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March 2024 by Cody M.
Esteban is very helpful and awesome, he cleaned my truck up for me and got me the keys instantly no hassle at all. I highly recommend U-Haul San Juan Capistrano.
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February 2024 by Jeannie A.
What a great place to do business! We needed help and we received excellent help! We got the supplies we needed and will return to shop here again. The service was professional helpful and friendly. Highly recommended‼
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December 2023 by Sam Platner
Service is always great at this location. In and out quick both picking up and dropping off
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December 2023 by T.D. A (TDAWORLD)
Definitely the company I would always choose to rent a trailer from when going state to another state.
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November 2023 by Aaron T.
Excellent experience renting a truck from this location. Mitchell and Diana were very professional. The facility is nice, clean and organized.
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November 2023 by Shelley Hall
Fast service, clean space, professional team. Isabelle was very diligent and made sure the truck was in good working order. Thank you!
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October 2023 by Sindy M.
There was a young man he was very helpful. He seemed new because he asked for help with my reservation. He was the only better part of my experience there. The lady that was there was not very friendly. Asking the gentleman questions about my vehicle when I'm standing right there. She could ask me the questions and guide him so that he can learn. She sent him off and she continued to help me, again rude or maybe she was having a bad day idk. After all was payed and sign for she just gave me a receipt and walked away. I was like ok where is my rental? Then she sent the young man to help me. (He was awesome). Upon returning the equipment there was two younger teens. They just asked if everything was ok with my rental, I replied with a yes, then they said you will receive an email. I never received the email and got charged for an extra day "since there was no record of me returning the rental" after calling and going back and forth and verifying that I did return the equipment I was refunded. Overall very unprofessional people working there. I hope the young man that help me in the beginning finds another location to work for or hopefully can change around that particular location! Will not return here for further rentals
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September 2023 by Mary Mayer
I rented a van for 1 day. It was a fantastic experience. Fast and efficient! The van was remarkably clean and seemed brand new. Pock up was easy and I did the online return which was also fast and easy too. All around great experience at a great price. Uhaul SJC was a great experience !!!!!
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July 2023 by Mariann Duff
VERY unreliable! I booked a truck on May 6th, and there was NO mention they couldn't guarantee a truck. Two weeks later, they called and said there would be no trucks available. Our move was 12 days away! Horrible customer service (Annie). We had scramble and book a moving company for $5,000. TODAY (June 11th...we move on June 13th), they called and miraculously had a truck available. They are a poorly run company, and I will never use U-Haul again. Don't plan on them having a truck for you!
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June 2023 by Mariann D.
VERY unreliable! I booked a truck on May 6th, and there was NO mention they couldn't guarantee a truck. Two weeks later, they called and said there would be no trucks available. Our move was 12 days away! Horrible customer service (Annie). We had scramble and book a moving company for $5,000. TODAY (June 11th...we move on June 13th), they called and miraculously had a truck available. They are a poorly run company, and I will never use U-Haul again. Don't plan on them having a truck for you!
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June 2023 by Shahbaz Salehi
I needed to move a furniture and needed a truck. I walked into this U haul store and they were able to accommodate my request for a short rental on a truck so I can move my furniture. I did not have reservation. I appreciate their help.
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June 2023 by Yarik Marik
Customer services does not exist at this location. Employees could not care less about you. Use personal phones for work (Using U-Haul app to take photos of your drivers license).
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June 2023 by Farah Shaaban
From start to finish, experience and equipment rental was good. Staff work with you to ensure a smooth, satisfactory process, and the 26’ truck we rented was well taken care of, clean, and functional. Overall an excellent experience. Thank you.
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April 2023 by Shannon B.
The best selection of moving stuff ever!!!I never thought I would enjoy shopping for mi big goods!
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April 2023 by You Know Me
Should be NO STARS !!!I SPENT 2 days CALLING trying to Pay my storage Rent !!! The Automated phone System KEPT Hanging Up !!! Had to drive 20 miles to the location. Entering the office I was calling the office number to see if there Phone worked. The employee was sitting playing on HIS phone. Employee Andrian didn't Even attempt to answer the phone while i was CALLING !!!
