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March 2024 by Josh D.
I had to deal with a fraudulent issue. Shruti C. and Kouroush Baghori were excellent in their assistance with this issue. I thank them both!
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January 2024 by Anna Ha
Failure service- instructed customer incorrect information...very disappointed with the service.
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November 2023 by Christin T.
Made an appointment, accidently drove to the wrong bank (the one that's about 3 blocks away), both banks have no clear way of signing in, so you just sit around and wait until someone help you. By the time I realized it's the wrong place, I drove like mad to get to this bank only to realize she has taken in a walk in appointment. What is the point of making one if they don't even bother to honor it. At least call to check and see if I'm coming. What an absolute waste of time!!!! Never coming back
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October 2023 by Brian
I don't know why a large chain bank isn't open on Saturdays. This particular location I've seen panhandlers around the premise...
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September 2023 by Simon
Lesly Reyes was great and able to help us with the wire transfer last minute. Thank you Lesly.
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September 2023 by Ellvy T.
What a shitty place. Lights on a Saturday at 11 but the doors were locked. At least leave a sign if you're closing randomly
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July 2023 by Vivian C.
The worst customer service ever . Asian branch manager told me she have no time to help me as it's 15 minutes before closing. I have over $300k deposited in this bank n no time for me
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July 2023 by G. Berumen
Nvr fails poor service.
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July 2023 by Merlin Garcia
Bad service
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June 2023 by Thanh Le
Very very bad service. I have been seen in my life..
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April 2023 by Christine W.
This is now my 2nd time coming into this branch and have been helped by Shruti both times. I have to say she makes banking sooo easy and enjoyable. No one likes going to the bank, but she is so pleasant and helpful that she makes it such a good experience. She seems like she genuinely cares about her customers and has such a positive attitude. I had called to ask if they had any $2 bills since they're so rare in general and she even held me $200 worth in the branch for me to come pick up. She remembered me from my 1st visit and was so nice to save them for me and exchange for new bills. Give this woman a raise because she deserves it!! I have had some bad teller experiences and she makes banking so much better. Bravo to Shruti!!
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January 2023 by JIGNESH PATEL
Overall, this branch is okay, not so good, but not so bad either.
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April 2022 by Mario Tafolla
Cashier last name King. Tells me next time I got to wait until I'm called because she's not ready. (Me) I'm sorry there's no sign that says wait until called. Great job?
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March 2022 by J S.
I had originally gone into another branch but was turned away because I did not have an appointment. Instead of checking their schedules, they just referred me to the app. I had called into this branch to see if there were any day-of appointments and was able to secure one in the afternoon. I came in to take care of some business and everyone I had encountered was very nice and helpful. Tram was the one who helped me with my transaction. She was super patient and professional. Another manager had to come by for further verification, but I appreciate the extra steps for security given I didn't have my card with me. They both made me feel welcome and at ease during the whole process. I hadn't gone into a physical bank in years so I was not aware I needed an appointment for my specific transaction. I'm glad the people at this branch was willing to help me instead of tell me to come back with an appointment another day, saving me processing time.
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March 2022 by Dominik T.
Long waiting times, long processing times, and substandard execution. Came in for a wire transfer, after a long wait inline I was told to come back later that day to see a banker for assistance. So I came back, after a long processing time processed the wire transfer. Got I call today that due to an unspecified execution error I have to come back and repeat the process. So in summary, I do not recommend visiting this branch, an overall frustrating experience.
