get things done and you deal with less folx. It's a plus that it doesn't have a lot of college kids and small children because it's not as loud or as crowded as the amenities.
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August 2023 by Jordan Sakuri
Please be careful! They will send you additional bills when you’ll leave.Anna from the leasing office is the most disgusting person I ever had to deal with.We didn’t received our $700 deposit back and on top of that they sent us a $500 bill to pay for stuff that is a complete lie!We been told to do a carpet cleaning and leave an invoice and that’s what we did. We paid $189 for the cleaning and then ANNA said it’s not looking good so I need to pay again, this is ridiculous. I do not need to pay $400 for carpet cleaning.Another bill was for “trash removal” which we only put one small coffe table in the trash room ( it’s called trash room so this is where you put your trash no? Think twice)They are absolutely ridiculous and I will make sure everyone that I know will never do business with this company.when I tried to call Anna and explain she hangs out the phone in my face, another ridiculous person.Absolutely disgusting and if I will leave 10 reviews I promise
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August 2023 by Liza Cohen
Highly not recommended to live here.A lot of brake in few times they snap my windows.And the worst case is Anna from the leasing office! her attitude is absolutely disgusting and disrespectful she hang out the phone on me few times and I have it all in records.We received bills after we left for stuff that Anna made up, I am very disappointed and really hope that someone from Above will take care of that Anna girl.Absolutely disgusting
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August 2023 by ירדן ס.
I am writing this review to share my horrendous experience at the standard apartments. My time living there was nothing short of a nightmare, from the appalling living conditions to the abysmal treatment received from the leasing office personnel, particularly Anna from the leasing office.The plumbing was constantly malfunctioning, resulting in endless leaks that caused severe water damage. It felt like living in a dilapidated shack rather than a supposedly modern apartment building. No matter how many times we complained, the issues were never adequately resolved.Now let's discuss the leasing office and the unprofessionalism embodied by Anna, the leasing office staff member. She was consistently dismissive, indifferent, and showed a blatant disregard for the concerns of the tenants. Any attempt to seek assistance or clarification from her would be met with an arrogant attitude, leaving a sour taste in our mouths whenever we had to interact with her.Anna's lack of empathy and unwillingness to address issues affected our overall living experience. Important communication from the management was often delayed or disregarded entirely, leaving us uninformed and frustrated. The blatant negligence displayed by Anna left us feeling undervalued as tenants and made it abundantly clear that our satisfaction was not a priority for her.It is worth mentioning the countless times we witnessed Anna's unprofessional behavior towards other tenants as well. We were left appalled by her rudeness, condescending comments, and her general inability to provide even the most basic level of customer service. It became evident that her experiences in dealing with residents were consistently negative, making us question why she was still employed in a role that required interaction with the public.I strongly advise anyone considering resident here to reconsider. The lack of management's concern for maintenance issues, coupled with Anna's unprofessional and dismissive behavior, creates an unhealthy living environment that no one should have to endure. Save yourself the headache and find a more responsible and caring place to call home.In conclusion, this place is an absolute failure in terms of maintenance and resident support. Anna's presence in the leasing office only amplifies the already poor experience. Spare yourself the agony and find a better-managed apartment complex that actually values its tenants.
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August 2023 by Jesus B.
Be careful from this place! Almost a scam the way they sending bills when you leave with absolutely lies. We have everything on record and we will take you to court you have my word.Anna is the responsible for all the mess and we will let her eat what she cooks. Absolutely disgusting person Anna, be aware.
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January 2023 by Daphne C.
We lived here for a year in that year there were a number of safety issues. On one occasion a transient man was sleeping in one of the storage rooms and had been opening packages, there was a resident that was stealing packages from other residents until they were arrested for stealing shoes, the final straw for us was waking up one morning to a transient person with arrows "sleeping" outside on a bench. Management doesn't do as good of a job as they could do. On numerous occasions I had to follow up on my emails more than once, I would write 2nd attempt, 3rd attempt, etc before I would get a response. Most of the time we would learn about incidents from other residents instead of management communicating with their residents or because we would see the cops outside so knew something had happened. We moved out and it was been more than a month and a half and we have still not our refund for our deposit, when we reached out to management they weren't helpful all they said was that the check has already been cut. This could really be a nice place to live if management did a better job.
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December 2022 by Diego Rey
Great place to live.love all the amenities.Game room is my favorite.Being able to charge my car.The staff is super friendly and responsive.Heated pool is a plus.Well maintained.
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November 2022 by Prashanth Rajanna
Aurora, took her time to make sure that I had the home I wanted as well as needed. By her being empathetic to my needs, I felt as if we had connected, building a working relationship I could trust. I could see myself actually living in a community such as this. It has exactly what I want and that is whatever I need, in walking distance.