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March 2024 by Ivory S. H. Chien
The lady named Jasmine (not sure if that’s her name) was very unprofessional and super rude. Honestly, I’ve never seen this kind of behavior before, especially from someone working at the front desk in customer service. I don’t even know how she got this job; she shouldn’t exist in this world. If you’re frustrated at work, why not just go home?So, this was my first time mailing a package at UPS. I was asking her some questions, and then she started giving me an attitude like she didn’t want to help. She began rolling her eyes and kept sighing loudly, really loudly. I wish I could give this store a rating of zero. I will report her to corporate!
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March 2024 by Dave Coleman
The woman with long black hair as others have described is not customer centric. She doesn't know how to do her job and then blames others (customers and coworkers) for her incompetence. I just had an interaction with her like others in the reviews and am just speechless. Not sure if I'll be back to this location again which is a shame given it's my local UPS store.
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January 2024 by A TO Z Insurance LLC
This location was really good about customer service but lately they are off their game. I had to switch going to another location. This UPS Store location started asking customers to buy a full tape roll for taping boxes. This location even asked me to buy a big shipping box when there is no requirement from Amazon and nor from the seller of the item to ship back in the shipping box. Amazon and seller required to ship the original package as is without the shipping box which even the UPS driver confirmed thats how they pick it up and BTW the UPS driver did take the package from me BUT this store does not.In any case, I would not recommend this location for shipping nor do i go here for shipping anymore.
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January 2024 by Rotor
Has always been efficient and professional
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December 2023 by Clara Nombre
The owner lady.. worst lady.. she was so rude when I forgot to tape my package that I was returning via a pre paid label. She said she s giving me a free pass this time for not charging for a piece of tape and then proceeded to charge me 3$ for printing a return label. She could learn some basic communication and customer service skills. I have no problem paying but maybe learn to be civil and not derogatory towards your customers.
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December 2023 by Stephanie Mansfield
Jazmin helped me today and I'm so thankful for her! All my packages were a mess and she helped me sort through everything. This location has always been awesome but I will make it my "go to" now because of Jazmin's help today.
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December 2023 by pinkmelting pot mila camino
I love dealing with Nathan at the store. He’s fast and efficient and always with a smile. Keep up the good work. Thank you.
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October 2023 by Stephanie Kidd
Jazmin was so patient and helped me sort out a bunch of stuff. She’s so sweet and has the best customer service. Look forward to seeing you next time, Jazmin!
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October 2023 by Suzie Jones
The owners & staff are super efficient and friendly. They have great customer service and are easy to work with. This is my go-to for all UPS shipping.
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October 2023 by Adam Shrimplin
The man who took care of me was helpful and nice. No issues and this is the main UPS I use for shipping and returns.
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July 2023 by Kenneth Mata
Had to put in a review cause the manager and employees are so easy to work with. I can go to any ups but I come here to get the quick service I need
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July 2023 by oldironnow
Sunday, just before close.College student, Yeongbok, at the helm by himself, helping customers pack/ship, deal with notary issues, and making box sales…Assuring customers that he will make sure they have time to get their work done…Broadcasting ‘ease’.The dude’s a customer-service octopus.A more friendly and professional-grade multi-tasker is likely not to be found!
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July 2023 by Iva K.
exceptional customer service. love this place and young girl who is always so polite, professional and willing to help. highly recommend
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July 2023 by Lexi P.
Jean was the best! helped me pack my amazon drop off and was super friendly to every customer. Amazing customer service
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July 2023 by KJ A.
I use this store all the time. Usually good, but exceptional for a complicated return I needed to do this week. I was returning a shipment of 99 items to a company. The 99 items came in 3 boxes but they only created one return label (and they wanted the original packing). While I tried to reach the company and figure it out, a young women came up with creative ideas and brought me a bottle of water while I waited for the company to get their management involved. I didn't manage to get the boxes shipped that day, but their help was above and beyond. Later, I was advised to put all of the 99 items into a single box (to use the single label) and another fellow was exceedingly helpful with boxing the giant shipment.
