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February 2024 by Rachel Z.
Absolutely horrible service. Even when you reserve ahead of time, they get lost and still take 30 mins. They also make you basically fill out the entire reservation again once you get there. Waste of time. It's a great way to miss a deadline though.
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February 2024 by victoria grace r
The reserved equipment not being available was kind of annoying. Charging for 17 gallons of gas when less than 2 gallons was used and then not responding to inquiries is infuriating. The charges are almost triple what they should be, and no one seems to be able to fix it. Can not recommend.
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February 2024 by Grace S.
If you want to reserve equipment that won't be there, then be charged for over a hundred dollars of gas that was in the vehicle when you returned it, this is the place for you. If you want to be completely ignored when you ask about it, you will love it here.
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February 2024 by Cliff Catching
Rude employees holding conversations with each other while ringing u up
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February 2024 by Mario Moreno
Do not go there save yourself the headache!!!!
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February 2024 by Jorge Horna
Why would you hire an ex con as a manager? Worst experience ever!
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February 2024 by RICK LEE 3
Today after getting propane the worker asked me to pay over his phone for the propane. I have him my cc and super nice guy but not sure why he used his phone for me to pay
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January 2024 by Colte Steele-Ogus
Renting a truck for a few hours cost about $200. Not worth it.
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January 2024 by Jason Trees
The General Manager Waye was amazing! Super cool guy and straight forward with the process. DO NOT LISTEN TO WHAT OTHER PEOPLE SAY ON THESE REVIEWS. Those other customers have no patience.. Patience and kindness will go a long way. They are short staffed and try to help everyone accordingly. This location is great!!! I'll always come here. Thank you guys
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January 2024 by Barbara Smith
This is the WORST U-haul EVER!! Deplorable customer service. I went in to pick up some boxes and was told they don't take cash and ppl usually pay with credit card. $9.00, really? I said i had exact change, so he took it. When i asked for a receipt, he said he couldn't give me one. I asked of he could hand write one, he reached into the cash register and pulled out the money I gave him and said, "ma'am, I don't have to service you!!Rude, lazy and extremely disrespectful!Stay clear of this location!!
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January 2024 by Melissa T.
Lazy employees, take their break when the lines are big and lie that the propane refill station is broken just because they don't want to do their job.
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December 2023 by Amy Conners
I honestly thought everything went very smoothly! Friendly staff, vehicle was in great condition and check in and out was simple and fast. Thank you!
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December 2023 by jim h.
What an AWESOME experience!!! One of the BEST teams I have not seen in such a long time!!! Wayne? You are the BEST!!! You really know your Job!!! Thank you and I was in better hands than All State!!! U-Haul? You hired just right!!! Happy Hollidays U-Haul!!! You all ROCK!!! Jim H.
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November 2023 by TY Chen
The employees were nice but the location is incredibly poorly managed. Check in was inefficient, check out was inefficient. None of the vans available had any gas in them, not enough to even drive off the lot with. If people do come siphon gas in the middle of the night, maybe hire a security guard? Or maybe fill up on gas in the morning before customers come in? Don’t just shrug and tell the customer to go figure it out themselves! What a terrible experience. Management really need to make some changes.
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November 2023 by Crystal Arango
Had a “24/7” pickup for 8am, app wouldn’t let me pick up my rental until 9am when they opened. Came back exactly at 9am to find two people already waiting and no one in sight to help check out. The kind custodian was helping look for the guy and finally he came down from somewhere in the back at 9:10am. Really bad customer support in store and in the app. If the location doesn’t offer 24/7, someone should update it so people don’t waste their time coming before they should.
