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March 2024 by Paul Moniz
I went in today to ship an item for warranty purposes and was treated kindly by the gentleman working the counter. Great job!.....
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March 2024 by lora mckinnon
Great service!
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March 2024 by Kendal McKinnon
Love going to this UPS, always very helpful and generous. Would recommend
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February 2024 by Hilary Elk
I used to come her a lot. I am not sure what happened to the staff . I am not pleased with the guy that works here now. Very rude ! I came in today and sent a black and white single copy like I have in the past. The man didn’t even look to see if it was there. I asked him to please search for it and said what do I mean? Very rudely ! I will not bother coming here again. I will go to Campbell .
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January 2024 by Ishita Verma
Professional, courteous service. A real "customer satisfaction" attitude. I do not have any UPS-specific experience, but the general knowledge and capability of the store owner is excellent. It was great place. Superb ways to give customer service. The owner is so sweet. We need more owners like this. You go Gigi!!!!!!
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December 2023 by Amanda
I have never had a problem with my packages at this location. They have always been friendly and quick on service.
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December 2023 by Ben Clark
Great customer service, return packages on time, no hassle, easy access to building
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September 2023 by Lily Gupta
It's honestly baffling to read some of these 1 star reviews. The majority of these 1 star reviews attempt to give the store a bad image and yet don't recognize that they themselves, the customer, are likely the cause of the problem. Those people are so quick to write a negative review because they have nothing better to do with their lives (if only we could give customers negative reviews). I've been going to this UPS store for a few years now and have never had a problem with the staff. They are always friendly and eager to help. I bring my Amazon returns (I buy a lot on Amazon) and it's always a pleasant and easy experience. The young lady with dark curly hair has always been kind to me and makes my returns an easy process. Believe what you want, but some of these reviews are bogus and try to make themselves look like the victims. This is my favorite UPS and I will continue to conduct business with them.
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September 2023 by Sky Sky
Horrible service was provided from one of the female staff this morning. I would recommend the owner check on the surveillance to do his own justice. Service time stamped on August 29th, 2023. around 10:10am.Despite all the negative reviews already on Google, this is my first time being treated like this from all the retail interaction I had experienced. This is also my first time interact with this particular staff, the customer before me who she'd served was rejected due to incomplete document for whatever he was returning. And it was obvious a very cold interaction so the guy just walked away. When it's my turn, I was called to approach. I have two items to return, they are all packed well and the QR code on my phone was ready to be scanned. The staff asked me to turn the brightness all the way up (she did not even want to try) which I already did before I turned my phone screen for her to scan. I explained to her the phone has a privacy screen, so it appears dim from a side angle. She actually then scan my first QR code and the system accepted in no time. However, she suddenly raised her voice and asked me not to give her attitude, and THREW the already scanned item back to me. She is just looking for a customer to fight, I was shocked. I then approach another counter which host by the owner, she turned to the owner and asked him not to service me. The owner said "sorry" but I think he has a bigger problem to deal with.
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August 2023 by Lior Keren
This store used to be a nice store with a good atmosphere. The attendees used to give excellent customer service with a smile. However, I was there today August 7th to notary my address and I found a dark store with ZERO customer service. I am writing this review not because the person wasted one hour of my day. I am writing this review because of the way I was treated. You never treat customers like crooks. There is a way to say things, and don’t be argumentative – you had my fingerprint. Disgusting customer service. I will never step foot again and I recommend looking for other UPS stores in the area.
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July 2023 by Maysoun D.
Very bad service no body wants to help very rude I use to go there all the time but I had a couple of bad experience I hate writing a bad review but I felt it's about time
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July 2023 by D K
I was just treated horribly by an employee in blue uniform who told me he was the supervisor. he refused to provide me service. he wanted to grab my phone because he didn’t want me to spell it for him and then when i said i’m not comfortable with that he refused the service. i think his name was dave at least that was he said. very poor service. i saw him also refuse service to other people after me. it was not even closing time and he kept saying they are closed. he tried charging me almost $40 for sending an envelope. i been coming to this location since 2016. this was such a disgusting disrespectful and disappointing visit i don’t wanna come there ever again.
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May 2023 by Joyce L.
Quick service for returning Amazon stuff. Friendly employees who have some hustle and seem to care about taking care of the customers. Not something you'd expect from most UPS stores. This location is pretty great compared to some others. I'll be sure to make use of this one again when I'm in the area.
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March 2023 by Pat Newton
I find the staff to be friendly, knowledgeable and provide fast customer service. It’s great to have them in our neighborhood.
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March 2023 by Tony Freitas
Incompetent notary. Bank returned documents notarized by this store and they didn't know how to fix the problem. Go somewhere else for notary service.
