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November 2023 by Jenny C.
It was good but not perfect still had a little problem but it's okay! I had to get an alignment and they did a pretty good job with it.
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October 2023 by Tuan Dinh
Drop my truck on Saturday Sunday Monday pick it up Tuesday for tire rotation and checking on the tire in the back driver side cause wobbling, when check out at front desk I ask what cause the wobbling they said took a drive and see nothing, they also tell me to check it out. I got to my truck found out the tire on driver side haven’t rotated so I went back tell front desk, they took my truck back and rotate it 10 minutes done, drove home check the tire on back by look to side mirror it is still wobbly. The technician name is Alex supposed to do the job but. I’m not sure if he checked the wobble tire. They replaced three of my tires few months ago.
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October 2023 by Dominic L.
Service is so bad, don't waste your time. Old Asian guy doesn't understand the basics of dealing with customers.
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October 2023 by Jackie White
Don’t go if you have your own parts. They don’t accept it. You need to buy their own parts.
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October 2023 by M P.
I was in for a tire alignments on a Toyota. They sent me off with my steering wheel misaligned; as it wasn't like that before,This is very inconvenient considering I made an appointment, and now I have to go back again to get the same thing done because somebody wasn't paying attention. Wait another 1 1/2 hours. It's practically rule number one, but I don't know what's going on at this location. I'd advise you to choose a different location.
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August 2023 by Sherwin Salazar
Their recommendations are some of the highest estimates. I gave them one chance to see improvements. But they haven't changed. You're better off going to AAA. Their estimates are much lower. Stay away from this store !
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August 2023 by Alex
Horrendous place to do business with1-no parking space, very hard to get in or out2-technicians smoking all over the shop3-staff shortage4-short cuts are being done.Went to another Wheel Works location to get my vehicle fix their issues...Will not go back to this location again.Service: Wheel alignment
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July 2023 by Jessica P.
My vehicle's tire pressure light popped on and I decided to take it in for service at this location. It turns out there is a mental clip stuck in one of my tires. Normally it is expected to wait pretty much the whole day to get your car back but my car was dropped off at 10am-ish and was ready for pick up 11:30am!! Both the check in/check out process was easy & seamless. Truly appreciate the promptness and the efficiency of this location!
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June 2023 by Blanca Zertuche
Allen and his staff are the best. Fast and friendly service.
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May 2023 by Tuan D.
I really tried to give them a chance... well, 3 chances.I would prefer not to give bad reviews but they are just terrible...1. The first time I had an issue was with my vehicle stalling when I put the car in reverse. They said I needed to change the spark plugs and charged me an arm and a leg which I was ok with had it solved the issues. I had to come back and got it checked again. In the end it was a faulty wire. Had they checked it carefully, they would've easily solved the issue. The guy, who is an older Asian male and probably the boss, was defensive about it when I confronted him. I didn't blame anyone as I understand people make mistakes. At least he didn't charge for the 2nd time to replace a cheap cable.2. I got new tires from them and had to get wheel alignment constantly because it was never straight. There was also the check engine light on and they said there are no problems. It is just a dirty gas tank. I probably went thru 20 gas tank cleaners but it didn't do anything. Also, only after 1.5 years and the front left tire was worn out really badly but other 3 tires are in great condition due to the car not being straight. The guy should have figured out the issue and fixed it instead of telling me it is probably due to other factors like suspensions after 3 wheel alignments in 3 months. I gave up on the wheel alignment but still did the tire rotations as required.3. I had to replace my tires and i boight all 4 new tires at Costco instead. By now I have decided not to get my car done there anymore but I didn't want to waste the lifetime wheel alignment I paid for. I plan to bring it elsewhere after the alignment and see if the new place can fix the issues. I scheduled an appointment to get the wheel alignment after getting new tires and was scheduled for 4 days later. When I called in to check, the rep said she didn't see an appointment when she was the one I scheduled with over the phone 4 days prior. As I am writing this, it has been over 8 hours since I dropped it off at 9am and they still haven't started on it yet. What is the point of an appointment? I needed the vehicle for work and this not only wasted my time but is costing me money. I would give them 0 stars if possible. I hope this will save some people time and money...
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April 2023 by Crystal Brambila
Great experience, this particular location is very quick and helpful! I got my brakes, set of new tires and oil change, done in the same day, brought my car in at 9am and it was ready by 3pm! Awesome service and my vehicle is running like new!
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March 2023 by Dan S.
The staff here are helpful, especially the ones that appeared to be the most senior. A few things to note, though. If you intend to ask for a price match, call them in advance. They said prices from a few places (incl. Costco but also some others) don't count. The lifetime alignment ($210) seemed like a good deal for anyone with a relatively new car. The terms technically say that the lifetime alignment is voided if you lower your car, but the gentleman told me that they'll do it as long as the car isn't too low to drive onto the equipment. It also works at any Wheel Works, Bridgestone or Firestone nationwide. This Wheel Works has a comfortable seating area and plenty of stores and restaurants nearby if you plan on waiting for the work to get done.
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January 2023 by Michael M
Great employees knowledgeable work quickly as the can for how busy they usually are. Kinda on the expensive side.
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January 2023 by bunrith sar
Wheels work in King road is the best place to get the best service for your car. But Wheels work on Tully road you will get the best price from them ?
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January 2023 by Steve Buchholz
The Ford dealer said that the car needed a wheel alignment, so happy I didn't have them do it! Went to Wheel Works ... they told me that we had purchased a lifetime alignment package! We ended up having to replace a pair of tires, fortunately WW has a set of the same tires in stock! Thanks!!!