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December 2022 by Linda L.
We hired Betty and her team at Urban Interior Design to renovate 2 bathrooms in our townhome in August and we could not be happier with the completed project.We had actually used Urban Interior Design to update our kitchen 10 years ago and when it came time for the bathroom renovation, we reached out to Betty again. Of course, we did our due diligence and received estimates from two other companies. The pricing proposal we received from Urban Interior Design was very reasonable and within the scope of our budget. We were comfortable with Betty's suggestions and advice for colors and materials. Furthermore, Betty confirmed she would be able to meet our requested timeline for the project. We were hosting an event at our residence in early September, and we would also have house guests during this time, so the renovation would have to be completed by the end of August.The project was scheduled in July and the initial teardown started promptly in August. The entire project was completed in two weeks. Betty was quick to respond to text communication, and at the end of each day, we were made aware of the arrival time, scope of work and team that was scheduled to come in the following day. We selected vanities, vanity tops and sinks from the Urban Interior Design showroom, so were secure in knowing that these materials were in stock and available for our project. We were responsible for purchasing flooring, faucet fixtures, lighting, mirrors, cabinet knobs, and paint, and to ensure that these materials were available for Betty's team to install at each stage in the renovation. Betty's team arrived on time, worked efficiently and cleaned up at the end of each day. We inspected the work at the end of each day, and other than a couple minor issues related to paint touch up (which were addressed promptly), we were very satisfied with all aspects of workmanship provided for our project. Thank you Betty!
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December 2022 by Sanjay Vaidya
Betty and her team headed by Yang Yun Chao did an excellent job. Efficient, effective and elegant. I would not hesitate to call Betty again for any remodeling and furniture design and installation needs. Yang is thorough in his work and very polite and professional.Services: Kitchen design
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December 2022 by kiana rose
If I could give this lady 0 stars, I would. Terrible customer service and terrible communication. Her workers/ employees did a horrible job on our house and were lazy as hell. Do not go to her unless you want to develop an ulcer.
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November 2022 by Aequanimatas
Betty and her team headed by Yang Yun Chao did an excellent job. Efficient, effective and elegant. I would not hesitate to call Betty again for any remodeling and furniture design and installation needs. Yang is thorough in his work and very polite and professional.Services: Kitchen countertop installation
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July 2022 by Neena R.
If it was up to me I would give this place ZERO stars. We had our kitchen cabinets and flooring done back in early 2000. Since then we have tried contacting Betty regarding some flooring issues. She had told us not to worry and someone will be sent out. Nobody showed and so we tried calling Betty back. She would either ignore our calls or have someone tell us she was busy or away. The last time we got in contact with her she had told us to take pictures and email them. We did and till this day we have yet to hear back from her or anyone. They are professional when it comes to purchasing but the after math no so good. We are now looking into complaining to BBB to file a complaint.
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June 2022 by Ken C.
My wife and I were extremely pleased with this company. They completely remodeled our kitchen and dining room. The result was even better than we could've imagined. Betty was very helpful With many useful suggestions.
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June 2022 by Janet C.
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August 2021 by Yvonne H.
Betty has been helping me design my kitchen. She is really nice and very patient with me. She heard and payed attention on my request and needs, always answer my questions and explain the details. Had a really good experience with them.
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July 2021 by Joyce L.
We had begun the process of getting estimates for our kitchen remodel about two years ago. My nephew used Urban Interior Design and was pleased with the process and the outcome, so we included them for consideration. Honestly, their quote was very reasonable and Betty was great at keeping us informed of the different stages of the entire process. I did hire an interior designer (about $160) to take a look at our galley kitchen just in case I was missing something. She did recommend that we move our fridge to a different spot, which made all the difference! Anyway, Betty and her crew did a great job of moving everything where it needed to be and the installation of the cabinets and the timing of the project were great! We are very pleased with the outcome. And knowing that we did not spend a fortune made it even better.
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March 2021 by Guanghui W.
Great price and service! Betty is very knowledgeable and patient. She got me beautiful and high quality kitchen cabinet with a very reasonable price comparing with many other stores. I highly recommend this place.
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March 2021 by Amanda L.
Overall: 5/5 Cabinet/Counter Quality: 5/5 Workmanship: 4/5 Price: affordable TLDR; Urban Interior Design's price is reasonable and overall it's easy to communicate with the project manager, Betty, and her team. I'm happy with the work they did and would recommend to friends/family. Only side note is that you'll need to be more hands on during the whole process to make sure everything is to your expectations. (Post is long overdue. Remodels were completed 04/2019, 07/2019, and 05/2020) ~~~~ I did my bathroom and kitchen remodel separately and each time I began the project, I got at least 10 different quotes (mostly from Yelp but some from referrals). Both times, I ended up going with UID because their cost was the most reasonable (not the cheapest). A lot of the quotes I had received were at least 2x the cost! They quote you for cabinet, countertop, and work labor and offer you a payment plan. What's not included is all the rough and finishing material they'll use/need during remodel. Betty will be able to give you a ballpark of how much the rough materials will cost and once the project is completed, they'll give you a receipt with everything they had to buy for your project. Betty, the project manager, will come by for the initial consultation and if there's a change in layout, she'll provide you with a digital layout of what the new floor plan will look like with the cabinets/counters. Once you decide to move forward, you put down the deposit and she'll schedule time for her team to begin the project. Betty will provide you with how much finishing material you'll need for the project and you'll need to buy this on your own. I personally would recommend checking out Floor & Decor for tiles/grout/finishing trims. For hardware and appliances, you can basically buy it from anywhere that has the best price. After that, she will have a team come by to do demolition. Angel and his team will start by lining the floors and sealing off the area to keep the dirt/dust to a minimum. They work pretty fast and do a good job cleaning up. Afterwards, the contractor/electrician will start the work. Usually there's only 1 person doing the job and they come every day but sometimes they have to go to another project. This part is a bit annoying because I had to follow-up with the contractor (mandarin speaking) to see if they'd be coming. You also need to keep an eye on the project from time to time to make sure everything is to your expectation. I'd recommend having someone that's detailed/a perfectionist inspect the work because sometimes there might be small stuff that you need to correct. They do a good job with the counter and installing the sinks but I think the cabinet installation is a bit ugly. What I mean by this is they cut open the cabinet backing instead of just drilling pipe holes. Maybe you can request it to be done nicer but I didn't notice until after it was done. (Image below) Overall, very happy with how it turned out but you definitely need to be hands on with this project to make it turns out the way you want it to be. Still worth the price! To give a rough timeline: - Master Bathroom: change in layout and took about 1.5 months - Bathroom 2: no change in layout and took about 1.5 months - Kitchen: change in layout, refaced the fireplace, and replaced floors and took almost 2 months
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January 2021 by Johnny Chao
We bought our kitchen cabinet there and Betty was extremely helpful and easy to work with. Strongly recommend checking out this place for home remodeling needs.
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December 2019 by Jessica Hernandez
Great service, great prices!
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August 2019 by Al C.
Betty and her team did a great job on our kitchen upgrade. We kept our existing cabinets so they worked around them as to not damage them. We wanted quartz counter tops and new back splash, which she had in her showroom. Her team started on the date she had planned, and finished in 6 working days! Her contractor also installed our new range, exhaust hood, dishwasher, and sink faucet. I would use her again for any additional home remodeling jobs.
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May 2019 by Zhong Liu
People here are nice and very experienced. Helps me a lot and save my money.
