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October 2023 by Tom S.
Arranged shipping through them. They broke items and did not deliver the entire order. They did not reimburse us as promised. very unreliable and untrustworthy. don't ever use them.
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September 2023 by Caitlin M.
This review is long overdue--Sullivan Moving & Storage moved us out of our home in San Diego in Nov. 2021. Sullivan's crew worked super efficiently and professionally, putting down rugs to protect the floors, carefully wrapping and inventorying everything, and packing it all expertly into a moving crate. Thousands of miles later, everything arrived in good shape. If I were moving in San Diego again, I would choose Sullivan again without hesitation.
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June 2023 by Cynthia R.
The entire process was a nightmare except for help from Sarah.first, ka Kate comes out and gets inventory, I respond to her at least three times with items, big items she forgot, fridge, hammock, grill. I get a price of about $7500Well come time for prepping for move, she ends me inventory sheet. guess what, none of that is still on there. I told her I emailed her a typed inventory, many message, she told me I was not being transparent. well.....turns out my emails were going to spam. There were two people I was working with and copied both. So there it was, I was transparent. I then write her bosses, she calls me and says I AM coming over right now I was like, no you are not, you make appt. So in total I spend at least 6 hours typing up inventory, taking box counts, and going to uhaul because I was just fed up. I am a very petite disabled veteran and I ended packing 80 boxes., tapes up, shrink wrap etc I went back and forth back and forth. I finally broke down all boxes, 8 shorty wardrobe, 6 wardrobe 4 flat wardrobe, 15 medium, 4 sports utility boxes, etc. she comes back with a count of 37 boxes THEN when the guys showed up, those wardrobe boxes with hangers I paid for, not there. He says he grabbed wrong ones and packed them in flat boxes. I told him to go to warehouse and switch them out. He didn't even tell me, I happen to walk in on him throwing everything in flat boxes and taping them up.I told them the only thing you need to pack is clothes on wardrobe boxes with hanger, televisions with sound bar and speaker.They still to this day have on there dish packing and stuff. So when they got here, supposed to unpacks what they packed clothes, shoes televisionsOK, well I am on day 16 no household goods. I have spent thousands on supplies, hotels and have been sleeping on air mattress with no furniture for 6 days. I found out my stuff *which only filled up 3/4 of a 26 ft truck) didn't leave San Diego for 6 days!! The driver told me. Then it got here and sat at Guarding moving and storage for 6 daysRight now the deadline is midnight on contract it is 2:00 still don't have my house. I paid for expedited delivery. I was told that barring any catastrophe, it should be there by 23rd at latest. Well, of course they did not honor that.I asked Guardian in Laverne TN to let me get people to come get it NOPE would not call me back and actually spread was today 10-2 not here, my contact at Sullivan can't even get them to respond!PAY SOMEONE to move your truck, rent it, hire two guys, have them drive straight there and unload it, drop it off and fly them back. Even if $2000, more, in the end, you will be better off.
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May 2023 by Leslie R.
I used Sullivan Moving and Storage in San Diego for my move to New Mexico. The process went well in the beginning but all fell apart when I received and unpacked my belongings. Just to note United Van Lines does the move out of state but Sullivan does the packing. I am extremely disappointed as several items were broken. Some I really didn't get upset about but two high end art and furniture were damaged. The damage is due to poor packing at the point of origin. On a specific piece , a table that is beautiful, two of the hand made wooden drawer knobs are broken off because it was wrapped in heavy paper and not a packing blanket. Other items were scratched, broken, bent and chipped. Now I have to go through the claims process.. I'm not happy.
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February 2023 by Alan N.
If you are using Sullivan at this point, you should seek professional help!
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October 2022 by Kate S.
We have used every service offered at Sullivan's over the past decade. Long distance moves, short distance moves, storage... they are fabulous! Always professional and friendly. Look no further. I never will. I recommend them to everyone without reservation!
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June 2022 by Shannon T.
We moved across country and had Sullivan come out to give us an estimate. After they came, we gave away all our pool furniture, large faux plants, other items that would have taken up a large amount of space on the moving truck. Even after we downsized, their estimation was so far off, it took two separate crews and trucks to come box up our things for a separate freight shipment. We were told to label the already packed boxes as "priority" if we needed them on the actual truck. We did so based off what the packers had labeled - which was a mistake on our part. We should have opened the boxes as we ended up with a box labeled "coffee maker" with an ice-cream maker in it, art supplies in a box labeled "toiletries", etc. I spoke to the original estimator who assured me they would meet their contractual delivery deadline of May 24. It's now the 31st and our shipment has been pushed twice - once to June 3rd and now to June 6th, nearly a month after we've moved. Be sure your things fit on one truck, do not agree to separate shipments, press the estimator to be accurate. Shipment finally arrived on 6/6. Nearly every single piece of furniture in this shipment was damaged in transport. Our patio furniture was chipped down to the metal, painted furniture rubbed down to the wood, legs of furniture splintered and scratched, holes in upholstered chairs... it was not properly wrapped and not properly transported. The lesson here is do not allow your things to be shipped by freight, overestimate the estimator and be prepared for damage.
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March 2022 by Tom C.
I have used Sullivan more than once for my personal and business relocations. This company and both the people who manage it and the crews they used are top drawer!The costs are reasonable with never any surprises All Sullivan personal are professional, polite, punctual and do a great job making you feel your requirements are their #1 priority.I give them FIVE stars and will gladly be a reference for any prospective client!
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June 2021 by Luci Portway Rowe
Very accommodating. Reasonable price. Hard working, no wasting time. The most helpful people in every respect.
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March 2021 by Devon H.
My husband spoke with Connie and scheduled the Sullivan Moving & Storage to come move our belongings while he was out of town. I was apprehensive about having strangers in my home without my husband, but DeShaun and Andrew put me right at ease. Their professional dress and demeanor was excellent. They moved my entire apartment downstairs, outside and into the truck WHILE it was raining hard. They never once showed a sign of frustration and kept a friendly attitude even being soaked. They came in, got the job done and left me feeling that my belongings were handled with care. Great job! I'm heading from San Diego to Indiana and hope to give a similar review when I make it to my new home! 5 Stars so Far!
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February 2020 by Keith Allen Tagaban
I am a bit surprised there was not a follow-up with my experience.
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September 2019 by Rich Rajacich
From my first phone call with Laurel Schniepp to the delivery of our stuff, we have been very pleased with Sullivan's entire operation. Between Laurel, Nicole Deffendoll, and the various crew members along the way, our stuff made the arduous journey from the southern Baja to Santa Fe NM. Could not be happier with the service. To anyone contemplating such a move, use a professional moving company. Thanks to everyone concerned. Well done..
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August 2019 by ZAC
Great customer service! Mr. Dizinno thank you for the help !
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August 2018 by Bill Brindle III
From the estimate to pickup to delivery cross country- everything went smooth. Put my mind at ease, I would highly recommend Sullivan United to anyone looking for a full service moving company!
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June 2018 by Kathy Richards
We've moved many times over the years but this was the smoothest yet. Good communication from the company throughout the process and they beat the estimate. They handled our goods with great care and there was no damage whatsoever to our goods or property. Thanks Dave, Landy, Carlos, Jason & Luis!
