Costco Vision Center offers a positive experience for customers seeking affordable eyewear and contact lenses. Many reviews highlight the significant savings compared to other providers, particularly for contact lenses, where customers have found better deals than their optometrist offices. Some customers even received rebates and promotions that resulted in no out-of-pocket costs for multiple pairs of glasses. The staff at Costco Vision Center are frequently described as friendly and helpful, with several customers mentioning specific employees who provided excellent service. While the optical section can get busy, especially during peak hours, many customers recommend visiting during quieter times for a smoother experience. Ordering new glasses is generally straightforward, with quick turnaround times for pickups—typically within a week. However, there were instances where communication about readiness was lacking, leading to some confusion. Overall, customers appreciate the fair pricing, quality service, and the ability to save money while obtaining their prescriptions. Many express plans to return for future eyewear needs, reinforcing the center's reputation as a reliable choice for optical services.
I had a perfectly fine experience there, but if you are a VSP member please be warned that while the Costco Optical Department is in network, the doctor who administers the exam is NOT. Ended up having to file out of network, which was an unpleasant and unexpected cost.
August 2023
Received name brand glasses in a week. Got two pair and was around 200 with my insurance
January 2023
They never answer the phone!!! Frustrating! Not everyone can just drive there and go inside to make appointments. They need a better phone system or someone who knows how to pick up the other line and put customers at least on hold.
