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March 2024 by Matthew Linford
Clean. Wifi is unreliable at best and non-existent at worst. If you need any Internet service, avoid this hotel. Connection issues my entire stay regardless of troubleshooting.
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February 2024 by K. T.
Beautiful little hotel. Parking here is valet only; but there are other places to park nearby.Rooms: A bit smaller than the other convention hotels but overall very comfortable.Nearby activities: Right next door to the convention center and Civic center!
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February 2024 by Daniel
Overall negligent staffI Stayed during a convention weekend payed extra for hiked up prices due to competition with marriot. The room we were promised a 2 bed queen room wasnt available so 3 of us were forced to be crammed into a 1 bed room no accommodations were given but they wanted to charge us a extra $130 for accommodations that were supposed to be promised so we kindly declined.Additionally we had no room service for all 5 days we stayed, trash was overflowing so we litterally just left garbage bags outside the door. I had to ask the Housekeeping for towels and they only gave us 1 towel so we had to share bath towels.There were crackheads outside the hotel at night just loitering and shouting the valet and door security did nothing and just stood there. Hotel staff didn't even hold the door once for us. No free breakfast at all.Payed a total of around $1,000 and got nothing but a single bed. Subpar at best, never again. To the desk staff trying to rip off guests can kiss it.Nearby activities: Location close to lightrail transit, convention center across the street. Lots of bars and clubs nearby.Food & drinks: Lots of good places to eat within walking distance
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February 2024 by Yunus Yünel
There was no water in the morning, I melted some ice to do ironing, and went to work without
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February 2024 by Brandon W.
Dirty room. Missing bottle of shower gel, so no soap in the shower. Dirty shower and bathroom. Stained towels. Windows in the room were also left open on check-in. Really poor communication and conflicting messages from staff. The hotel has certainly gone down hill.
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January 2024 by wild west
They did a great job with the remodeling, room was very clean, beautiful hotel and it’s right in the heart of downtown where a lot of places are right out the front door no Uber need. Love it and they have parking ❤️
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January 2024 by Gordon Dri
Beautiful and historic hotel with great service.
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January 2024 by John Brady
Old charm with excellent service and great
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December 2023 by Rey E
Place is outdated, rooms are dirty and place looks like it needs to be remodeled with cracked walls. Service was not the best at the front desk, although valet staff was good.
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November 2023 by Britt
Beautiful hotel with a great staff. It’s a historicalHotel that Westin had done a great job up keeping. The rooms can be a bit small but being this is in the best location, the room size is easy to overlook. Staff was very welcoming and they made sure to come welcome our dog as well which she loved. This is probably my new favorite hotel in San Jose.The area is very safe and they have a restaurant serving Italian down stairs in the lobby.
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November 2023 by John Xu
Stayed at this hotel for a night, very short trip. Basically - old, outdated hotel with the smallest rooms and a PITA parking situation.Located in downtown San Jose, walking distance to a number of decent dining and drinking options. However, when you first get there, valet was overwhelmed, cars were backed out onto the street. And there's no convenient street parking and limited city lots... the hotel itself is on the corner and fairly imposing which is... a good thing?Walking in is like walking into the 50s, dark wood, dim lighting, small check-in area. Probably one of the least hospitable lobbies of a westin I've seen. At least the restaurant seemed decent.Check-in was quick which was good. Elevators get you to your room, which I've literally see hotels in NYC with bigger rooms. Basically a bed, desk, and small bathroom - not even much of a view either. Luckily I was only here one night.At least internet didn't have issues, shower worked, and no issues. But just not a comfortable stay. Also - don't think it has a club lounge which is not great...
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November 2023 by Arati Shah
I do not know who is giving this place a 5 star review. The rooms are dingy, the bathroom is small and out dated, the bath products are low quality, the TV is dated, and I could not believe my small bland soup that was $12 on the menu ended up being $23 after "management fees and a 20% room services charge", it was almost more but I asked if the room service charge was tip, which it was, but there was another section for tip, starting with 18%...which is for additional tip. Who is tipping 38%?! It is clear this is to trick the guests into tipping more. I will not be staying here again, or any Westin if this is how they operate.
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November 2023 by John X.
Stayed at this hotel for a night, very short trip. Basically - old, outdated hotel with the smallest rooms and a PITA parking situation.Located in downtown San Jose, walking distance to a number of decent dining and drinking options. However, when you first get there, valet was overwhelmed, cars were backed out onto the street. And there's no convenient street parking and limited city lots... the hotel itself is on the corner and fairly imposing which is... a good thing?Walking in is like walking into the 50s, dark wood, dim lighting, small check-in area. Probably one of the least hospitable lobbies of a westin I've seen. At least the restaurant seemed decent.Check-in was quick which was good. Elevators get you to your room, which I've literally see hotels in NYC with bigger rooms. Basically a bed, desk, and small bathroom - not even much of a view either. Luckily I was only here one night. At least internet didn't have issues, shower worked, and no issues. But just not a comfortable stay. Also - don't think it has a club lounge which is not great...
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November 2023 by Lorenzo S.
Your restaurant is awful the food is close to poisonness. Your front desk staff is incompetent- I had an urgent package to be delivered. I checked and was told that they would call me as soon as it arrived, they didn't. It sat there for hours. They had no clue about alternative places to eat near the hotel. I needed stationary supplies and ask where I might purchase them. They told me they had no idea and I should do a google search. Half the time I need my car and no one was available to get it and when I returned my car I had to wait until they found some one to take my car- given the service I got $50 a night is unconscionable. Lastly, I checked out a day early and you charge me for the extra day. I hope you enjoy the money cause it is the last money for horrible hotel will get from me or anyone who will read my reviews. Your hotel is a disgrace!
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October 2023 by Steven M.
On Sunday, October 22, 2023, I left my car with the valet service at the entrance to the hotel. When I returned I was told that a homeless man had gotten into an altercation with the valet attendant and had picked up a motorized scooter and threw it against my car causing approximately $2,500 in damages. I do not intend to leave my car at that location in the future.
