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June 2025 by Ethan Zavala
The staff was really nice and patient and helpful
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June 2025 by Edwin Cartagena
Very good
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March 2025 by Susan De Martini
So helpful and solved my problem immediately.
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March 2025 by Rick Newman
Worst carrier in south san jose. Constantly charge for services you dont buy. No customer service.
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March 2025 by Clark Gussin
Great service!!!
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January 2025 by Jon Nuckolls
Juan was very professional and helpful. I recommend Victra for your Mobile needs.
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November 2024 by Deborah Jara
Took the time to be personable. Made what would have been a lengthy process very engaging. Gave great tips. Thanks again.
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October 2024 by VIJAY KAMBOZ
I was lied to a lot at the store to give me the phone. I did not like it at all. I found the service at this store very bad.
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October 2024 by Ankush Desai
I came in today at 7:30. There was a lady in the store who was helping another person and said that it will take me some time to finish and I don’t think I will be able to finish your work by 8:00.
I drove all the way from Morgan Hill and arrived 30 mins before the store closure. The person at the store asked us to come back next day. This is the not the customer service we expect.
You should be considerate about other people time. If someone arrived 30 mins before closure.
Also there was no one ahead of us just one person. This is the store person just being lazy and not helping customers.
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June 2024 by Venacio Guillen
Was excellent. I feel so happy with my purchases
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June 2024 by cecilia guerrero
Perry and Michael were very helpful and patient. They answered all my questions. Excellent service!
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June 2024 by Michael Zohourian
The worst customer service ever!! My dad and I waited in a line of three for one hour!!! The manager wants to save money and he is the only employee at the store while having everyone write their name and number on a piece of paper and spending over 45 minutes with one customer!!! Stay away from this store!!! Stay away from Verizon. Their online customer service is equally as bad.
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May 2024 by Rachel Hardy
Came in today [Sunday 042/21/2024] after getting a text today to come pick up the Samsung S23FE 5G (256GB) that I had pre-ordered with an employee Alex on Thursday [04/18/2024], for a new customer prepaid plan. Everything was documented Thurs so I was surprised to come in today @ 07:30PM and have the employee on-shift tell me they didn't sell that phone for Prepaid, after trying to force me to do a credit check before finally acknowledging that a credit check wasn't necessary for a prepaid plan. He then offered no further help and the situation immediately became tense and uncomfortable. Might not be choosing Verizon Prepaid after all.
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April 2024 by Brian K
Sales Rep Alexis was just excellent ! She was very attentive and made the whole process of transition to an iPhone 15 very smooth.
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March 2024 by Rod Smith
The sales associate was very helpful and knowledgeable. He was able to help 3 separate customers all by himself.
