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May 2025 by Shannon r
I felt a weird unwelcome vibe from this store. The store itself is amazing. Just the aura was different .
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October 2024 by Mariangel Delgado
Well...One word. Stereotypical Racism. I cannot come into this store without feeling like their eyes are piercing into my soul as if I were to steal something. Watching the indifference with those of a caucasian descent was more baffling. I was not greeted, I was over charged and I was treated like a criminal. Ive been to many Metaphysical stores and this is by far the worst. I definitely do not recommend anyone here at all.
Makes sense why the rating is so low. Truly no good energy.
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September 2024 by Jane Onofre
I love this store and have been going for a couple of years now without any problems. However, from the other reviews here, I can infer that the staff are discriminatory towards POC. This is not cool with me. I cannot take away all the stars because of my experience has been fantastic- but I will take off 3 and will be going elsewhere from here forward (There’s an awesome store in mountain view)
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July 2024 by Jim
Excellent selection of items, friendly customer service with exceptional staff/owners.
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May 2024 by Anonymous Googler
I've been here many times. Yesterday around 5pm was different. I likely won't be back again. I purchased 2 crystals a couple weeks ago that are labeled as jade. My own research yielded they are actually serpentine. I mentioned this to a store rep, and received pushback and unnecessary combativeness. I was here today to enjoy myself and grab some new items, not to be spoken to in such manner. The rep was highly offended and suggested it was my word against hers and that jewelers deal with higher end gems and not crystals. She went on to state they don't sell fake stones, and the owner has been using the same vendors for many years. I never said the stones were fake. I mentioned they were very pretty and I'd be keeping them. Serpentine is a great crystal but not at all in the jade family and not for the particular intensions I had in mind. The store rep turned her back to me while I was in mid sentence while trying to explain I had not called the crystal fake, and she grabbed the store manager. The store manager was very polite and informative. She took her time to hear me out and advised she would let the store owner know. That's all I wanted! When I got to the counter to pay for my items, the store rep that was rude to me finished assisting the customer ahead and then asked the store manager to step in to assist me instead of taking the opportunity to smooth the situation over or to thank me for coming back. This rubbed me the wrong way, and I left without making a purchase. There are too many crystal healing and botanica shops around to spend money at a place that doesn't treat you nicely. The energy was off, and I should have left right after the employee spoke to me in that manner.
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April 2024 by Julian Taylor
Went in to look around and get a few things because my last experience was so great but today the owner Matt was there and was very condescending and smug he was rude to me and my wife and tried to make it seem like we didn't have money to spend there and got even ruder when we addressed our concerns I definitely do not recommend.
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April 2024 by Charlie Hollowell
Terrible experience today sadly , I came in with my fiance and was treated very poorly by an older man who claimed to be the owner he made us both feel very unwelcome and uncomfortable ,I definitely would not recommend.
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April 2024 by Trev
5/5. I came in, and the employee greeted me, and I asked a question and delivered an answer immediately. Prices are pretty cheap compared to the other stores I've been to. Would recommend :)
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April 2024 by Ruby G
I cannot say enough about the staff here. They have helped us on our journey to cleanse our home and find peace. They have such calm and beautiful energy and amazing products. We will definitely be coming to continue to support amazing small businesses like this one.
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March 2024 by Berlioz Dofaust
As a customer in their arcade, I asked to use the community bathroom. They waved me away…Despite that I’m in a very nonthreatening (senior)demographic!!!! I’ve avoided them and their arcade completely for several years now.
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December 2023 by Jimmy R.
Not a POC friendly place. While the shop itself is nice, clearly they're profiting off of spiritual items and closed practices. On occasion I'll come in to buy sage or candles; and I do experience an employee coming up behind me or following me. I don't steal and don't plan to, but it's really hurtful to think that non-white people (to the workers) are going to steal. We're giving you business, so please, be more open minded.
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October 2023 by Dakshata Talekar
I had a wonderful experience with this store & their staff ! I had a necklace with me that I wasn’t sure if it was made up of natural crystals. I went inside to check . The staff member was very friendly & helpful . She listened patiently & gave me few useful tips on how to recognize if it’s natural crystal or man-made . She could have easily denied any conversation with me as I wasn’t there to purchase anything but instead she took time to answer my questions with patience & smile on her face .This is definitely a good store & I recommend it !
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September 2023 by Phil K.
Good selection of rocks and crystals, reasonable prices, very nice people. If you like rocks, you should visit this store!
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August 2023 by Jessica A.
I was just in and the customer service, friendliness and energy are second to none. The selection is impeccable. I am so glad I decided to stop in. Absolutely wonderful place to be. I will be making this a regular stop on my trips to San Jose! Thank you for your kindness and hospitality!
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August 2023 by Arielle Anikah King
One of my favorite shops! Everyone is extremely kind and helpful, they have a huge selection of items, and the shop is absolutely beautiful. You will not be disappointed!
