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February 2024 by Sandee Hernandez
Bright, clean store. Once I finally found a consultant, they were very helpful. However, they were out of every item I had come for. Disappointed.
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February 2024 by Pj
Had a haircut appointment with Rosa. It was wonderful to have someone so knowledgeable and experienced to take care of my hair. Even though it was my first time here, she immediately put me at ease. I absolutely adore my new haircut and look.
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January 2024 by Katherine
Unfriendly staff.
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January 2024 by MarLa Puzon
Offers a variety of skin care products and hair tools in store. Customer service not outstanding.
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December 2023 by Habuni Jiwe
The staff and manager is very unprofessional, staffs is following you and staring at you all the way and pretending they are not. The manager is also not polite and rude!!!! Dont come to this Ulta!!!
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December 2023 by Abigail Aspuria
got my brows done at their benefit bar with REINA & had a wonderful experience ! my brows came out perfect; reina was great at communicating what suggested be done and listened to my requests well ! i usually get anxious about pain when i get my brows done but reina was very gentle (close to painless !) yet efficient with both waxing and tweezing ! definitely recommend reina and will be seeing them again :)
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November 2023 by Tricia C
I think we all know the store can be a bit overwhelming, not this location in particular, but any Ulta. The staff was plentiful and helpful and engaging. When I went, there was no line I had to return and a new purchase. The whole thing was super easy.
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October 2023 by Gorda Aguilar
Hands down the best customer service! Before going in I called to ask if I can go in and get help at time of paying with my Klarna card. I was really skeptical/embarrassed about going in because i didnt know how it worked. Cristina was the one to answer she was so polite and told me "yes". Once I got to the store I grabbed my items and Mel was the one to help me. She was trying to figure out how I could get my "actual card" since I only had the numbers of the card (I know, really confusing) She was so patiently trying to figure it out. She was never rude to me because of my payment method. ? unfortunately, there is ppl that don't know that with Klarna as long as you are responsible with your payments you get higher spending limit. And if i was going in to spend about $400 in make up is because I've earned that. ? I had gone to Ulta on Tully road and the girls there n (1 guy) looked at me awkward making me feel bad about going in to shop. I left my items on the counter and walked out. Thankfully at this store it was nothing like that. ? I strongly recommend this store! ?
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October 2023 by R P
I am in Fremont for a few weeks for work and needed to pick up a few items. I decided on Ulta instead of Sallys because of the "perfume" selection. I arrive and the entire perfume area needs to be restocked. Professionally speaking the staff could use a refresher on interacting with the public.
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July 2023 by Jessica C.
I was struggling to find a brow product that looked natural since my black hair color was coming out after having my hair pink. Rebecca was super patient and really helped me test different products and found the Perfect match that I've been struggling to find! Super grateful for her help :)
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June 2023 by Christina T.
06/19/2023: Came into the store during my lunch to grab some needed items. They didn't have exactly what I was looking for in particular. The associate was unclear and did not response well. She did not know anything. The front store ended personal was slow in stock check for me, and as the associate said it was okay for me to look for the item I was in search for. As there was another associate that mention that I was not able to be back there in search. Not a pleasant in store experience.
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June 2023 by Mayuri Borad
This store has the most racist staff ever. I will never recommend any non American person to visit this store ever. They are literally staring at you and not treating you well. I went there many times first 2 times I thought may be they were in bad mood or something but no no they are not a good staff or a human being.
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May 2023 by Karmena G
This has been my go-to Ulta for the last few years and I've always had a great shopping experience. Yesterday I was assisted by Zach who was extremely helpful in finding all the products I was looking for, and answering all of my questions. When something wasn't in stock, he instructed me on other options to place an order, as well as other brands that can provide something similar. I appreciated his transparency in his experience of using certain products, and valued his opinion on what could be a good fit for my needs. Needless to say, I'm very excited to use all the products that I purchased yesterday!
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April 2023 by lorigo g.
Had a brow / lip wax and the following day my upper lip blistered up a little. Never had this happen before. Hopefully they heal in the next day or two. However, my brows look good. Stars for the brows.
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March 2023 by Maria Jimenez
It's awesome to be able to find everything you need in one place.
