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October 2023 by Viet Nguyen
My experience was great, customer service was very professional & very detailed. All 4 of my tires for my Tacoma was replaced quick.
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October 2023 by Chris A.
There is a good reason for the horrific reviews. Unless you plan on losing a day and a half don't bother bringing your car here. I had a 4 o'clock appointment to replace one tire. He said it would be done by five 5:30. It is now 730 and they haven't even gotten to it yet. Then blamed me why I wanted to stay here and wait and not pick it up tomorrow. Freaking ridiculous.!
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September 2023 by Natalya D.
i am very generous to give them even 1 star review.the worst experience ever.I had appointment for alignment.I brought my car 30 minutes earlier.They told me it will take 3-4 hours.I came back after 3 hours and my car was not even moved from the parking spot I parked.They are very very rude.
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September 2023 by Stan B.
Very disappointed in the customer service. Ignore customers and seam to be preoccupied working on the computer even while talking to you or they are talking between other staff and not with the customer. Made an appointment for 2pm (for a one hour job) and the received a call at 6:30 with nothing done saying one lug is stuck and can't get it off. Then the tech stripped and broke the lug. After the tech damaged my car by stripping one of the lug nuts and couldn't get it off, they told me sorry and I should work on it at home since they could not remove it. They acted like it was my fault they're tech used the wrong size socket. John who I think is the manager, without asking me, just credited me back my deposit and canceled all four tires I had on order. They seam to have more business than they need so didn't mind losing another customer. Would not recommend this place at all. Very, poor expertise and even worse customer service. Pick another location of Wheel Works NOT this one.
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August 2023 by Tejas Bapat
I had a very bad experience yesterday when I left my car for wheel alignment. The lady at the reception Miss Bernadette was really rude and had no idea of how to speak to customers. She kept prioritizing phone calls over 4 to 5. Customers were waiting in the line in person. While I was speaking to hear she had the nerve to ask me to stop talking which I think is unacceptable. When asked to speak to her manager she just said that manager was out sick for the day. So I guess she runs that place. Will never visit this location again. You should avoid too and go to other places where they value your business.
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August 2023 by kevin penn
Had an 8am appointment for rear tires to be replaced, arrived here 730am gave them information they needed by 750am they were driving my car in to start on the requested work, the gentleman working the front desk area very pleasant said car should be ready between 9 and 930am
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July 2023 by Daniel P.
Worst experience i ever had. Id leave zero stars if i could. Bought new tires for my BMW 328i. They damaged 2 rims. Tryd to blame me. So i filed a complaint withe the BAR. They agreed to pay for the damage. Also upon bringing my car to the dealership for the wheel estimate. BMW dealership mechanics pointed out 2 of my brake sensor wires were DELIBRATLEY pulled out. Which was done with the intent of upsaling me for a brake job. Which my brakes were new and done at my dealership. Horrible Unprofessional. And destroys customers property to make sales. STAY AWAY FROM HERE!!
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July 2023 by roberto roman
This place is willing to give you the service and support you need upon your initial purchase. And will go above and beyond to upsale you on there services. But when your ready to redeem these services, they don't offer the same demeanor exercising your patience. The excuse that they are to busy to assist. I get it, you made the sale. Now this time doesn't trigger revenue. Literally makes me question customer service and integrity of being a customer.Services: Tires
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July 2023 by Henry C.
Needed custom set of tires thst were hard to find. John and his team found and installed quick and proper. Been comming here since the old location
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June 2023 by Google user
After years of buying tires from them, I brought a tire to them with the valve stem leaking they said they couldn't fix it because company policy doesn't allow them to work on a 7yr old tire even though the tire was purchased from them and had no signs of dry rot or damage to the tire, they said all they could do was give me a new valve stem and i guess they figured i would install it or get someone else to install it. If this is going to be there policy they just lost a good customer, I went to Just Tires down the street and they had no problem doing the work. (So much for being a loyal customer)
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June 2023 by Widodo Krisman
Friendly staff, I’ve always been to America’s Tire customers but this location is very close and convenient by the mall. Great service & friendly staff. I got the Lifetime Alignment/Rotation which is about the same cost as doing one alignment outside!My appointment was 10 am to for all 4 new tires and I was done 1:30 pm. Pretty standard wait time on a busy SaturdayStill highly recommend this place!
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June 2023 by oziel Villanueva
When your in a tight spot and got issues that sometimes can't wait I'd come here any day to get my tire fixed or replaced. Will one of the techs really helped and gave me legit information when other tire places didn't want to work with me or help me out with my mini cooper clubman. He order the legit correct tire and didnt force me to spend over 1k in tires when I only needed one and doesn't waste any peoples time had the best experience here and I work for Safelite auto glass and going mobile seeing different service this was out far the best I had in a while
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June 2023 by martin baker
This place seriously needs to redesign the way they work their lobby. I was here with three people waiting with absolutely no progress for at least 10 minutes. This happened with no movement while 4 (four!) people were behind the register doing something not directly related to keeping things moving in the lobby. They need to prioritize customers who are waiting to be helped.
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June 2023 by Jack Miller
After years of buying tires from them, I brought a tire to them with the valve stem leaking they said they couldn't fix it because company policy doesn't allow them to work on a 7yr old tire even though the tire was purchased from them and had no signs of dry rot or damage to the tire, they said all they could do was give me a new valve stem and i guess they figured i would install it or get someone else to install it. If this is going to be there policy they just lost a good customer, I went to Just Tires down the street and they had no problem doing the work. (So much for being a loyal customer)
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June 2023 by Diego ..
No point scheduling an appointment - doesn't assure reasonable turnaround. Expect your car to be there all day regardless of an appointment - nor do they ever really give a call to update you or let you know your car is done. Staff at the front desk are atleast nice when you're there.