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October 2023 by David Anthony
They took us at the last minute, which TOTALLY saved the day. We were scheduled somewhere else, and we got canceled at the last minute. This was more of a memorable event, since it was my 4 year old daughters first haircut. We all LOVED her haircut, and Kylie our daughter LOVED it as well. Excelente customer service, and really nice stylist. Maryann went out of her way to make it a memorable event for my daughter and family. We will most definitely come back here, and definitely recommend this salon. They did an amazing overall job.
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October 2023 by Mansi Boriya
Cannot explain just how much I love Anhel! She’s been my hair dresser since 2.5 years and is absolutely magic. She understands the requirements and executes it to the T. She also is a great person to just generally chat with.
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April 2023 by Jasmine Wu
Came in to get bangs trimmed / styled. Looked very unlike the picture showed. Paid over $200+ dollars for a quick wash and cut and bangs looked really off and not suited for face. William seems like a nice hair dresser and I’ve heard good things about his coloring for clients but I did not have a good experience with my haircut. Bangs looked choppy and uneven and had to go to a $10 haircut place to get it fixed!
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March 2023 by Alaa Nazar
Great stylists and very accommodating. Jennifer was awesome and cut my hair exactly as I wanted. Definitely going back again.
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January 2023 by Katy D
Good hair, ok service. Beats around the bush
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October 2022 by Sona S
I have sadly been a long term customer of W and seen many talented stylists leave. Chris is fantastic but the Salon's recent treatment of their 48 hour policy when they had scheduled me with their most expensive hairstylist next to William was just unacceptable. I have never seen this mentor stylist before so no blame on the stylist this the management style of the salon and the customer treatment. I called a good 24+ hours before and asked if they could schedule me on Sunday but they said no as they had no opening and also made me pay a cancellation fee of the full $130 dollars for not being able to make an appointment that I called about more than 24 hours in advance, as their "48 hour policy is for all customers no matter what the circumstances are even if they can't find me another appointment". Yes they have plenty of customers and don't care about customers like me, but in this day and age with inflation do you want to pay $130 for a cancellation??? If you are a working parent/person and not looking to throw away your money on cancellations chose a different salon so W can enforce their 48 hours policy to all customers with 0 empathy. If you have tons of dollars to spare give it to charity rather than book an appointment at the W Salon. My 2 cents , even if it helps one user, its worth writing this review. The salon will remain inconsiderate of long time customers and such is life, but you decide where you want to be penalized.Service: Haircut
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June 2022 by King o.
William is truly a gifted artist at cutting hair and I received the best haircut of my life. The price is more than fair if you are looking for something high quality. You won't be disappointed. 6 stars for W's Salon.
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June 2022 by Kimmie H.
I just moved back to San Jose and was hoping to find big girl salon that I can commit to and I think I found it! Such a posh salon in the most fabulous location of Silicon Valley! I feel so glammed and amazing leaving the salon as the wind gently blows through my freshly cut layers. Thank you MaryAnn for the experience and giving me the exact style from my Pinterest. Loved it, will be back.
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June 2022 by Andrew Souto
I had an appointment with Chris. He did an amazing job. His customer service was great. Definitely going back.
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March 2022 by Mary R.
While everyone on staff is very professional and attentive Elisa and William are fantastic! I've been coming to this salon for a long time and am always eternally grateful that we have such talented stylists in the area. Between A-list photo shoots, the top fashion shows in Europe, consulting with the top cosmetics companies and working with celebrity clients in L.A., William ALWAYS innovates and is VERY HUMBLE. He always gives me tips and tricks, is super patient with my questions and makes me look and feel beautiful every time I leave his salon. Elisa did my hair for the best professional headshot I've ever had done and to this day I still use on my LinkedIn. I'm not getting married anytime soon but she also helps brides and I wouldn't trust anyone else for that very important day. They are awesome!
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December 2021 by Jill O.
I have been a loyal client at W's Salon in Santana Row for past 4 years! Jennifer always does a superb job with my cuts, colors, and highlights! I just went in today to refresh my hair color and style before the New Year and love how it turned out! This review is long overdue and wanted reviewers to know this a great salon choice! Plus, salon hours are also on weekends (evening too) which makes it convenient for someone like me who works during the weekdays and prefer weekends for hair appointments. The location is also great since there is accessible parking and is close to shops/eateries.
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December 2021 by Laila B.
Lexi is the best hair stylist she always makes sure I feel comfortable with my hair will forever come back to you!
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October 2021 by B. Alicia C.
Thank you William for your incredible work. I walked out with my hair feeling so proper! The style had the perfect bounce and the cut is tailored to look elegant.
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August 2021 by Nadia B.
I've been getting my hair cut and colored by Chris for two years now and he is fantastic. He spends a lot of time understanding what you want, explaining his process, and giving his own opinion. It's exactly what I need. He can do both cut and color really well, which is hard to find in a stylist! Bonus points for amazing head massages and curling techniques.
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July 2021 by Emily K.
Chris is the best! I will never go anywhere else. My hair looks amazing!!! My daughter says I've never looked younger. Overall a little pricey, but it's Santana Row!
