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November 2023 by Joe
I never thought I'd take the time to submit a review for a paint store, but today I am making an exception.Why?Because of the amazing support and professionalism I received from Reid Wood who works at this store. He was not only extremely helpful, he gave me the confidence I needed to proceed forward with my decision to use Dunn Edwards paint for the interior and exterior of my house.Thank you Reid!
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April 2023 by David Antonio
Great people helpful at Dunn Edwards
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April 2022 by Stacy O.
Not sure where the bad reviews are coming in. This place was great. Guy was polite and efficient. My paint only came in a gallon and I was just doing touch up, so he gave me a discount. I was very pleased.
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March 2022 by Rhyne Averill
Great store! everyone is extremely helpful and after 30+++ years of using only Dunn Edwards products I couldn't be happier
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September 2021 by Amirali Shakerifar
Unfortunately, I had an unpleasant fraudulent experience that occurred during a product purchased from my employee. After a few hours of the completed purchase via phone payment, a store manager/staff (Ramon) contacted me, which he made multiple indictments that the purchased products were not paid for $25.06. Regardless, of multiple explanations that the purchased items have been cleared from my financial institution. He contended that the payment was not processed, which was insulting to my long-term business transactions with Dunn Edwards. Therefore, I took the time out of my busy schedule from multiple construction projects, which I've traveled over 50 minutes to pay an additional $25.06. A the time, Ramon stated, my account will be fully reimburse if I have two (2) withdrawal from my financial institution account. The next day, the purchased withdrawal occurred twice from my financial institution. Therefore, I've returned to the store, which another staff/manager assist me & provided a store credit only. Unfortunately, he couldn't reimbursed my account since I didn't have the invoice. However, I shared that the previous staff/manager (Ramon) was rude & made false accusations of not making any payments for the products, which I’ve requested for an apology. Almost 2 weeks after the initial false accusations, the store staff/manager has not contacted me to apologize for their disruptive accusations. Please see the attached store credit card only below, which they did not provide a refund to my financial institution. At this point, I have no desire to purchase any additional products from their store.
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August 2021 by Laurie C.
What a pleasure it was to work with Manuel, of Dunn-Edwards Paints, San Juan Capistrano. I needed nine different color schemes, each containing several colors of paint, from among almost forty options chosen by our association. Manuel couldn't have been more pleasant and happy to gather all of the paint chips I needed, and he offered to do it immediately, or whenever I wanted to pick them up. In addition, he was happy to meet me in the parking lot with all of the selections. Manuel is a great representative of Dunn-Edwards Paints! The company is fortunate to have this cheerful, efficient person in their employ!
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July 2021 by Joshua G.
Tried to get a match from a previous Dunn Edwards paint we purchased. The guy in the phone wasn't interested in business for just one gallon of paint and made zero effort to mix the paint we wanted.
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May 2021 by Amir Ali
Unfortunately, I had an unpleasant fraudulent experience that occurred during a product purchased from my employee. After a few hours of the completed purchase via phone payment, a store manager/staff (Ramon) contacted me, which he made multiple indictments that the purchased products were not paid for $25.06. Regardless, of multiple explanations that the purchased items have been cleared from my financial institution. He contended that the payment was not processed, which was insulting to my long-term business transactions with Dunn Edwards. Therefore, I took the time out of my busy schedule from multiple construction projects, which I've traveled over 50 minutes to pay an additional $25.06. A the time, Ramon stated, my account will be fully reimburse if I have two (2) withdrawal from my financial institution account. The next day, the purchased withdrawal occurred twice from my financial institution. Therefore, I've returned to the store, which another staff/manager assist me & provided a store credit only. Unfortunately, he couldn't reimbursed my account since I didn't have the invoice. However, I shared that the previous staff/manager (Ramon) was rude & made false accusations of not making any payments for the products, which I’ve requested for an apology. Almost 2 weeks after the initial false accusations, the store staff/manager has not contacted me to apologize for their disruptive accusations. Please see the attached store credit card only below, which they did not provide a refund to my financial institution. At this point, I have no desire to purchase any additional products from their store.
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January 2021 by Paul M.
Even among D-E world these guys stand out - VERY knowledgeable and helpful. No second class treatment ever -/ even though I am just the average DIY guy - that's why I only buy D-E and only buy from the SJC location, even though there are others around. Keep up the good work/ shout out to asst mgr Roman for straight talk advice!
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January 2021 by Victoria P
Great store and excellent customer service.
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November 2020 by Siobhan Abel
Very helpful associates
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October 2020 by Adrian I.
Very happy with this store. I tried to match my paint at big box store and could not. I came here and they struggled till they matched the paint. This staff cares and I would recommend coming here for all your paint needs.
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August 2020 by Robert B.
What could be... this store and product is very good & convenient. However, 80% of the time the staff blows the order. Can't find it, gives the wrong product or whatever. Please get your act together. Too often they waste an hour or more or even a whole afternoon to pick up a simple order.
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August 2020 by Gail
Great Customer Service. GOOD SANITATION measures. Love the quality of tinted colors. Used color matching.
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July 2020 by Roger Bailey
Perfect Paint match
