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March 2024 by Jillian J.
Made a reservation and then waited forever to be able to Checkin. Very slow and inefficient service - appeared that the manager was doing all roles by herself. After checking in - waited forever to get a car. They had no car ready to go despite the reservation. A complete mess!
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March 2024 by Tahirah D.
I came here on a Saturday around 11:00 so it got pretty busy. Thanks to Ashley and everyone else on the clock for being so helpful and patient. That day was such a stressful and they helped make it better. Also if you plan on using a debit card you might need to bring forms that verify your current address.
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February 2024 by Cat Blue
Don't have many cars to offer
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February 2024 by Lea L.
The staff were very professional and friendly. I worked with Dylan and he took care of all of my needs and answered all of my questions. They showed great teamwork and went out of their way for their customers. I will continue to use this location as my go to truck rental company and I will recommend this specific location to all.
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January 2024 by Danni Swavey
I would like to share my recent experience with Ashley Gomez, who provided me with exceptional customer service. From the moment I walked into the Enterprise, Ashley's warm and welcoming demeanor made me feel valued as a customer. Her outstanding people skills were evident as she attentively listened to my inquiries and went above and beyond to assist me.Ashley's ability to connect with customers is truly remarkable. She exudes a genuine passion for helping others and takes the time to understand their needs. Her friendly and approachable nature created a positive atmosphere that made my interaction with her a pleasure.In addition to her excellent interpersonal skills, Ashley demonstrated a deep knowledge of the products and services offered. She was able to answer all of my questions with confidence and provided me with valuable insights that helped me make an informed decision.Overall, my experience with Ashley Gomez was nothing short of exceptional. Her exceptional people skills, combined with her professionalism and expertise, set a standard of excellence in customer service. I would highly recommend Ashley to anyone seeking an outstanding customer service experience.
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January 2024 by Ali A
Not happy with the car they provide ,also charge me extra ,more than insurance provide!
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January 2024 by Jay R.
Warning: Other locations nearby will accept the physical Apple Card (MasterCard by Goldman Sachs) but NOT this location!
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January 2024 by Sandra F.
Worst rental car center I've ever been too. I was forced to use this specific center because of my car insurance company. The first car they gave me felt like it was going to break - alignment was messed up, shocks were out and brakes squealed every single time. When I called about the car, they told me the brake sound were the censors. The car was also given to me on an empty and wasn't clean even though it had the "this car has been cleaned" paper inside. I brought the car back because I was so scared to drive it - full tank by the way. The second car was also filthy, it was damaged and the tank was also empty.
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January 2024 by EFCWest
Staff was great and helped me get the car I wanted (not a huge SUV etc.)
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January 2024 by Claudia G.
Staff is friendly & courteous! Sometimes it appears they can be overwhelmed with all the customers but they do a great job with accommodating everyone.
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January 2024 by Sid S.
This Enterprise branch in San Leandro was awesome. they are so helpful and they will take care of you. i would like to commend Ashley/Naomi/Elena/Brandon. guys keep up the good work i will recommend Enterprise San Leandro Branch. and for sure will rent again in the future. Thank you so much.
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January 2024 by Monica U.
I sure hope these two young men still work here because I had lost the card with their names on it until today. After my car was broken into while trying to be stolen it went into the shop for repairs. My insurance sent me to Enterprise. While this is a popular rental company I had to wait one day for availabilty. They reserved me a car for the very next day. There was hardly any wait time. The staff was quick and very kind. Well upon my return The young man by the name of Tramar who was helping me check out gave me a wonderful discount seeing that even with insurance I still had to pay and it was a hard time for me. He was so sweet and kind I almost cried. And to the young man Orlando who shuttled me to the repair shop thank you for the great conversation and laughs. Even without insurance this will be my choice for any rental need.
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December 2023 by Adrian S.
Bought a car from them on 9/25/23 at the Marina location. I was told they would mail me the second key for the vehicle in less than 10 days. A month goes by and I give them a call and it turns out that they don't have the second key, that I need to go to dealership but that Enterprise will pay. I call East Bay BMW on 11/3/23 and they tell me they can make the key asap. I call enterprise and the manager tells me he needs "approval" to pay for the key and the programming which will be about $500. Today is 12/27/23 and no update. Doesn't respond to emails or gives me a call for an update. It's been 93 days and no update whatsoever. What will happen when I have an emergency and I lose my key and I don't have a spare one? Definitely won't recommend buying a European car from them since they don't have the second keys.
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November 2023 by Joey Trinh
Tremar was such a big help! I had to rent a car for a few weeks due to an accident and he made the process super easy. Renting a car was one less thing I had to worry about. He’s super knowledgeable and deserves a raise! Thanks a bunch!
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November 2023 by Sean Rooney
Great service and helpful staff. As a former employee of Enterprise I hold branches to a higher standard. The branch manager Adriana Montenegro did a superb job.
