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August 2023 by Jaclyn Martinez
Charged us $1,000 and kept having us come back and do more tests. Nobody was in office one time we had appt so had to come back. This vet is totally money hungry. Came back 3 times and cat still ill. Went to a new vet and fixed right away for $80. This guy is also rude and I hope you don't make same mistake I did. Most of the 5 star reviews are for the old vet that this new guy bought the clinic from. Check recent posts.
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August 2023 by Anna Joe.
Got next day appt. Reasonable fees. Asked witness B4 euthanize my sick senior cat. Gave me time to say goodbye. I had to buy an urn of his model one to get cremains 4-6wks. Mid age doc.
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January 2023 by Eduardo Amaya
This place is straight price gouging and someone should report it. The price that they charge for everything is outrageous. Everything is is around $400 if you can avoid going here do it. Maybe they can be more considerate on helping animals.
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September 2022 by Gia S.
What a nightmare clinic. I will never go back, ever. No consideration for the pet or owner. Next stop... BBB
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March 2022 by ariana montano
After spending $800, the doctor did not tell us the root problem of why my dog was sick. I brought him in because he was vomiting(water) and having diarrhea. The doctor prescribed him medication for vomiting and diarrhea but, it was not working.The blood results also took long to get in. I knew something else was wrong with my dog and he was not getting better. I had to take my dog to the ER spending $5,000, and come to find out. My dog was suffering from Pneumonia and an inflamed stomach. On top of that, The medication the doctor gave my dog made him feel more nauseous. DO NOT put the care of your loved animal in the hands of this veterinary. If I didn't have an instinct to take my dog to the ER, my dog could have died because of trusting this place!
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February 2022 by Susan Spalding
Extremely disappointed in the lack of professionalism with this vet. I made an appointment days earlier. When I arrived at my scheduled appointment, no one was there. I made a phone call and the person was surprised that her “staff” wasn’t there yet. I waited another 30 minutes and a receptionist finally pulled up. She told me that the doctor would not be there for another hour. I had driven over 30 minutes to get there, had an appointment, and this was what I faced??? I left after speaking with the “30 minute” late receptionist, who, by the way, never apologized or acknowledged how I was inconvenienced. I will not be returning to this place.
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February 2022 by Toria G.
VERY EXPENSIVE. SOME BULLS**T FOR REAL. I AM MORE THAN DISAPPOINTED WITH THEIR SERVICES
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December 2021 by JT L
Horrible experience just over the phone! My aunt has made an appointment at a time I was busy so i was unable to make the first one but it was rescheduled. I called to double check on prices/possibly cancel because they were more than i can afford and the vet started complaining about the first appointment i missed. Very unprofessional and nasty attitude and never answered my questions about pricing. I know there’s more than the initial $50 exam fee and as someone who is low income i need to know prices before committing. My aunt told me he called her to complain to HER! He told i said she would cover the cost of the phone call? Even though that wasn’t mentioned and he hung up on my face. Since when do vets charge for phone calls? Glad me and my senior dog didn’t saw up to this place.
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December 2021 by Dominique Bobineaux
Although the veterinarian and staff are bery friendly, their professionalism is lacking.1. You have to wait days for a reply when trying to make an appointment or order meda for your pet that are only available from a veterinarian.2. They tell you to show up at a specific appointment time and will have you waiting almost another hour3. My grandmother, who referred me to this veterinarian, has been waiting months for lab work that she paid for, for her dog and still hasn't received a phone call, etc. She is an older dog with ailments and having to wait for something you paid a lot of money for is just ridiculous.I'd say for the price they charge per visit and everything else, you would be better off finding a more responsive and responsible veterinarian for your animal.
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October 2021 by C L.
My original review has changed. Dr. Boado retired and I'm truly sad. I'm even more distressed by seeing how his life's work has gone down the toilet in such a short amount of time. He was one of the best vets ever and worthy of every 5-star review he received. Everything has changed now, especially prices, the new doctor's attitude, and level of care. I'm literally afraid to bring my pets here now. Please judge this business by the newest reviews only!
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September 2021 by Zhu S.
My cat had been vomiting for three days and hadn't eaten anything, so I rushed him to a nearby clinic. Since I had to wait more than five hours to see an emergency Vet clinic, so I called Blue Cross to find out how long the wait would be and he told me I could bring it in immediately. So I brought my cat in for a check-up. When I arrived at the door, this clinic made me feel very risqué. The building at the entrance and the very worn-out doorbell made me think that this clinic was not a good one, but with my cat being sick I didn't care that much. When I arrived I was the only guest so I was told to fill out the information /form since I was a new guest. I waited for about 20 minutes and the doctor came in. He asked me what was wrong with my cat, and I explained the process in detail because I thought my cat was having a hairball issue, so he didn't have an appetite and started vomiting. But after the doctor examined my cat, he said it was probably a hairball issue, then he immediately asked for a blood test and a urine test for my cat. When he tested my cat for checking he has a fever or not, I saw that the temperature next to my cat was not sterilized, and he still tested my cat directly. The conclusion he gave was to give my cat antibiotics and an anti-nausea shot. But I didn't understand why he gave the antibiotics at that time, because the results of the blood test didn't come out, so I couldn't conclude any results before giving the drug to my cat, which I thought this doctor without medical rules. Also, after I brought my cat home, his antiemetic injection did not work, which is hard to believe. Just a few tests, the total cost was over $700.With the ugliness of human nature, the money-hungry doctor, and his inability to understand how to treat pets, I beg you to close this vet clinic!! At the same time, the cat was taken for a blood test and a urine test. I could clearly hear my cat's miserable screams, although I understand that cats and humans are different. I can only hear the sound, but you said to me: cats do not like this, that's why he made a miserable scream. The funny thing is, I have no idea what miserable behavior you actually did to my cat, and you make me hate you disgusting doctor!!! It cost over $700 and didn't help my cat at all. So the next day I immediately took the cat to the emergency hospital and I will never trust this s*** clinic again! If you still treat other animals this way, trust me! I will absolutely report you! ！！！
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August 2021 by S L.
Really bad with paperwork for our dog vaccinated there to comply with license renewal. I thought it was a basic function of vets for pet care. So sad the previous vet retired and I need a new vet but certainly not this one.
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August 2021 by Victor L.
I dislike writing negative reviews and have barely written any in the 16 years I've used Yelp. Each time, I communicate with the business first to address concerns, and I tried doing so with Blue Cross Veterinary Clinic multiple times via telephone calls, emails, and text message. I adopted a kitten and brought him to this clinic for a checkup. Veterinarian Dr. Jesmeet Kalra examined him and verbally said the kitten has no issues with his heart, lungs, eyes, ears, and other parts of his body, which was wonderful to hear. I asked for full vet notes so I can submit them to the pet insurance plan I had started, to which the doctor stated that Blue Cross does not write vet notes and simply remember each pet's issue. I found that difficult to believe when a clinic has thousands of patients; furthermore, with a clinic that has more than one doctor, not having vet notes written down means that any past issues regarding a pet wouldn't be communicated between the doctors if I bring in the pet in the future. After stating that the vet notes are needed for the pet insurance plan I had stated, the vet agreed to write them and send them to me via email. I stressed the importance of clearly noting that my kitten does not have issues, as pet insurance companies need clear details to establish a baseline and for potential future payouts. Days pass, and I didn't get the notes, so I called the clinic, and the receptionist stated she will follow up with the vet. I confirmed the email address and it was accurate, so I continued to wait. More days pass and I called again, and instead of a receptionist, I reached Dr. Kalra himself. He apologized for the delay and stated he has been busy, but he will send me the notes within 2 days. He gave me his personal cell phone number and asked that I text him to remind him. I again did not receive the notes days later, so I called again and talked to Dr. Kalra again, who again apologized. I confirmed the email address with him, and found out that he has the wrong email - not that it mattered because he hadn't written the vet notes yet. This went on multiple times, and each time, I stated that I need the notes soon, because I need to submit them to the pet insurance company within 30 days of me starting and paying for the insurance. I basically pleaded for the detailed vet notes and stressed that the kitten's pet insurance plan would soon be closed if I don't get the vet notes in, and he assured me by saying he "wouldn't let it happen." He then said he "takes full responsibility" for the delay in getting the notes to me and it is his fault. He sounds great on the phone, but nothing fully comes of his promises. When I finally got the notes, they were way too simple to be used for the pet insurance plan, as he simply wrote, "physical exam within normal limits and NSF." I had told him multiple times I needed something along the lines of "physical exam within normal limits for heart, ears, teeth, lungs, eyes, skin, abdomen, and joints," as he had verbally stated to me during the first visit and as required by the pet insurance company. It is now past 30 days, so the $334.30 pet insurance plan I had paid has now been canceled and I lost that amount of money; I cannot get pet insurance for this kitten through that company anymore; and the $338 I paid to Blue Cross Veterinary Clinic for the checkup and notes were completely wasted. This is a total loss of $672.30 because of a vet who kept promising that he'd send me vet notes, but ultimately did not. I had found Blue Cross Veterinary Clinic on Yelp, where it currently has a 4-star rating. After taking a closer look, it seems like the vast majority of positive reviews were in the past when a vet named Dr. Boado was present; it seems like since Dr. Boado retired, this clinic has gone downhill quite significantly.
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July 2021 by Andres A.
The most thing that I hate in this world i people are selfish and money hungry It's going to be my doctor but I don't like that and most characters these days because any respectful way I'm trying to say is my dogs always come first right but when a doctor doesn't want to help you at that moment that means that they're selfish only worry about the money in themselves to be honest In this world why can't people be caring for other human kindness doofcareing
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April 2021 by Pablo Perez
I took my pets to this clinic when the other owner was in charge. I called a few months ago to get a medication refill for one of my pets and the lady told me that they could find my file, I asked if she had the file of one of my other pets and she said she didn't, so I went there in person and the lady that helped me said that she would make a new file for my pet. Today I called to make an appointment and a guy that sounded a little rude said that they didn't have me on file. I don't know what they did to the files the previous owner had and it is not really professional if they just threw them away and not to keep track of their clients. I would no longer recommend this clinic.
