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January 2025 by Karen Ellefson
Everyone always seems so tiered and blah. I have needed assistance many times and have not received any assistance. I went to a new location and they are much better
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December 2024 by RayZ RDZ
Awesome help. Fast and really helpful staff 😀👍
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September 2024 by rick fields
Yes, I always have Anna at the US Bank Willow Glen branch take care of my account. I have 100% trust in Anna and it means a lot. She has been taking care of my accounts for years and I always make an appointment to make sure that she will be there. Thank you for having this trusted employee at the bank for years. Much appreciated.
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June 2024 by Kainna Henderson
Worst I get in there my first time I want to open an account and I sit there for nearly 45 min no one cares about me so I left . Change my mind of use the back because of poor customer service
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May 2024 by Garreth Bowman
Updated from 4* to 5*(well deserved)Used to have a bunch of problems with this location mainly the ATM not having any money or just completely shutting off, but it’s been around a year since this has happened and the Banker’s are sincerely helpful with any and all questions. Also in a great location in Downtown Willow Glen! Keep it up! Highly recommend ??‼️
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October 2023 by Michelle D.
I would give them 0 starts if I could. US Bank is the WORST bank I have ever dealt with. The tellers are nice but that is where it ends because they have no power to do anything for the customer. The US Bank's Online system is the worst online banking I have ever seen. You don't have access to copies of the checks or deposits. The app keeps crashing when you try to make a deposit and to make matters worse, you can't even make an electronic deposit into certain accounts and have to go into a branch to deposit a check even if they are small checks.
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September 2023 by Antjuan Romas
The employee's at this branch are very nice people and all have great personalities which makes great customer service representatives
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September 2023 by Antjuan “Tony” Romas
The employee's at this branch are very nice people and all have great personalities which makes great customer service representatives
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July 2023 by Alejandra Vega
Ana is a super friendly person, she really has very good customer service.
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March 2023 by Miguel Guzman
We went in to start a new business account with no apoitment and to be honest we were expecting to wait a long time to get help, but it was our lucky day. Stephanie Lazarowich and Anna Ulloa were so great, they assited us right away in creating the new business account and explaining the details. Excellent customer service with great attitude is hard to come by these days, but rest assured Stephanie and Anna got it!
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August 2021 by Maraisha Anderson
Went to this branch on Tuesday and had to go back Wednesday because the manager didn’t properly issue me a bank card.
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July 2021 by David Crockett
I've only been here a few times, doing most of my banking online, but the times I have been here the tellers have always been courteous and efficient. The few times I had to wait because the tellers were busy with other customers were short (a minute or two).Once I had an issue with a third party vender concerning a refund. I spoke to an assistant manager, he contacted the vender and within a couple days the issue was resolved. This is why it's good to have a 'brick and mortar' to resolve a problem rather than trying to do it online. There is no better bank or branch than this one!
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July 2021 by Catherine Montoya
Atm runs outta money.
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May 2021 by Catherine Montoya (DOLLFACE . Kitten)
Atm runs outta money.
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March 2021 by p y
I had a very good experience with the service provided by this branch. A special mention to Mr.Mauro for providing good assistance and especially his way of interaction with the people. He's a lively guy and ready to assist with any help or doubts. Overall it's fun talking to him. Whenever I visit the branch, I never forget to meet him.
