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February 2024 by F F
Nice place
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February 2024 by Walter Morales
Recommended everything is good and they serve quickly
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January 2024 by Cecilia Duenas
I asked twice for the price, and they said it was correct, I'll turn it off and the manager was even sweating thinking that she had to give it to me at that price, she was rude and haughty. What a bad way to treat customers and never return.
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December 2023 by Muthumari Seenivasagam
Excellent offers, bought winter jacket at 70% off
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October 2023 by Jose Torres
Staff were very friendly, items of good quality and a lot of discounts. ?
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April 2023 by Starr Jones
I came close to closing. I admit my fault. But I was told they were closed when I had 10 minutes to shop. I only wanted one item. I wasted gas. What are the real hours? Please let me know
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March 2023 by Gucci Williams
I love this story as well
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January 2023 by Cindy C.
Worst experience ever for both clothing quality and the staff! Due to the misleading pictures on the website, I bought a jacket online from Gap Factory and thought it would be warm - my first purchase from this line and thought it would be as good as Gap. However, when I received the jacket, it looked thin and flimsy. Nothing close as advertised "cold weather jacket". Since there is no Gap Factory store in any major cities in bay area, I had to go to the Hayward Gap Factory store to return.The return experience was a nightmare! I went in, returned the brand-new jacket and left the store. However, the store security guard called me when I was back to the parking lot. He tricked me with his broken English that there was some "dog s*** on my shoes" and led me back to the store. This time, he asked me to back walk through the security device on the side of the gate. While I was puzzled, he said that when I exited, the door beeped. That was completely a lie! The gate never beeped when I first exited and of course did not beep when I exit again. He did not even apologize to me. When I asked to speak to the manager, a young lady came with very bad attitude. No apology from the store and my first experience to Gap Factory will be my last. Very rude and insulting! Bad staff, not trained and not respectful. Bad technology, clothing quality and customer service. Moreover, the store and its staff are not honest. I will never buy anything from the Gap, Banana Republic or any of their lines any more.
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January 2023 by Tony T
I went in the gap store in San Leandro. To exchange a jacket I was given for Xmas they didn't have my size but a nice. young lady named Adriana helped me find one at two other stores she then called to make sure they did in fact have them she then had them put it on hold for me .. this was great customer service and I greatly appreciated her . Thank you much Adriana
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January 2023 by Hector Braulio Lopez
Well, you may find nice offers if you are looking for women clothes. But for men, there's no much to find.
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December 2022 by Aradhya Bhatnagar
Awesome place, very support staff
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December 2022 by Ebony Clay
I only go for the sales .
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August 2022 by Satvik Barre
Broo this is just amazing. Super cool gap store.Just buy here
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January 2022 by Brenda Scott
Great sale prices and I can usually find something I like...jeans, tees, sweaters, etc.
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January 2022 by Pako Herrera Hernandez
They have nice clothes and the people working there is really helpful