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December 2023 by Son V.
The car wash broke part of my left mirror, so the Costco manager filed a claim with their insurance company - Gallagher Basset - gallagherbassett.com. The insurance company replied by refusing to pay, denying any fault. I asked to review their information so I could see the CCTV which would prove my story, but they said no and told me to sue them in court. I tried to reason with them, but they are unreasonable. They won't even pick up their phone when I tried calling a couple of the managers there. From what I've read online, they have done this kind of thing before to other Costco members who have had their car damaged by the car wash. The way that Gallagher Basset is treating Costco customers is giving Costco a bad name.
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September 2023 by Matt Mollure
I love Costco but not this car wash. I have had many automated washes but this machine missed several corners. What good is a half clean car?
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June 2023 by L
They need more of these!! I love going here it’s literally just $7.99 and it actually cleans my car pretty well! Super simple just drive in and out!
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April 2023 by Clay Wilcox
WILL DAMAGE YOUR CAR & REFUSE TO COMPENSATE OR ACKNOWLEDGEBrought my 5mo-old car through the car wash & left with permanent scratches to the plastic wheel well. Called to report the incident, they said go onsite to file a claim. Took time out of my day to go in & show them the damage & fill out a report. Their 3rd-party legal company reached out & requested details including photos. They called back within 2 days saying the "conducted an investigation & the brushes are microfiber & therefore cannot scratch 'healthy' paint". When I explained it was plastic not painted metal that was scratched, they said there were 918 car washes that day & no other reports so therefore they were not going to compensate to replace the scratched part ($1000+). Their legal team then straight-up hung up on me after I mentioned I may pursue in small claims court. Costco is a heartless corporate giant unwilling to fix their mistakes and should be ashamed of themselves. I'm stuck with permanent, visible scratches on my brand new car unless I either shell out $1000+ or take them to small claims. Evil corporation.
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January 2023 by mo m.
I live close to the beach and have a carport. My car gets dirty. The car wash did not clean the back half of my car. It also was really spotty. All the windows and the whole car had spots. I forgot to bring a towel to dry it off. Even if I have forgotten before, it's never been this bad.
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December 2022 by Ila Smiley
Costco Car Wash CLOSED.I showed up to get a car wash, but it was taken down for maintenance.I did not get a car wash and I skipped my usual gas fill-up.Maintenance on a high traffic facility can be done during off hours.
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December 2022 by CM
The car wash is excellent, but request no tire shine or your rims will be coated in brown fluid. The tire shine applicator is a long linear rolling brush that is supposed to coat the tires. The fluid is dirty from all of the cars passing through, and the brush touches the rims coating them with the dirty fluid.
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December 2022 by Daniel Afshar
I like Costco at all, but I was expecting better wash and dry quality.
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October 2022 by Cindy R.
For $7.99 currently , you can get your car washed at the Costco car wash! What an amazing deal! As you enter the area there are two lanes which eventually merge into one to get into the car wash. After you pay, there is an employee who will check your receipt and mark it as they do when you leave a Costco warehouse. Let the car wash do everything for you as you put it in neutral and it move you forward, slipping and washing your car clean! It does a decent job for the price. There are no vacuums or anything to clean out your car. Just make sure you have a rag if you want to dry off that car of yours even more.
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October 2022 by Kris B.
We're having a big Spooktacular Halloween party at work Monday - the whole nine yards.... group costume contest, individual costume contest, decorate a pumpkin, music, fun. I was tasked to get the candy for goody bags plus treats for all the tables. Wow, Costco had everything I needed and it all came out a lot cheaper than I'd budgeted. Big bags of cheap candy, rice krispy treats in different flavors, granola bars, individual bags of nuts, packaged cookies. We still practice safe distancing and covid safety at work for the most part, so we definitely needed individually wrapped treats. One funny thing is that literally every customer I passed by had something to say. Hey I'm coming trick or treating at your house. Where's the party? Wow you're expecting a lot of kids. You must really like candy ... the hilarity ensued. Just people being friendly. I got to get some of my own shopping done too which was nice. But my list is usually wine, cheese, fruit, yogurt. Picked up a couple of new items - a veggie pizza with basalmic drizzle and some bacon wrapped chicken. This Costco was not bad at all on a Sunday for shopping. Plenty of cashiers and lines moved quickly.
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October 2022 by Patricia B.
I have been shopping here for years. I had the worst experience in the clothing isle with this lady named Rachel. O was looking at some fur faux jackets and I changed my mind on the color and was in the process of folding it and she snatched it out of my hand. I let it go. Then I picked up the other color I wanted and set it down while I got my phone from my purse and picked it back up and she grabbed it from my hand and said Jesus Christ!!! She was extremely rude. I have worked in retail for years and know how frustrating things can be but she simply was rude and nasty not only to myself but to my elderly mother. I also had my 5 year old daughter with me. Simply ridiculous to be treated so awful. I come here because the products are better it's a little further away than where I can go to by my home. I walked away upset and disappointed. And her foul language was offensive to me and especially since I had my daughter right next to me.
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October 2022 by Bull B.
I have to leave a review on Costco simply because I literally spend hundreds of thousands of $ there over the years. I love their pricing on in store items as well as gas ( before EV), the samples are the bomb and staff is on the nice side, they're not Chick-fil-A friendly but they are not rude either ( except for the time a kid only filled up my ice cream half way then ignored me by calling the next customer when I told him about it at the Huntington Beach store). Anyways, keep up the good work.
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October 2022 by Betty G.
The store is always organized and clean and the employees are always very helpful and have a smile on their face I always make the checkout process quick by putting all the barcodes up and they always thank me!
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September 2022 by Glenn B.
This review is specifically for Costco Optical / Dr. Julie's office. They are so friendly and Dr. Julie spent so much time with me in my contact fitting, and even took the price of lenses into account, which was very thoughtful. Making an appointment was easy - I recommend an appointment for sure.
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September 2022 by John C.
I just had an incredible sometimes OK to eat dinner at Costco meal. A slice of pepperoni pizza giant hotdog and a Diet Coke all for less than four bucks. I came right before 830 and the food was still fresh and delicious even though they were getting set to close. Several people even came after me and were able to get food and drink refills churros and ice cream all the way until 845. You do need a membership in order to make this purchase but I have run into people in the past that were willing to share their membership in order for you to buy a hotdog so don't let a lack of membership keep you from trying this local favorite in San Juan Capistrano called Costco.