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February 2024 by Dinh681
Worst UPS service at this location I'll ever experience. I've never had any bad experience at any other UPS location except for this one. Rude employee. I asked politely if they can take a package for me, one strip. She said we don't take any package but you can buy one. I look at a small tiny roll of tape for $7.50.
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February 2024 by jesse brown
Anyone planning to come to this location should think twice. The staffs and owner are really rude. Looking at the other true honest reviews and how the owner has been responding with fabrications and also leaking personal information says a lot.
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January 2024 by Melissa Bennett
Easy parking, no waiting, and outstanding customer service!
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January 2024 by Sammie
The employees at this location are very rude for absolutely no reason. I came in with a return and did not have it taped (I have never had an issue with this before) and the employee started yelling at me saying that they receive thousands of packages a day and we should not expect them to do extra work. It’s really not that hard to be nice to someone, but apparently they don’t know how to do that, just by reading all of the other 1 star reviews. And by the way I went to the UPS store down the street on Brokaw and they took my package no problem, without yelling at me. Maybe you should take notes from them on how to act.
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January 2024 by Walter Alvarez
Rapid service with excellent customer service! You made my morning! Thx!
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October 2023 by S T
The associate by the name of Kimberly was extremely RUDE and unprofessional. I have never been treated that way by a ups store employee. She couldn’t be bothered and when I asked a question she completely ignored me. Usually the staff at the ups store are courteous and at the very least professional. Highly highly recommend avoiding this location at all costs.
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October 2023 by Shanmugapriya Ravindran
They (Asian woman and man, was in a hurry so don’t know their names) were very customer friendly and professional. It was close to closing time yet they patiently got everything done with a smile :)
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September 2023 by Phillip Doan
The store service is very unfriendly and mean to customer. I am not complaining about the money required, I did paid for services. I wanted to complained that the clerk should have inform customer before the work in a professional manner instead of rudely stated “you SHOULD know” when in fact some people don’t. It was rude and demeaning.
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September 2023 by Danny Tao
I came here to dropoff an Amazon return and didn't have tape to seal up the package. The guy running the place then told me they don't accept unsealed/ no label packages because that's their amazon policy. I have been to other UPS stores that have the courtesy to help with all that. The customer service here is terrible and after all the other reviews I read on this place is totally spot on.
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August 2023 by JOSEPH BOGDAN
I went in 5-minutes before closing time and was refused a simple service because “they were closing”.
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August 2023 by Ricardo
They don't care to help you unless you're spending money. It's like pulling teeth to do a simple Amazon return
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July 2023 by Nariman Naghib
The best UPS store in the whole Bay Area.I have been coming here for years and they are always friendly and helpful . Highly recommended !
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March 2023 by Britt
A life saver!!! They were so kind and helped me make several prints for a presentation (last minute on my part)
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March 2023 by Dan A.
Kimberly, she was great works fast and professional. Highly recommend for everyone need to do any Printing service use this location for UPS most of the UPS stores, very lazy Kimberley she was outstanding
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March 2023 by Qili Chen
Absurd, if it were possible, I would give no stars. I went to make a return and they refused because the item wasn't taped. They even tried to sell me the tape.
