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March 2024 by william m
Not helpful! Can’t even provide customer service, they tell you to call 1800…
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February 2024 by Trevor Bostdorf
They're only open Tues through Friday I need help Saturday or Monday nothing works online email nothing works they expect you to be home between 11 am and 300 pm on a weekday when I work. Horrible
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December 2023 by Harika Yasa
Terrible customer service.The customer service has no communication channel with facility centers.They kept lying to the customer that a second attempt was being made at a business location which kept the employees waiting until 8:00 pm.
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December 2023 by Scott Franco
Let's see... I asked the desk guy to help me with a 135lb package, and he said he could not because of liability. Then he laughed when I got it inside. Asked why, he said I was doing it wrong. Then he said he thought it was going to be rejected for being overweight, to which replied that I weighed it on a bathroom scale at home, since that was all I had. Then he said he could not check, since their scale was broken.None of this was particularly annoying, I just found it funny and wanted to share it.
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December 2023 by Brian Truong
The staff was very quick and friendly. I forgot to tape up the package, and the lady was happy to help me with it.
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October 2023 by Gonzalo Corral
Calling this a "Customer Center" is a joke. Service is poor, inattentive, and argumentative. We went to ask some questions about a lost document in a package and the person there was not only unable to help, but rude.
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October 2023 by Susan
I’m embarrassed to admit that I have never mailed large packages before but I didn’t have any issues because of Nicole! Thank you soo much for explaining everything and helping me!
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October 2023 by Harry Silva
This auto mated service is a joke I read the tracking number 3 times and called three times to repeat the same each time no person. What is this a joke line cause I feel like the joke is on me!!!
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July 2023 by Timothy Kao
I was standing outside my apartment when the UPS truck arrived, but after the driver dropped off the other smaller packages into the locker hub, the driver claimed that he attempted to deliver my package but wasn't able to and drove away. I'm really tired of UPS constantly lying about attempting deliveries. UPS is the only delivery service that I consistently have this issue with and I'm sick and tired of it. Do better UPS.
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July 2023 by Lily P
Rarely has a line so it's super quick and convenient. Workers are friendly and efficient!
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April 2023 by Mica G.
Driver I guess it was a new route . He decided to return our packet. Didn't even ring our door and we have cameras in 2 different angles. Next day drives by mugging people. UPS YOU NEED TO HIRE PEOPLE THAT ACTUALLY WANT TO DO THE JOB AND HAVE GOOD CUSTOMER SERVICE NOT s#!ty people.
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March 2023 by Daisy Yerena
So easy and fast, also I didn't take down the name of the person who helped me but he was amazing! He had some cool tattoo art! I asked about shipping internationally and he was very knowledgeable and helped me with all my questions.
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March 2023 by Simon Huang
You can not never and ever got your package for delievery.Even you follow their process left the form in front your door.THEY WON'T NOT TO SEE
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March 2023 by James Troy Wilson
Very helpful, fast, convenient.[This is not a franchise UPS Store, which is sort of a “middleman” whose main focus is on that of any retail store: offering various things like mailboxes, copy machines, computer usage, shipping (of course), receiving your inbound packages (and the top priority of taking customers’ money) - all of which are overpriced, in my opinion, but some of us need to live in big fancy houses.]The UPS Customer Center is the real deal, not a franchise store.They don’t charge for inbound packages and holding them for a few days. Their main focus is on moving our packages efficiently - not on taking our money as a first priority.Sure, they get money, but only as a result of putting their service as top priority. This is why UPSis well established in the fabric of America.[I wish more companies, regardless of what part of the world will be more like UPS with respect to emphasis on being of good, solid service, to not give “income” higher priority than the “outcome” of their efforts. ]This facility reminds me of a federally owned property and building, such as on military bases or the United States Post Office.
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December 2022 by Rebeca Armendariz
Friendly, helpful staff. Found my package quickly and in good shape
