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January 2024 by Christian S.
I'm never coming back wasting my time waiting for an employee that never shows up to unlock something for me. Go to Target, it's so much easier and convenient. No locked cosmetics, self checkout, in and out in 5 minutes.
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October 2023 by Ticia B.
ATROCIOUS!! You will wait on the phone forever then it'll ring someone will pick up and then just put you back on hold WITHOUT TELLING YOU ANYTHING. You'll wait forever for your Rx and the pick up to have them tell you they don't have it so then you call you get the above plus getting hung up plus pharmacist tells you 1st it was never there then you have no ins then THAT ITS STUCK SOMEWHERE WAIT FOR US A WEEK AND WE'LL CALL YOU BACK. WTF?! I hung up then promptly saw on the app the Rx was cancelled!!! EVER LAST PERSON I SPOKE WITH WAS EITHER RUDE AND/OR LIED TO ME ABOUT MY Rx IN ORDER TO COVER THEI A**! The lady that called me as I'm writing this was so utterly condescending and acted as if she was BOTHERED TO HELP ME! She was acting like she was doing ME a FAVOR by giving me the option of them calling my dr for the Rx and THEY will send it over but it's the middle of the day on a Friday so what are odds I WONT get it today she was like welp that's on your dr not us. So I told her there was no way in hell I would ever have them handle a Rx for again she wasn't sorry she didn't give af whole time acted like I was bothering HER and she was doing ME a flavor. And when I told her she hung up on me. Real nice Walgreens quality employees for sure
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September 2023 by Reagan R.
This Walgreens pharmacy is absolutely garbage. If I could give 0 starts, I would. DONT MAKE A VACCINE APPOINTMENT HERE. They will charge your insurance and then make you sit and wait for an hr. What's the point of making an appointment if you won't get seen for an entire hour?! They don't tell you about the wait beforehand, so you're forced to sit there and wait because your insurance has been charged and you can't go anywhere else. Giving a vaccine takes 60 seconds. The person who gave me my shot after 55 minutes waiting was nice, but the wait is ridiculous. Go somewhere else. Literally anywhere else!
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August 2023 by Ottilie C.
Unprofessional and kiosk First, nobody in the store knows how to use the milk check.Second, they switched the people between the photo section and the checkout service In The Middle of a service with a customer.
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April 2023 by S B
This location does NOT provide passport photos for walk-ins without a 1 hour wait (15 minutes waiting at the photo desk for staff to come to the photo area and a 45 minute wait estimate from manager so staff could restock shelves before I would be helped) . Recommend finding somewhere else.Edit: CVS on Story/White took 6 minutes total trip (in store and back to my car) to get the photo printed. Next time, I’ll go there first.
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March 2023 by Nilou Farid
This store appears to be understaffed. I called ahead to see if they provided passport photos, was reassured by an automated message that they do. I arrived at the store and waited at the photo desk for 10 minutes before being told that their printers were not working and that I would have to go to another location. Having a sign at the counter informing me of this would have been helpful, and provided some courtesy.
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February 2023 by Yumei H.
This is definitely the worst pharmacy I have had to dealt with. I called wanting to find out more information about my prescriptions but the lines kept transferring to the main store. Then I proceeded to wait more than 30 minutes on the phone only to have the call hung up on me. This is not only frustrating and disappointing.
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January 2023 by Jay V.
Their pharmacy and customer service is a joke. I have time-sensitive medication only to be told that they are currently 5 days out on filling prescriptions and are understaffed. (Mind you I called 5 times only for the staff to pick up the phone, place me on hold without saying anything & then eventually they pick up again without speaking & hang up the phone).The lines inside are ridiculously long and the drive-thru is even worse. Be prepared to wait at least 30 minutes or more. Not go mention, their staff is rude. I will be transferring all my prescriptions to CVS. This is plain ludicrous. Don't waste your time or patronage here. They do NOT deserve it!
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January 2023 by Michelle T.
This is the worst Walgreens I've ever used for prescription medicine. I think they are insanely short staffed. I've never run into any issues with other Walgreens, I will be changing my store for prescriptions.I recently moved to the area and set this Walgreens as my "go-to" prescription pickup on the app. Last month I had very time sensitive medication that was processing for a week. The Order Status just said "Sorry we're running behind schedule. We'll keep you updated".The prescription was for my surgery and I called them two days before my surgery date letting the pharmacists know that I NEEDED my medication. They said it would be ready by end of day. Surprise - it was not. I called again the next day (a few hours before my surgery) and was put on hold for over an hour despite being the first person on the caller waitlist. It was faster for me to drive to the Walgreens and complain. I'm seeing the same issue happen again. A week ago I ordered a prescription to be shipped to my house. Order status has been stuck "Sorry we're running behind schedule". Always a line at the cashier's. Never anybody to help out in the aisles. The parking situation is atrocious since this is located in a busy plaza with multiple stores. The traffic getting into the plaza is busy and confusing.Update as of 1/10/23: my second order was stuck processing for two weeks. I attempted to cancel the order and change the prescription to a different pharmacy but now the order is stuck in "cancelling" with no updates for a week. My prescription is now 3 weeks behind. I can't even update pharmacies because it's stuck in "cancelling"! I guess I'll have to call this Walgreens again and wait on hold for an hour.
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December 2022 by Iqlaaq H.
Been patronizing this store since it opened never had problems till today, all the ice creams melted, cause someone didn't lower temperature in the fegiration system, it spoiled all the dairy products very despointed
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November 2022 by Mayra F.
I have lived on the east side of san jose and have always gonn to this Walgreens. Their SERVICE is Very HORRIBLE especially the old lady that works in Photo is so very RUDE. I have ordered for Pickup and they take so long getting my orders they take approximately 20 min just for pickup.
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November 2022 by Steph G.
The black girl at the photo department was super rude. I didn't get her name, but she was rude to the person in front of us, an employee and us. The eta for our pictures was about 30 mins and she said it would take 2 hours. We came back and she said they were not ready and would be ready till tomorrow. We ended up going to another Walgreens and they printed them for us in 3 mins. If we knew they weren't going to be ready we would've gone to a different Walgreens earlier. Someone please train her. Seems like she doesn't realize she's working in CUSTOMER SERVICE. I understand we all have bad days, but go home if you're not happy with your job. Customers and people in general (she was rude to an employee too) should not be mistreated because you're having a bad day.
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November 2022 by Alejandra M.
This Walgreens is a joke rude customer service lines are always RIDICULOUSLY long If I could I would give them 0 stars
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October 2022 by Corazon C.
If I could leave zero stars I would. I came after working a double to get meds for my sick child. To have the door shut in our face at 930pm when store closes at 10pm. Not only was I there but 5 other customers wondering what was going on. As employee approached I asked why was the store closed, he proceeded to reply "because I'm closing and I don't give a f**k" I told him it was to early and he proceeded to close gate. This isn't the first time this store closes early. Plus he can't say he was short staffed as other employees were wandering around the store in plain site. Very rude and unprofessional.
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September 2022 by Adriana F.
This review is for Francine ( pharmacist). Sad to say I've had 2 unfortunate encounters with her. Very rude and lacks customer service and patient care. She told my mom she needed to download the Walgreens app to get her medications and if she did not download it she would not be able to get her medications. Francine, you and I both know this is not true. I get it, yes it is easier on your end & for some people to download the app to request and get their medications, but my mom is an elderly person who likes to be independent and get her own medications she is not up to date with all this new technology. Don't tell them they need the app because they don't. I work at a Dr's office and I've called in and e- prescribed medications many times throughout the day and not once has a patient called me to let me know they need to download the app nor has a pharmacy staff member told that to one of my patient's. My second encounter with her is when I called and it was close to their lunch time and she kept rushing me to get off the phone because it was her lunch. Maybe next time simply don't pick up or at least be nice and say you can call me back after your lunch or request I call back at a later time. Very unprofessional to say the least. I did speak to the manager at the store and notified her of this issue and said they will be speaking to her. Francine do us all a favor and if you don't like your job quit. May I suggest that if you are going to keep working their please adjust that attitude of yours. I hope this is the last time I have an issue with her when it comes to my mom's medications because next time I will file a formal complaint.