Capistrano Ford Service

Auto Repair
Hours: Capistrano Ford Service is a dealership dedicated to helping customers with their automotive needs, including sales, leasing, parts, service, finance, collision repairs, and commercial vehicles. The staff undergoes rigorous training to ensure professionalism, friendliness, and excellent customer service, which has helped the dealership consistently rank high in customer satisfaction scores regionally and nationally. Many customers appreciate the friendly and helpful attitude of the staff, with some describing the team as treating them like family. Several reviews highlight positive experiences with individual staff members, especially Joseph and Ash, who were praised for their responsiveness and assistance. Customers have bought multiple vehicles from the dealership, including new and used cars, and have generally reported no issues with their purchases. Service quality varies, but positive feedback emphasizes the staff’s kindness and the clean, comfortable showroom environment. One customer was particularly impressed with Joseph K’s responsiveness during a repair, calling him "in a league of his own." However, some reviews mention longer wait times, staffing shortages, and concerns about attention to detail, especially after costly repairs. Despite these issues, many customers feel well cared for and appreciate the effort put into providing good service. Overall, Capistrano Ford Service aims to prioritize customer satisfaction through professional staff and quality service, making it a trusted choice for automotive needs in the area.

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1. San Juan Capistrano, California