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May 2023 by Michelle J.
Angelique provided amazing customer service. We purchased tile for our kitchen and all our bathrooms with Angelique recently. The store is not as big as some other places we went to, but they have a good selection and the service from Angelique was really a bright spot during our over 2 year remodel saga. Angelique is very friendly and patient and she had amazing response time to emails. She responded to email late in the evenings when the shop was closed, and she responded even when she was off on vacation. She even stayed late on a Friday night to enter our order so that we could get things as soon as possible. I didn't mention anything at the time, but we definitely noticed. Thanks Angelique!
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July 2022 by David Regis
Impressive selection of all sorts of tile, natural stone. Friendly staff
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June 2022 by Debra G
I had an excellent customer service experience with Angelique!! She and the rest of the team are true professionals!
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April 2022 by Rita P.
This place has horrible customer service. I bought three tiles and they are very close to my house. The tiler went to install and pieces has cracks in them. Instead of offering us even a small discount or replacement option or any other solution (like most other vendors have done for us when items have been shipped late or cracked just for pure customer service sake), they refused to do so and said we signed paperwork when we picked it up. It was just a small order so they could have done a way better job in handling this issue. I now have to start over and find a whole new tile somewhere else in a hurry before a house inspection.
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October 2021 by Kym Teppo
We were undertaking our own bathroom remodel and were complete newbies. We walked into the showroom without an appointment. Meg spent an inordinate amount of time walking us through various options and giving us amazing advice on style, design and selection choices. We purchased all of our tile from Tile Fantastic and have been incredibly happy with it. Thanks for the great customer service!
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May 2021 by Nicole S.
We were looking for tile for our new gas fireplace. We went into Tile Fantastic and Tom guided us through our options. He really went the extra mile to talk us through what would look best for the space we were working on. We ended up finding a tile we loved - which of course was on back order because it was coming from Italy and, well, Covid. Tom got it ordered though and three months later, we love it!
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April 2021 by SkyRocket OneX
Beautiful selection of tiles for kitchen and bath. The people that work there are very nice and helpful.
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April 2021 by Larry Gletzer
Excellent selection of ceramic, porcelain, glass and stone. Extremely knowledgeable design staff.
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March 2021 by Jennifer A.
Definitely the best tile showroom in the south bay! Very up-to-date with trends in fashion & design (but not pretentious). Beautifully laid out, bright, clean and neat, so that you can find and see everything easily. They have everything from basic, inexpensive subway tile all the way up to custom hand made tiles in so many shapes, colors and sizes. I did a little comparison shopping too (I ain't rich) and, even though they look high-end, their prices aren't. We ended up getting all of our master bathroom tile here as well as our kitchen slab and backsplash. Tom walked us through the process over the course of two appointments, explained everything in detail (even the technical stuff) and helped us come up with a design that we were happy with. Highly recommend! We'll be back for our fireplace soon!
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March 2021 by Chad Ward
I was excited to have a tile store in south San Jose but the service was poor everytime I have gone there.
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November 2020 by Amy B.
We were remodeling a small midcentury bathroom and the staff, was super helpful and really guided us in selecting the right tile. I recommend scheduling an appointment with Meg if you can, she's amazing. Overall, the store have a nice section of tile for any price range.
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October 2020 by Ru S.
We were pointed to Tile Fantastic by our wonderful fireplace contractor, who said "if you're not sure what you want, go to these guys".We went, we spoke to a few people there to get ideas and let them know what we were trying to do, and within a few days had our tile ordered. They made it very easy, we didn't order any more than we needed, and we're absolutely in love with our choice.
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October 2020 by Bonnie C.
I have been a customer with Tile Fantastic for over 30 years. The service is always great and the price is very competitive. Meg has helped us this time. She is not only great, she is fantastic. After we talked for a while, she drew out the bathroom for us. She marked out all our tile directions and patterns. She thought out everything, from the tile grout to the mantle corner. She has made our life so much easier. Thanks, Meg
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September 2020 by Emil G.
Tile Fantastic is the best for selection and service in the area, I have used them for many remodel projects and would definitely recommend checking out the store.
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September 2020 by Bea Y.
Initially I thought I was going to be able to give this local business a 5 star rating, but I find that my experience went downhill from my order placement.I appreciated Angelique and Juliet for guiding me to my tile selections for my bathroom remodel. Then came issues...When you ask about a contractor's discount, everyone's response is like you are the poor relative asking for a handout. Even with face masks on, the body language is clear. They will honor it after they talk to your contractor. I'm not wealthy enough to turn it down. Should have stopped here, but I wanted to give a local business a chance.If you don't go in with your paper "invoice", you have to start all over. No one really gave me any individualized service from order to pick up. Dealt with at least 5 people, both in person and on the phone. One person will transfer to another on the phone. No one cares if I don't get my tiles in a timely manner.My fault that I did not order enough of one specific tile. I was not aware that the size of tiles I picked came smaller than 12x24. Needed 1 more box at the last minute. They will NOT make every effort to get the tiles from Southern California. Promised my contractor (when he went in to order more) a date that no one honored. When I called on the date promised, a man blew me off-- my problem, not theirs. We were delayed 3 days. This is NOT a business I could depend on.The niche they carry is Not Schluter brand. I paid for one without knowing the brand. Appreciated that I was able to get a refund (only after I personally went to the store and clarified that my contractor did not pick up items he could not use). I ended running around town to find the size I wanted. If I was told in advance, I would have just ordered one online.My contractor was not happy with quality of the tiles. Some of the tiles were not evenly flat. Many pieces have slight curvature. Appeared like discounted tiles. This experience taught me that this business was not transparent nor accommodating to someone with a small project. I don't usually like to write a negative review but since I spent over $1K on tiles, I wanted to share my Not So Fantastic experience.
