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October 2023 by Maria O.
Isaak is a great salesman! no pressure sales person! He was so excited to get me the deal! 2nd BMW Purchase from United Imports. cam in at 1:50 pm and I had my car purchased and out the door by 4:15 that afternoon!
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October 2023 by Selina A.
Had the best car buying experience with Issak Asefaw! No muss no fuss just an honest nice gentleman.
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October 2023 by Billie Jordan
I had the best experience ever. No hassles, or fast talk. No upsales or anything. The two guys there seemed genuinely trust worthy. My salesman’s Issac helped me get straight to the point - driving my new BMW off the lot.I was happy with the experience.These are honest men.
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October 2023 by susan hua
Do not come to this dealership or have Samsons as your representative. Samsons is the most irresponsible representative that you will see. He sold us a broken car and would not even help to cancel the purchase.Here’s a list of lies/promises he told that he never fulfilled1) He said he has to contact the financial manager about cancelling the purchase when he himself is the financial manager.2) he said he will contact Wells Fargo to cancel the financing for the vehicle but he did not do it until the third time we called him3) he said he will email us about the confirmation for the cancellation but we have not received it till this date4) he was extremely rude every time we called and even asked us not to ever call again when we were just calling to ask him to cancel the purchase.5) He sold us a broken car. If you look at the reviews here you will find out a lot of people have similar issues about broken vehicle. The car here is not cheaper with all the hidden fees. I would recommend anyone seeing this comment to shop elsewhere.
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October 2023 by Brandon Chen
Avoid this dealership at all cost. Extremely shady. Tells me everything is inspected and good to go when I purchased the vehicle. Waited two whole weeks then called me saying that the car is broken and underivable after the hard credit pull was conducted.Dealership has hidden fees, rude/unprofessional staff. Avoid Samsons if you really want to come in.Samsons missed appointments 3/4 times, is shady and always hiding info to push through sales. To put into perspective. I payed the downpayment on September 18th and they still have not gotten the car ready for me after almost 3 weeks.I was going to cancel the purchase. However, Samsons told me that it will likely only take two days to get it fixed. When I called the mechanic that he sent the car to, the mechanic said that he told Samsons from the very beginning that it will take at least a week. Samsons did not tell me that just so he could push through the sale and kept me waiting till today.
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October 2023 by Maji M.
Just ask a lot of questions to clarify "the process" . That should be your first step so you know what to expect. A normal business practice
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August 2023 by alexander duque
: Disappointing Experience with Deposit RefundRating: ★☆☆☆☆ (1/5 stars)A couple of months ago, I decided to visit this dealer with the hope of purchasing a car. I got excited when I found a model I liked and left a $2000 deposit on February 28th, awaiting credit approval. Unfortunately, the bank didn't approve my credit, leading me to cancel the purchase.My disappointment started when I tried to retrieve my deposit. Despite six months having passed since then, the dealer has shown no intention of returning my money. I've tried to communicate multiple times, but vague responses and lack of action from the dealer have left me extremely frustrated.It's unacceptable that after so much time, there hasn't been any real effort from the dealer to resolve this issue. Not only do I feel deceived and distrustful, but I'm also concerned that others might be going through a similar situation. The lack of professionalism and consideration in this situation is truly disheartening.In summary, my experience with this dealer has been extremely negative. I wouldn't recommend entrusting them with your money or your expectations.
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August 2023 by Amanda P.
I had a fantastic experience at United Imports! We visited three times before we finally made a purchase. Illya was our first point of contact, and was very helpful, allowing me to test drive and explore various vehicles while being super low pressure. Rodrigo was super friendly and assisted us with enthusiasm. And Samson was simply awesome, going the extra mile staying late to close the deal and ensure everything was done smoothly. Again, i never felt pressured and he was actually able to beat the interest rate on my credit union financing! Thanks, Samson!I'm satisfied with the car deal and wholeheartedly recommend them! Great team and great service!
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July 2023 by Kooshaw A.
Ask for Rodrigo, this man is a champ and truly cares that you get the vehicle that you want.Working with him to purchase my vehicle was one of the best experiences I've ever had when committing to a large purchase.He was completely transparent from start to finish and made the entire experience enjoyable.Thanks for all your help brother.
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July 2023 by Yessica Provencio
Do not purchase a vehicle here unless you are prepared to be taken advantage off. Salesman are rude at the slidest inconvenience. I tried to contact them for 3 weeks now and they ignore my messages and calls. They never addressed any of my issues or returned one of my calls. The vehicle needs new tires and the cost is additional $1,500 the engine has issues and I have no answers or help. I would not recommend this business to anyone. They cut corners and they will rip you off.
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June 2023 by Jess Bee
I would rate this place 0 stars if it was an option. I got lowballed on my trade in and didnt even get the full amount I was promised. The place is super sketchy but I ignored my gut feeling. The sales representative was pushy and rude. Claimed that someone was Intrested in the vehicle I wanted and that if I didn’t buy it they would. I was there for unnecessary four hours supposedly getting the car ready. The car didnt even start they had to jump it. They dont detail cars they just clean visible areas. They cut corners and gave me the car I purchased on empty, needing new tires, and serious detailing. I been trying to reach the dealership for 2 weeks now and they ignore my calls and messages. I will never return and I dont recommend this dealership to anyone. Rude poor, service, and scammers.
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June 2023 by Jess S.
The Review:I would rate this place 0 stars if it was an option. I got lowballed on my trade in and didn't even get the full amount. The place is super sketchy but I ignored my gut feeling. The sales representative Samson was pushy and rude. Claimed that someone was Intrested in the vehicle I wanted and that if I didn't buy it they would. I was there for unnecessary four hours supposedly getting the car ready. The car didn't even start they had to jump it. They don't detail cars they just clean visible areas. They cut corners and gave me the car I purchased on empty, needing, new tires and serious detailing. I been trying to reach the dealership for 2 weeks now and they ignore my calls and messages. I will never return and I don't recommend this dealership to anyone. Rude poor, service, and scammers.
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June 2023 by Melissa Diaz-Infante
Bought my first car here. The dealer was rude and I only bought the car here because I knew it was the one I wanted. Then, it was great getting a flat tire and finding out there were lock nuts on my wheels - no one at United Imports cared to tell me that there were locks on my wheels and they certainly didn’t bother giving me a key. What a nightmare. When I called to ask them about the key, I pretty much got a shrug and brush off. This place is terrible, please get your car somewhere else.
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June 2023 by Rafael Nunez
Samson went above and beyond any request I had, to make this purchase possible and import the car to Puerto Rico. Price was just right.The car I bought from them, brings a smile to my face every time I step on the gas. I highly recomend you ask for samson if you are thinking about buying any of their cars.
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June 2023 by PG
This was the best car purchasing experience I have ever had. Issak Asefaw was very helpful, patient, and knowledgeable. The prices were fair. The store was clean and organized. I highly recommend this store.