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April 2025 by Erik Haug
Great service and very helpful for a special print project. Thank you, Team!
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April 2025 by Javier Villegas
Always screws up delivering packages in the worst ways. Water damage, ripped packages, crumpled envelopes, etc. Kind of impressed they're still in business in the big '25 to be honest. Avoid at all costs
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December 2024 by Hashim A
Great service legitimate business no Twinkie Twinkie, ways just to charge people for nonsense
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October 2024 by Ocean Sunshine
They need employees that can be more customer oriented and to provide better knowledgeable service.
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September 2024 by W T
I used to ship documentation overseas from this FedEx without any problem. But today, this female stuff did not seem to know how to do it. Asked me for eei number which it's not needed here. I could tell She was just trying to be difficult. What a shame.
Just went to UPS and shipped it out without difficulty. Now I know UPS is a much better place for me to do business with.
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April 2024 by Laura Ciucci
If you ever had a day where nothing went right and you could either cry or kick rocks. Well, that was my day today. It was the last day I could return my defective Samsung or be charged the full price, and my printer died! I came to the FedEx store in San Juan Capistrano to see if they had suggestions on how to get my package sent with the required shipping labels. Not only did they make it super easy, but they also taught how to download the documents and email them to their email account. Following by printing out the forms, cutting them to fit the box. They added extra packing materials to ensure the contents arrived in perfect condition. I am amazed and thankful for this professional service with such grace. Thank you, thank you! I will make sure to come here for all my future packing and shipping needs.
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February 2024 by Frank Gomez
Excelente service by Peggy
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November 2023 by Mary Anne C.
6:59 pm the guy was already closing the door and told me all his computers were off. It's so sad that these temporary employees don't try and help you out when you bust your butt trying to make it to the store before it closes. Going the extra mile is gone. I'll never come back to this store again. I hate adding a star.
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November 2023 by Wendy W.
Extremely rude lady name Peg answered when I simply called to track my package with my name and tracking number. I was trying to get out a sentence with my information and she abruptly cut me off mid-sentence and put me on a hold with loud music. Once she returned I tried again to provide her with my information and finish my sentence and she kept cutting me off. I told her to please stop interrupting me so I can finish my sentence as she is being rude. Her reply? No I'm not being rude and then she handed the phone to another lady. I started to explain what happened and Peg grabbed the phone again and said I'm still here what do you want. I said never mind I'm going to file a complaint and come handle my package situation in person. UPS Store for my local small business from here forward!
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November 2023 by Dave G
Kevin and Jess were 5star service
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November 2023 by Miranda & Javier Sanchez
Came in this morning, not fully prepared to be honest and thank god Heather was there to assist me. She helped us pick the paper, load the machine since it was a thicker cut and helped me print everything. I ran into some hiccups and she was an absolute Angel who fixed the issues. She really went above and beyond to help me. Thank you Heather!
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September 2023 by Akilah Smith
So I usually come here for my work. Did not realize they close at 7 I get there at 6:56 and explain I just need to fax something by email. And she is like no it takes more time, maybe if it was a regular fax but email takes me a minute. I get people want to go home but sometimes giving a little grace is helpful.
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August 2023 by Monica A.
Actually, this is the second time that Karen has help me this week ,earlier it was to ship a package and this time it was for her to cut card stock for me. She is so sweet, always with a smile always asking if there's anything I need she is awesome.!!!! She is a keeper!!
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July 2023 by Christina Stafford
Whether dropping off or in need of help creating a shipment, the team here is professional and helpful. Jaime is always friendly and willing to help.Print services are great quality - just note they don’t have a way to print photos on photo paper.
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June 2023 by Shannon Hernandez
Had to print out some VERY last minute pictures for my sisters graduation. Keep in mind resizing pictures can take very long up to a day sometimes. I believe her name was Peg, but she was very knowledgeable and was able to help me get it done and printed in 15min. So grateful!!! Thank you!
