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January 2024 by Terri Perry
I've taken my dog here since was a puppy.
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November 2023 by Cinder Borunda
This clinic is not taking new clients right now. Don't waste your time.
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November 2023 by Giovanni A.
Unprofessional, shady absolutely lacking transparency. I took my kitten here to get a follow up on his immunizations, I was here a month ago and he had an exam then. They wanted to do another exam which I said no multiple times, including to the vet tech and he obliged. After getting my kitten back they wanted to charge me $100 for an exam. What exam?! The exam I stated I didn't want? She then proceeded to argue with my spouse and I about their policy, I stated it needed to be transparent. As a pet owner I want to know what care is being done to my pet, NOT just you trying to upsell something. In the midst of this I called another vet clinic who is more than happy to take us in moving forward and stated that isn't standard within the veterinarian world to do another exam so quickly. I also stated that the cat wasn't held for a period of time & they said their process was 20 minutes to check for a reaction to a vaccine. They also stated that for them to charge when the cat wasn't even held for a reasonable period is a bad sign. Never coming back here, the Vet Mary had the audacity to say don't charge them for the exam we didn't want and to mark our account invalid. We will NEVER go back here ever again, this KAREN needs to learn about customer service! Imagine what she's doing with my pet in the back?!
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October 2023 by sarah fields
I've been coming to this vet for the last 6 years and now have 3 fur babies that they take care of. Quick and friendly service, even through the covid debacle.
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October 2023 by Rachel Bradley
good place good folks ??
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October 2023 by Gloria Bailey
Dr. Doe and his staff are the best
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October 2023 by Jonathan A L.
I took both of my senior dogs here for at least 2 years. I always felt welcomed and the staff was always very helpful. Dr Leeking always spent time making sure I understood everything and gave me different options. Grateful for the care we received here!
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September 2023 by Ron Carey
Our pet needed end of life care and was in very bad condition. We were told on a Friday that we could not be seen until at least Monday. Our pets had been patients for many years. VCA Pet Hospital in San Leandro came to our rescue. We will never use Good Samaritan again.
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August 2023 by Ann L.
I'm very sorry to say I was unimpressed. We found a lost cat and took it in to be scanned for a microchip (after calling ahead). The person we spoke to briefly waved the chip reader around one side of the cat that was curled up in the cat carrier and said there was no microchip. We took it to another vet - there they took the cat out of the carrier and found the microchip immediately. Now the kitty is happily reunited with her family! But it wouldn't be a happy story if we hadn't gone to a different vet.
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August 2023 by Jackie L.
Horrible experience, the Dr/Vet did not listen to what I said and talked over me during our conversation. I mentioned multiple times that there's something wrong with my cat's eye in which the doctor dismissed each time. After I returned home my cat's condition worsen within a week.
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August 2023 by Kenneth Yu
Great place. Always packed.... feels like a kaiser....
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July 2023 by Dave P.
Zero stars! I live right around the corner and called them multiple times to bring my cats in over the years. I always got the run around or plain lies till I went somewhere else. Good luck getting in! Terrible people !!!!
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July 2023 by Tabitha T.
Long time client of Good Sam, but now that Dr. Eickloft is gone, I will not be returning. I loved Dr. Doe, but I was never able to get an appointment with him. Unfortunately, I haven't trusted Dr. Leeking ever since 2019. My file says that I do not want appointments with her, but once Dr. Eickloft left, I was always getting phone calls from her and knew I needed to switch vets once she was advising of life changing medication for my dog. I have a big old Great Dane and now that I have done vet shopping for some time, he has shown me that he is the most stressed and anxious at this vet specifically. He has had scarier things happen at all of the emergency vets that he has been to and he is not nearly as anxious there. I always wondered, but definitely see it now, as we have been in and out of many different vets over the last couple months. In 2019, I no longer wanted to see Dr. Leeking because she prematurely assumed a heart condition that would give my dog approximately 6 months to live. I think she also assumed that I could not afford any of the treatment because she mentioned "but that is really expensive. I'm not sure if you can afford that" after every treatment mentioned. I am not sure if she does that with every client, but she did not make me feel comfortable assuming my financial status. Maybe it is my age and/or my tattoos that made her assume I wouldn't have the money to care for my dog. Given, all the treatment is definitely expensive, but I knew this when getting a Great Dane. (Do your research and get insurance, people!) I fortunately sought out another opinion with a cardiologist, who thought that this vet jumped the gun and said that my dog has a large and athletic heart, but to keep tabs annually because things can change, but we have nothing to worry about now. Still love the cardiologist and see her every year, as he is officially diagnosed with a heart condition in 2023, when Dr. Leeking was ready to give him 6 months to live in 2019. Recently, there have been some tests that came back with strange numbers. I spoke with Dr. Leeking and she dropped the C word (Cancer) or kidney disease. When I asked how we could determine for sure whether it was one or the other, she said that we would have to see how the numbers fluctuate in tests moving forward. She was absolutely ready to give him medication that she admitted would be important to monitor him for a while because it is a life changing med (I can't remember the exact language used). I turned her down because (1) I didn't want to commit to this (based on 2019) and (2) I didn't want to give him medication for one thing, if we couldn't confirm what it was. Fortunately, I didn't because all of the vets that I saw recently inquired about blood work, heart rate, and all of these other things that were not done before saying cancer or kidney disease. All of these vets have said that there could be MANY things, so to jump to two things so soon was premature. I'm not sure if her way is to go straight to worst case, or what, but I never want my dog to see her again. The rest of Good Sam staff has been great to me, however. They take CareCredit and have worked with me financially when I had many medical emergencies with my other dog and my Great Dane at the same time. Definitely expensive. I'm going to be sad not to see their staff anymore, but I've found a more reliable vet that I feel that I can trust. I'm not sure if their turn over is high now, but I've seen new faces a lot. Dr. Doe has been fantastic, btw. I would ask for him if you choose Good Sam. For those that care, everything is handwritten here. I've gotten many complaints from his new vets that they can't read the writing so it is hard to figure out what they are saying in his years of records.
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June 2023 by Vexana Dorianne
Horrible service. The Dr kept cutting me off when I tried to explain my dog’s situation. Did not care about my dog’s condition when I explicitly said what the problem is. Couldn’t care less about what I said. Held up a finger to silence me when I asked a question. Didn’t bother to tell me the solution to the problem except after I asked. Overall, extremely unprofessional.
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June 2023 by MARY TOBIN COPELAND
I have brought my dogs here for over 30 years. The doctor is compassionate and caring.
