-
December 2023 by Claudine L.
Full disclosure: my device was still under warranty, so I did not have to pay out of pocket for any services provided by UbreakIfix.With that said, a few Fridays ago, my Samsung Galaxy S23 Ultra that I bought 10 months ago started giving me the "moisture or foreign material detected in charging port" notification whenever I tried to plug it in. I tried to troubleshoot it myself: removed the sim card tray and S pen to air out, hair dryer blowing cool, clean toothbrush to remove debris, tried different plugs/cords/outlets, turned off fast charging, cleared cache and numerous restarts, but alas. I booked an appointment for Sunday 12noon through Samsung.com.I was bummed that my nearest Samsung authorized service center was 25 miles from home. But it's close to the highway and the shopping plaza has plenty of parking and restaurants and shops to kill time at. I was told it should be ready by closing (5pm), but I decided to just come back for it the following day.They seem to be very popular as I showed up within minutes of opening each day, and there were already other customers ahead of me. The employees were all very friendly and knowledgable. While waiting in line, I heard their spiels trying to sell their plan to other customers, which actually did sound like a good deal if I thought I had more electronics that would benefit from it. They were very informative and transparent about the plan, but not uncomfortably pushy or aggressive, which is very much appreciated.When I returned for my phone the next day, they had done exactly what they said they would do and explained the process. I'm very happy with the service I received. I wish they had location closer to home, but I will gladly come back here in the future as needed.
-
December 2023 by Padma V.
TOTAL RIP OFF! I signed up for a service plan because it was cheaper than paying the ridiculous price to repair a broken iPhone lens. The iPhone fix turned out fine, so I thought, "great! I can bring in all my tech for tune-ups!" I brought the first item in on the morning of Monday, December 4, simply requesting a tuneup of an older MacBook Pro and the uploading of files onto the cloud service that comes with Asurion. The manager explained that three workers were out sick, so it would likely take a couple days. "No worries!" said I. "Take all week, if you need." I did not hear back from anyone all week, though since signing up I have been bombarded with texts and phone calls (to the extent that I've had to block several numbers). On Thursday, December 7, I called and left a message asking the status of the tuneup. Again, I said it was not urgent, but requested a callback so I knew when I could pick it up. I did not hear from anyone. This morning, I drove to the location and was told that NOTHING HAD BEEN DONE TO THE LAPTOP because they did not have my iCloud password. I had received no message, but do seem to have received a phone call on Thursday afternoon. I brought the laptop home with me, and have now been waiting on hold for more than 10 minutes to talk with someone about getting a refund for the service plan or a specific, time-defined plan for a laptop tuneup in the next 24 hours.I finally got to talk to someone (I'm now 24 minutes into the call), who is trying to work with the store to develop a plan to address the SIMPLE SERVICE REQUEST I began last week.I would not recommend this service under any circumstances. Ever. For anyone. Like recent customers Garrett S. (10/26/2023), Shaina M. (11/11/2023), and Vitaly L. (12/07/2023), my take is that this is service complete waste of time, money, and effort. Although I did (after 32 minutes on the phone) get a refund of the first month's service fee, I will be cancelling.
-
November 2023 by Hong Zhang
another representative at the front desk told me about the Asurion plan which I joined and appreciate. Please do not recommend Drivesaver. Drivesaver company charge too high a price for data extraction.
-
November 2023 by Bao Ho
Shattered phone screen including the digitizer. Estimated next-day repair but actually same-day service. I paid for the professional service/knowledge and I got it. 10/10 would go back again.
-
November 2023 by Adam D.
Excellent! Got the job done well and with a smile! Very happy with these guys! I love it when skills and service are superior!
-
November 2023 by Dylan R
Must sign up for a monthly membership to receive repairs, only to be told to wait until the next month to bring the controllers to be repaired??? So I must pay 2 months to receive what would be a days worth of labor to repair parts, make it make sense lmao. Went and found a local shop who doesn’t do weird business
-
November 2023 by Julie N.
My Galaxy Watch does not pair to my phone. After two failed remote support from Samsung team, they suggested me to go to local authorized office for easier fixing. My watch was out of warranty by 2 months, and I was prepared to pay. The gentleman at the shop (forgot his name) did that for me, free of charge! What an honest business man! He is very professional and nice. I recommend them for phone/watch diagnostics as they have reasonable prices, and you will get your phone back the same day. The store location is in a nice shopping area, with many restaurants, and plenty of parking. It's hard to find honest business who will not up charge or try to sell you service you don't need. I trust this establishment.
-
November 2023 by Sheree T.
They had the tools to revive my iPad which I couldn't do. Now my iPad is working and my family is grateful
-
November 2023 by Miguel Lozano
My iPhone 8 was shorting or disconnecting from the wall charger and my car. Whenever I drove over any bumps or made some turns. I thought the phone was breaking and I was going to need a new on. I was not looking forward on the expense these phones are getting expensive. I saw this place at a local plaza in San Jose called the plant and decided to Yelp them out. I met Devin and she looked at my phone and told me how much it would cost to put in a new port hole into the phone. But before she started that work order. She told me that sometimes it doesn't need to be repaired in that manner all it needs is some cleaning from any dust, lint or particles that get caught inside those little hole plugs. So she took my phone and removed the case and took a paper clip and cleaned out a bunch of lint, cat hairs and junk caught inside eeewww!! I had no idea those tiny little charger holes would get so dirty. After she was done cleaning at NO CHARGE, she plugged it in for me to one of the chargers and I heard the phone hook up and started to charge Devin cleaned my phone and I was not going to need a new one after all. I was so happy that I did not need to spend any money. So, I bought a new phone screen and had the old one replaced because it was cracked, and Devin did the work on that, and the cost was perfect for my budget. Made this customer very happy and will let all of my family and friends know about this small, tiny cell phone repair shop. If you ever need your phone worked on. This place gets 5-star EXCELLENT review from me.
-
November 2023 by Phil Covington
Quick repair. Fair Price. Good customer service. Ashanti did a great job at the front desk. Answered my questions and gave me a quote on the repair and wait time. The repair was complete before the quoted time, which I appreciated. Rico did a good job with the screen replacement. My phone looks brand new. Would definitely return but hope I never have to (a cracked mobile phone screen is the worst).
-
November 2023 by Shaina M.
They wasted my time. Made my appointment two weeks out, spoke with someone on the phone and had to drive 45 minutes over just for then to say they didn't have the parts and I'd either have to leave my watch or come back in 3-5 days. The whole point of driving this far was to not go without my watch or else I would have just mailed it in. The person helping me was great, not their fault but just a terrible way to run business. Wasting people's time and gas even after speaking with them.
-
November 2023 by Phil D.
Good job. Quick. Had the parts in stock. Was able to work while my phone was repaired. Close to the office and Panera bread. The staff was friendly and trustworthy. Thanks again for all your help.
-
November 2023 by Miguel L.
My IPhone 8 was shorting or disconnecting from the wall charger and my car. When ever I drove over any bumps or made some turns. I thought the phone was breaking and I was going to need a new on. I was not looking forward on the expense these phones are getting expensive. I saw this place at a local plaza in San Jose called the plant and decided to Yelp them out. I met Devin and she looked at my phone and told me how much it would cost to put in a new port hole into the phone. But before she started that work order. She told me that sometimes it doesn't need to be repaired in that manner all it needs is some cleaning from any dust, lint or particles that get caught inside those little hole plugs. So she took my phone and removed the case and took a paper clip and cleaned out a bunch of lint, cat hairs and junk caught inside eeewww!! I had no idea those tiny little charger holes would get so dirty. After she was done cleaning at NO CHARGE she plugged it in for me to one of the chargers and I heard the phone hook up and started to charge Devin cleaned my phone and I was not going to need a new one after all. I was so happy that I did not need to spend any money. So I bought a new phone screen and had the old one replaced because it was cracked and Devin did the work on that and the cost was perfect for my budget. Made this customer very happy and will let all of my family and friends know about this small tiny cell phone repair shop. If you ever need your phone worked on. This place get's 5 star EXCELLENT review from me.
-
November 2023 by Elizabeth G.
Devon D. Was professional, fast, and efficient. Pleased with the fast sameday repair service.
-
November 2023 by Kailash Patil
Excellent service. Went there for a pixel 5a display issue. They replaced the screen in a couple of hours and kept me informed . Convenient location and business hours, Very courteous staff.
