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March 2024 by Greg S.
Give them negative star if possible. Service was lousy, first called in to see if they had the tire I needed, they said they have 2 in stock and I said order the other two and I made an appointment for 2 days later for the 4 tire change. When I got there they did not get the other two tires so instead of a 1 hour job it turned into a 4 hour job. Further 4 tire replacement comes with a free 4 wheel alignment check, they did not do it, had to request it so waited another 30 minutes. NOT GOOD SERVICE, I recommend to STAY AWAY...
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February 2024 by Dez M.
Called to check if they would help mount a tire for me. The lady on the phone said yes and the price is based on tire size $35-45 range. Upon arrival, the guy at the counter asked if the sticker was on it. And, no, the sticker is not on it, bc it is a used tire from a previous set of tires I had. For those looking to mount a new tire, they can do it. Perhaps it's corporate is the reason why they cannot mount used tires is my guess. I would appreciate the qualifying question over the phone - "is the tire you want to mount new or used" prior to making a trip to their shop. I drove down to Mel's Tire at Washington/Manor and the sweet mom and pop took care of me for $30.
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February 2024 by De C.
STAY AWAY, I went in for four tires and was going to be charged $80 more for the tires compared to goodyears online tire price. After I mentioned that then the manager made proper adjustments. just imagine if someone didn't mention it, more money in their pockets ha-ha on us the consumers. this is just one "red flag " there are others. the lobby is old, dirty and outdated, the chairs for the customers are very dirty. the credit card machine pen didn't work properly, and the crown jewel red flag is when signing up for a goodyear credit card the card was pending so management gave me a phone number to call so i called the number in front of management and the number is disconnected, i did this 3 times and management didn't seem concerned, he just said that's the number that they gave us. WHAT A JOKE. this place seems shady STAY AWAY. i went to Castro valley to get tires and had a wonderful experience.
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February 2024 by E Z
Awful, unreasonable, and unprofessional at every level. They 'forgot' to mention a storage fee.... they were also late to open their own store front. Myself 3 customers and 3 employees waited to get in.Next, the card reading system didn't work. A 2 minute transaction turned into me getting robbed (see above) and having almost an hour of my time wasted.During that time, the manager blamed his employees for the problem, which is funny since he was late to his own store, and the problem could be prevented by basic system testing.When I finally get my car, there is a nice new scratch along the side and 2 spots on the rear where paint has chipped off, none of which existed when I brought it in.I loath this place, it's a joke and the epitome of the complete lack of care and effort that constitute the rotting of our culture.This place is rotting and rotten.Maybe if the store opened on time, and you tested your devices prior to opening, and didn't screw people out of every penny, you'd have less 1 star reviews, which, this place has a ton of.I'd rather sell my car than give them money. I will never come here again.Although the coffee wasn't bad.
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January 2024 by Charisma
Called first and spoke to a nice representative named Mike. Pulled up at 9:30am for tires and was done within a hour. Came in and was helped by Arturo at the front counter, he is very calm and nice. The crew is super fast here. If you drive for Lyft pull up. They are hella cool here.
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January 2024 by Jessica Perkins
Terrible service and consideration. Had an appointment for 9:30, after checking in and dropping keys they said 1-2 hours, ok perfect. Returned after 2.5 hours hoping they'd just been a little busy since I left to call me. NOPE. I was told 20 minutes after checking in again and waited Another hour just to stand there at the computer and watch every employee taking their time while myself and other customers wait well beyond the times we were given initially(I only know this because they were voiced by others). They literally had me wait to get my keys while I could see my car sitting in a parking spot until I left. This is the worst tire service I've ever had and thank goodness I had a mind to call off today instead of having someone cover for me for 4 HOURS .
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January 2024 by Lanishia Branch
I brought my car in Saturday 12/23/2023 to get serviced, did a diagnostics show to see what had been wrong with my car, different codes popped up, which mean I needed to get a few things fixed. No problem! $1,600 for my car to get fixed and once I paid, I leave thinking my car is fixed and 30 minutes after, my check engine light comes on and I my car is smoking underneath the hood.What type of place is this? You pay them almost 2 grand to get your car fixed and they don’t properly fix it! You took my money and did not fix my car at all, I waited for hours!!Terrible service, never coming here again!
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December 2023 by JoDee M.
Instead of going in on a long story.. I had a flat on the freeway due to a bolt that I ran over. Had my truck towed to Goodyear. Called Felicia ahead of time and she ordered my tire just in case the flat couldn't be repaired. I was already frustrated as most would be, so I was a little upset with one of the service guys for giving me false info regarding my place in line. I'm not going to mention his name because I'm not an a$$. However... what I will say is Felicia is a sweetheart and Mike the store manager is the BOMB! They both took care of me and I just wanted to say thank you! I'll never let one person ruin my mood or cause me to not come back. Mike is HELLA cool peeps!
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November 2023 by Justin Clark
Missing two hubcaps, missing all air caps on all tires, warning light is still on and now flashing after visit. Van feels super wobbly now. Completely different rusty fixture on new tire, this is completely different than it came with, where the hell are all my parts?
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October 2023 by Javier Montilla
More than two hours waiting for an oil change. It did not happen and I had to leave. If you want to waste your time, go there.
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October 2023 by Ore Otegbade
I had an exceptional experience with Nick Logan during a diagnostic check for a car I was contemplating buying. His service went above and beyond my expectations. Nick's expertise and commitment to ensuring a thorough assessment were truly commendable. If you're planning a visit, I highly recommend asking for Nick – he's the go-to professional for outstanding service!
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October 2023 by Alanna Rose
Made an appointment for noon. It’s 3:30 and my truck is still up there on the jacks and my boss is getting pissed. If I could I would tell them to just throw my old tires back on and I’d go elsewhere but I’d have to find someone to do that and if someone was available you’d think they’d be putting new tires on my truck. I’m staring at my pickup just sitting on the big jack thing, lonely & neglected. I’ll finish this review when I finally get my truck back. Make an appointment here only if appointments don’t matter and you enjoy hanging out in tire shops for hours on end. (Disclaimer- I was told 1 to 1.5 hours so I walked off and came back 2.5 hours later kinda expecting… hoping for …. my truck to be ready. Okay it’s 4:15 and there are tires in my truck but someone just moved it to another jack thing. The suspense is killing me. Ooops up goes my truck on another big jack. A guy is doing things to it. I hope I still have a job. It’s been 4 hours and fifteen minutes. People have been covering for me since I figured I’d be gone two hours MAX when they said 1.5 hours.Don’t come here. You’ll have all kinds of time to write a google review if you do though. Sigh.Final count. 4 hours and 47 minutes.
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June 2023 by Shawn Wood
These guy r great they might get busy but they still do a fast and good job got me in and out quickly I work for Lyft and use an express drive rental I have used pep boys for servicing the rental before took 2 plus hours just to make me come back that really messed up my schedule today I went back to pep boys again and it was so bad I left I came to Goodyear and got good speedy service nick was the guy that helped me out and he had a sense of urgency with helping me get back on the road
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May 2023 by Daniel Craig
If you rent your car from Lyft just come here and they will hook you up.Sometimes it’s confusing to know which shop to go to but legitimately this is the one you should go to if you’re looking for a physical location.Cuz like the app tells you to use this place but if you call the fleet management directly it’s pretty wildly uneven experience and they prob won’t recommend the ‘official’ lyft place. I could be wrong but I’m pretty sure there’s some weird passive aggressive war between Lyft and Holman.This Goodyear has a direct line to lyft flex drive so approval is optimally fast. Plus this shop is honest. Pretty fast. Amazing customer service.Again, just come here if you rent your car from Lyft Flex Drive.
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April 2023 by Joe
Took my car in to get a tire repaired recently. Thought maybe it might need to be replaced, along with other tires. Dumbfounded to find out they repaired it for me, no charge, because it was a Goodyear Tire, and fell under warranty. I didn't even realize there was a warranty, much less that this would be covered. That sort of made my entire weekend and month!!! Thank you!!! I'll definitely be back here for any of my tire/car service/maintenance in the future.