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February 2023 by Kai H.
I'm in school for cosmetology and just moved from Seattle where I'd had some issues with setting up my account. The nice lady here helped me set up my account in store, and the employees are very kind and professional. I wouldn't listen to the negative reviews. They require a liscence to shop here to prevent misuse and damage so it's for your own good.
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February 2023 by kevin he
(Translated by Google) Good service and everything I need.(Original)服务好，有我需要的用品。
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July 2022 by ilima frequencybiocence (Greetings)
Needs more organizing in there products... staff was not helpful more focused on themselves and their conversations on other things ..
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June 2022 by Theresa M.
Terrible customer service. Three gals would rather chit chat than help the only customer in the store. Not recommended.
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June 2022 by Kimberly C.
Two beauty supply stores side by side. I walk out of one, into this one to ask for a product. I show the picture in my phone and she says " that's next door" I say " umm yes I know, they don't carry it, do you?" She didn't ask to see the details on the product to PERHAPS offer a comparable product?? Nope thats too much like "CUSTOMER SERVICE"....not great luck today
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May 2022 by William B.
This was a horrible experience. Was getting ready to purchase a bunch of product, when the cashier asked if we were if one of us were licensed professionals. We replied no, and in a snobby way preceeding to tell us we can't be sold these product. That we would have to go to Sally's that was closed! They should have clear marked signs on the door before you go in that, thats the case.
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March 2022 by Artist Intangible
Only licensed cosmetologist can buy from here
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March 2022 by Ngoc N.
Horrible experiences with the white fat managers with me for mistreated customers bought product only less than 24hours return with good reason do not fit my thumb too small and is never being used...instead looking at my receipt she accused customers trading or or claims not her product, I will see her at the court sued her for damaged my reputation also reported to BBB for being terrible mistreated me to her corporation and she owed me an apologized for damage relationship with cosmo prof long time customers will see you to upper management. 03/10/22 to 03/11/22 happening
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March 2022 by Nani Y.
I have been to many Cosmo prof Fresno, Tracy, Dublin, Hayward, I have to say this Cosmo prof in San Leandro has the most terrible customer service they are so rude both girls. Only one had a name tag Alex. I will not be going back to this store. TERRIBLE SERVICE!!
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January 2022 by Gloria Bell
Bad customer service
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August 2021 by Delailah S.
The service there is amazing! There was a very nice beautiful woman named Susie with gorgeous red hair who helped me out tremendously. I asked for an extremely specific brand and she helped me out so much. I definitely recommend going and I am 100% never going back to overpriced product with bad quality. Go to CosmoProf for amazing customer service and great quality products.
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August 2021 by Susana C.
Great customer service! New location and since Covid, their stock is slowly building up.
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February 2021 by Ruthie Thomas
Pretty unreliable when it says they’re open at 8a and you need supplies, but at 9a the doors are still locked and nobody answers the phone
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January 2021 by Maurice Shepherd
Licensed cosmetologist, barber, aesthetician product store
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January 2021 by JoseL Cruz
License professional only can shop in there !!!
