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December 2023 by Luis P.
I worked here over 2 years company does not pay sold over 300 battery its was bought to attention of owner made exuses not pay me worst company ever work for plus manger aaron allow mechanic drink while fix triple aaa truck and tow truck
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October 2023 by BK
Today, I experienced an unsettling issue with my car's tire pressure, which was indicated by a warning sign on my dashboard. As a loyal AAA member for over 15 years, my immediate response was to call for assistance. Over the years, I've consistently had commendable experiences with AAA's services, which makes today's situation particularly disheartening and noteworthy.Upon reporting my issue, AAA delegated my case to Preferred Towing. Regrettably, the technician dispatched from this company was not up to the standard I've come to expect. He was curt and dismissive, asserting that there was no visible issue with the tire. Alarmingly, he did not undertake a thorough inspection of all four tires or check for any punctures that could be causing the low pressure. Instead, he arbitrarily chose a tire to inflate, neglecting to measure its air pressure. Later, I was dismayed to discover that he had inflated this tire to a dangerous 58 psi, while the other three tires remained at a standard 30 psi. This negligence could have put my safety, and the safety of others, at serious risk.I'm sharing this experience both as feedback to AAA and as a cautionary note to others in the community. It's crucial to remain informed and vigilant about the services we rely upon.
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October 2023 by Ten E.
Today, I experienced an unsettling issue with my car's tire pressure, which was indicated by a warning sign on my dashboard. As a loyal AAA member for over 15 years, my immediate response was to call for assistance. Over the years, I've consistently had commendable experiences with AAA's services, which makes today's situation particularly disheartening and noteworthy.Upon reporting my issue, AAA delegated my case to Preferred Towing. Regrettably, the technician dispatched from this company was not up to the standard I've come to expect. He was curt and dismissive, asserting that there was no visible issue with the tire. Alarmingly, he did not undertake a thorough inspection of all four tires or check for any punctures that could be causing the low pressure. Instead, he arbitrarily chose a tire to inflate, neglecting to measure its air pressure. Later, I was dismayed to discover that he had inflated this tire to a dangerous 58 psi, while the other three tires remained at a standard 30 psi. This negligence could have put my safety, and the safety of others, at serious risk.I'm sharing this experience both as feedback to AAA and as a cautionary note to others in the community. It's crucial to remain informed and vigilant about the services we rely upon.
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July 2023 by Nick M.
Terrible buisness. The actual drivers are nice the owner is rude and pompous
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May 2023 by Chance B.
One of the worst businesses I have ever dealt with. They are slow to respond, unhelpful, and charge you as many unnecessary fees as possible. Never call this company if you need a tow. I wish I could leave less than 1 star.
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March 2023 by kenya4050
Honestly 0 stars, peob will sue them for property damage. They towed my car from the parking lot and they dropped my catalyzer very low, wouldnt do business wit them at all. I understand they towed my car do to plates but they messed up my car, very unprofessional, they WILL DAMAGE YOUR VEHICLE!Service: Car towing
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January 2023 by Miss H Mister T
I wish I remembered the drivers name, but he arrived very quickly after calling AAA today and quickly put my spare on (5/15 San Clemente @3:30). He was very helpful and kind - Amazing customer service! What could have been a major ordeal, was only a minor set back and Just wanted to say Thank you, Thank you!!!Service: Tire change
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January 2023 by RD A
Requested roadside assistance at 8:38pm pst, its been almost 2 hours and the local tow company, Preferred Towing, still has not shown up. Anytime I call to request an update, someone did something and they apologize and delay it another 30 mins. This company’s incompetent at their job. I have not been assisted at the time of writing this. I’ve contacted AAA and they told me Preferred Towing decided to drop the call and not service it. Describing them as “Incompetent” is probably too kind.
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January 2023 by Andriy Lishchynskyy
Assistance was rendered very quickly and professionally
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January 2023 by Paul N.
This business is rude and inept. I had my Tesla towed there after an accident. They have made it so difficult to get the car to my shop. They don't answer the phone or listen to their messages. Apparently now there is a form they require me to fill out but they never made mention of that or do they have it available on their website. When they towed the car, they damaged the front end by dragging the wheels that were locked. Only after I said stop, you are ruining the front end that was not even damaged - did they put sliders under the wheel. The windows were opened automatically after the accident. They did not even bother to cover the car causing water damage. Stay away from this place. Rude; inept; and expensive.
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May 2022 by Myrna B.
On Wednesday a man by the name of John picked me and my boyfriend up off the side of the fwy, we couldn't have stopped in a worst spot, we had no room to walk out of the car without almost getting hit by on coming traffic. I'm going to make this short. Please DO NOT USE THIS COMPANY. I'm going to share my story on every news Chanel and social media to show the negligence or how dishonest this company is. We put our lives in there hands and they have the Audacity to lie about a horrible accident that was caused by John the tow truck driver. It's been 3 days and the owner and manager of preferred towing LLC has not return my phone calls. John the tow truck driver had my boyfriends Chevy truck 3 feet off the ground on the bed lift when he asked Cesar to put the truck on neutral, I had just walked out of the truck and was walking away from it when all of a sudden I hear a horrible loud noise and the next thing I feel is Cesar's truck slamming into me. It all happen so fast. I kept hearing Cesar screaming over and over again "OH MY GOD OH MY GOD! Then I feel Cesar's body slamming into me and then felt I was being picked up and thrown over the center divides onto the grass side of the fwy. By that time the truck had come to a hard stop my boyfriend was still on the side of the fwy he wouldn't stop asking me if I was okay and John the TTD was standing like and idiot just looking at us in disbelief. When we calmed down my boyfriend explain to me he saw his truck dragging me onto the on coming traffic and if he didn't pick me up with one arm and thrown me over to the other side I would have been pinned between the truck and the center divider and maybe have been killed. When we got in the tow truck John got on the phone. It tools us a good 40 mins to get back to my house never once did he ask if we were okay he can clearly see I was in horrible pain and still didn't have the common courtesy to ask if we needed anything. When we got home I ask my boyfriend to tell him not to leave because I wanted to make a report of the accident. John response was, "go ahead" and waved goodbye.Now this scum bag John and the owner refuse to take my calls and still haven't replied to any of my phone calls or emails. This shows the lack of character lack of integrity and even worst lack of professionalism they don't have. Please do not use them. I won't rest until they get what they deserve I'm going to make sure the district attorney office shuts them down and Cesar and I get taken care off. I would share my photos of where I got hurt but google wouldn't allow me since they are of my behind.
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January 2022 by Stephanie Greer
Got a flat tire and scheduled roadside assistance through AAA's website. I was quoted an ETA of 6:15pm by AAA and a short time later received a phone call from Preferred Towing confirming that ETA and stating their driver was on their way. At 6:30pm I called Preferred for an update and was told the driver was finishing up with another customer and it would be another "15 to 20 minutes". Just after 7pm I still hadn't heard anything, called Preferred and was again told the driver was finishing up another job and would be there in "15 to 20 minutes". In the meantime my husband was able to find me and change out the spare in less than a half hour. We left. Finally received a call just after 8pm stating Preferred had arrived.I understand roadside assistance can be difficult and can take a while, but to quote me one hour and show up and almost 3 hours later without so much as a phone call to update me in between is just unprofessional. AAA and Preferred Towing let me down.
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January 2022 by Kerry Siddhartha
Wow! Wow! Wow! I never thought in a million years that a towing company would hold my top spot for customer service excellence!!! What could have been an absolute nightmare turned out to be just something that happened and was dealt with, because of the level of integrity Preferred brought to the situation. I highly recommend Preferred Towing, they have raised the bar for standards in the towing industry!!
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January 2022 by Kimberly Summers
I recently witnessed a Jeep on the ortega hwy. Both tires on the passenger side blew out. I made a call . The female dispatch was so kind and helpful. Franky the owner of the Jeep was helped out from hwy patrol. Thank you preferred towing for the advice. Thank you hwy patrol for helping Franky and his bulldog so they could feel safe off the ortega hwy. God bless
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January 2022 by Shannon Vandervest
Rude!!!Rude!!!Rude!!!Rude!!!Complete lack of COMPETENT customer service!!!Be prepared to wait, wait, wait, wait, and wait some more before you get the answers to your questions!!!
